How to remove call forwarding on Xiaomi phone: all ways

Call forwarding on Xiaomi smartphones is a useful feature, but sometimes it turns on accidentally or after a firmware update. If your Redmi, POCO or Mi automatically redirects incoming calls to another number, this can create problems: missed important calls, unexpected communication costs or even fraudulent schemes. In this article, we will analyze all the official and hidden ways to disable redirects, including resetting settings and manual commands for experienced users.

The MIUI feature is that the menu interface may differ depending on the firmware version and the phone model. We took this into account and prepared universal instructions that work on Xiaomi 11/12/13/14, Redmi Note 10/11/12, POCO F/X/M and other devices with Android 12–14 and MIUI 14–15. If the standard methods did not work, at the end of the article there is a section with alternative solutions for locked or defective phones.

Why does Xiaomi’s phone redirect calls?

The causes of automatic redirects fall into two categories: software failures and external factors, most often due to:

• 📱 Firmware errors - after the update MIUI Some settings are reset or not working properly. MIUI 14.0.3–14.0.6 was a bug with spontaneous redirect activation on some Redmi Note 11 models.
• 🔄 Conflict SIM-If you use two SIMs, the settings can be duplicated or confused. SIM (for example, Xiaomi 12T).
• 🛠️ Third-party applications – some spam blocking programs (such as Truecaller or GetContact) have call forwarding features that can run in the background even after removal.
• 📞 Communications operator – mobile operators (MTS, Beeline, Tele2, MegaFon) sometimes activate redirection at the network level (for example, when connecting the service "Do not miss a call»).

Less often, physical damage becomes the fault - for example, oxidation of contacts SIM-If none of the methods below has worked, check your phone for moisture or mechanical defects (especially after falls or contact with water).

Method 1: Disabling redirects through phone settings

The easiest method is to use the standard MIUI menu, which works on all modern Xiaomi smartphones, unless the function is blocked by an operator or virus.

1. Open the Phone app (the tube icon on the home screen).
2. Press three points (⋮) in the upper right corner and select Settings.
3. Go to Calls → Additional settings → Call forwarding.
4. Choose. SIM-card (if there are two) and type of forwarding: Always - forwards all incoming; If busy; If no response; If unavailable.

Shut down.

If the menu items are inactive (grey), it means that the redirect has already been disabled or blocked by the operator, in which case try method 2 or 3.

Method 2: USSD-call-off

If the phone menu is not responsive, try turning off redirects using USSD-These commands work directly with the operator's network and often help when the standard settings are down. Enter the Phone app (as for dialing) the following combinations:

After entering the code, click the call button (green handset). In a few seconds, you will receive a notification from the operator about successful deactivation. If instead an error occurs (for example, Error 38 or the Service is not supported), then:

• 🔴 Redirection was not active;
• 🔴 SIM-The card does not support this function (relevant for virtual operators);
• 🔴 The operator blocks changes (you need to call in support).

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If USSD-Teams are not working, try entering them through the Google Phone app (install from Play Market).Sometimes the standard Xiaomi app conflicts with network settings.

Method 3: Reset your network settings (if nothing helps)

If the redirect is not disabled through the menu and USSD, The problem may be in the network system settings, and in this case, resetting the mobile settings will help. APN.

⚠️ Warning: Network reset will remove all saved Wi-Fi hotspots, passwords and settings VPN. Write down important data in advance or back up to Settings → Google → Backup.

Instructions:

1. Open the Settings. → SIM-maps and mobile networks.
2. Choose yours. SIM-card (if there are several).
3. Scroll down and click Network Settings Reset (or Mobile Network Settings Reset).
4. Confirm the action by entering PIN-code.
5. Reboot the phone.

After the reboot, check the redirect via ##002#. If the problem persists, proceed to method 4.

Method 4: Manual shutdown via engineering menu (for experienced)

If standard methods fail, you can try to disable redirects via the Engineering Mode, which requires caution, as incorrect actions can disrupt the network, and only use it if you are confident in your actions.

Instructions:

1. Open the Phone app and type the combination: ##4636## Some models (POCO F5, Xiaomi 13 Ultra) may require a code: ##36446337###
2. Select Phone Information (or Phone Information).
3. Scroll down to the Set preferred network type block and remember the current value (e.g. LTE/WCDMA/GSM).
4. Go back to the main menu and select Testing. SIM (SIM Test).
5. Click Call Forwarding and turn off all active options.

⚠️ Warning: Do not change other options in the engineering menu unless you know their purpose.This may lead to network loss or the need to completely reset your phone.

If the engineering menu is not available (produces a Connection problem or invalid MMI code), it is blocked by the manufacturer, in which case only method 5 remains.

Method 5: Completely reset your phone (last resort)

The last resort is hard reset, which is when the redirect is caused by a virus, system file corruption or an unknown failure.

• 📁 Make a backup of the data through Settings → The phone. → Backup and reset;
• 🔐 Make sure you know the username and password from your Mi Account (required to unlock after resetting);
• 📱 Charge your phone at least 50% (resetting at low charge can lead to a "brick»).

Resetting instructions:

1. Open Settings → About the phone → Reset settings.
2. Select to erase all data (reset to factory).
3. Enter. PIN-code.
4. Confirm the action by clicking Delete Everything.

Once you reboot, the phone will be like new. Don't restore the data from the backup right away -- check first if the redirect is still there (enter ##002#). If the problem is gone, you can transfer the files back.

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Resetting to factory settings deletes all data, including photos, messages and installed applications. Use this method only if other methods have not helped.

What to do if the redirect is enabled by the operator?

Sometimes, call forwarding is not activated by the phone, but by the mobile operator, which can be part of the tariff (for example, the service “Voicemail forwarding”) or the result of fraudulent actions (when attackers connect paid services through paid services through the use of a mobile phone). USSD-team).

To check and disable operator-level forwarding:

1. Call for support of your operator: 📞 MTS: 0890 or 8-800-250-0890; 📞 Beeline: 0611 or 8-800-700-0611; 📞 Megaphone: 0500 or 8-800-550-0500; 📞 Television2: 611 or 8-800-555-0611.

disable all types of forwarding

pay-per-service

If the operator refuses to help, demand a written refusal and contact Roskomnadzor with a complaint about illegal connection of services. According to the law “On Communications” (Article 44), the operator is obliged to provide information about all activated options.

FAQ: Frequent questions about redirects to Xiaomi