How to completely disable the answering machine on Xiaomi: all the ways to MIUI 12, 13 and 14

The answering machine on Xiaomi smartphones is a useful feature for those who do not want to miss important calls, but not everyone needs it. Many users face a situation when a voice message is triggered at the most inopportune moment: during a conversation, when a bad signal or when a subscriber simply does not have time to answer. Moreover, on some models, the answering machine is activated automatically after a MIUI update, which causes confusion among owners.

In this article, we’ll look at all the ways you can disable your answering machine on Xiaomi, Redmi, and POCO devices, from standard settings to hidden settings for power users, and focus on the differences between the MIUI 12, 13, and 14 firmware versions, as well as the nuances on popular models like the Redmi Note 11, Xiaomi 13, or POCO X5. If you’ve tried to disable the feature through the call menu but it didn’t work, you’ll find alternative solutions here.

Why does the answering machine turn on on itself?

Before we get into the instructions, it's important to understand why a function might be activated without you knowing it, and here are the most common reasons:

• 📱 Update MIUI: After installing a new firmware version, some settings are reset or changed. MIUI 14 the answering machine can be activated automatically for users from certain regions (e.g. India or China).
• 🔄 Factory reset: If you recently reset your phone, some features (including answering machine) return to default values".
• 📶 Operator problems: Some mobile operators (such as MTS or Beeline) offer their own answering machine services that may conflict with Xiaomi’s system settings.
• 🤖 Mistakes in work MIUI: In rare cases, the function is turned on due to a malfunction of the shell, which is typical for beta versions of firmware or informal builds.

If the answering machine came up after the update, try restarting the phone — sometimes it helps to reset temporary errors. If the problem persists, move to the next sections.

Method 1: Disconnecting through standard call settings

The most obvious and safe method is to use the built-in settings of the Phone app, which works on most devices with MIUI 12 and later, including Redmi 10, Xiaomi 12T and POCO F4.

1. Open the Phone app (the tube icon on the home screen).
2. Press three points (⋮) in the upper right corner and select Settings.
3. Go to Voicemail or Autoresponder (the name may vary depending on the version of MIUI).
4. Turn off the slider next to Autoresponder or Enable voicemail.
5. Confirm the action if a pop-up window appears.

If your menu doesn’t have Voicemail, try an alternative route:

Settings → Applications → Application Management → Phone → Permissions → Additional settings → Autoresponder

Important: On some models (e.g. Xiaomi Mi 11 Lite), the operator service may remain active after the autoresponder is disabled. To fully deactivate the function, contact your mobile operator and ask to turn off voicemail at the level SIM-map.

Method 2: Use the USSD code to disable the operator service

If the answering machine continues to work even after the settings are turned off, the problem may lie in the service of your mobile operator, Tele2, Airtel) connects voicemail by default. Use it to turn it off. USSD-team:

After shipping. USSD-you will receive the request SMS If the code does not work, contact operator support via the official application or by calling 0880 (for MegaFon), 0611 (for MTS).

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Before use USSD-Check balance codes – some operators charge a fee to disconnect services (usually 1-3 ruble).

Method 3: Resetting the settings of the "Phone" application

If the answering machine doesn't turn off through the menu, the Phone app may have crashed, and then resetting it to factory settings will help, and this method won't delete your contacts or call history, but it will return all settings to default.

Instructions:

1. Go to Settings → Applications → Application Management.
2. Find the Phone app (can be called Calls or Dialer) and tap it.
3. Choose a storage (or memory)
4. Click Clear Data and confirm the action.
5. Go back to the main menu of the app and check if the answering machine has disappeared.

After resetting the settings of the Phone application, you will need to reconfigure the blocking of unwanted calls, fast dialing and other personal settings.

Method 4: Disconnect via the Engineering Menu (for power users)

On some Xiaomi models (especially older or Chinese versions), the answering machine can be hidden in the engineering menu, which requires caution, as the wrong actions can disrupt the phone.

Instructions for MIUI 12/13:

1. Open the Phone app and enter the combination: ##4636##.
2. In the menu that appears, select Phone Information (or Phone Information).
3. Scroll down to the Voice Mail or Autoresponder section.
4. If you have a number (e.g. +79991234567) next to the Voice Mail Number field, delete it and save the changes.
5. Reboot the phone.

On newer versions of MIUI 14, the engineering menu may be blocked, in which case you can try using the MTK Engineering Mode app (available on Google Play), but note that it only works on devices with a MediaTek processor (such as the Redmi Note 12 or POCO M5).

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The engineering menu is designed for testing and debugging. Don't change other settings unless you know what they're going to do, which can cause network loss or phone malfunction.

Features of disconnection on popular Xiaomi models

Despite the general logic of MIUI, some Xiaomi models have a nuanced process of disabling the answering machine, and we have gathered up-to-date information for the most common devices:

On dual-devices SIM-cards (e.g. Redmi) 10C Xiaomi 12 Lite, or the answering machine can be turned on separately for each SIM, and make sure you turn off the function for both cards if necessary.

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On models with Global ROM (e.g. Xiaomi 11T), the autoresponder may be called Visual Voicemail. It can be turned off in the settings of the Phone → Voicemail application.

What to do if the answering machine does not turn off?

If none of the above methods worked, the problem may be related to:

• 🔧 Firmware with errors: On some beta versions MIUI (for example, MIUI 14.0.3.0) the answering machine may be enabled due to a bug, the solution is to roll back to the stable version or wait for the update.
• 📲 Application Conflict: Some third-party calling apps (such as Truecaller or Google Phone) may override settings.
• 🔒 Operator policy: Some operators (e.g. Tinkoff Mobile or SberMobile) force voicemail activation, in which case only a support call will help.
• 🛠️ Hardware failure: In rare cases, the problem is with the communication module.If the phone often loses the network or can not make calls, contact the service center.

If you suspect that the firmware is to blame, try resetting your phone to factory settings (Settings → About Phone → Settings Reset).Be sure to back up the data before doing so, as all files and applications will be deleted.

⚠️ Note: Some Xiaomi models (e.g. Redmi) 9A) If you turn off your answering machine, you may miss the missed call notifications. → Notifications → Phone app and enable the option of missed calls.

FAQ: Frequent questions about the answering machine on Xiaomi