Smartphones, and Xiaomi devices in particular, have long been the centerpiece of our communications, often when you can’t answer an important call, are in an uncoated area, or are just busy meeting where your phone needs to be turned off, and it’s at these moments that standard forwarding becomes an indispensable tool for maintaining business and personal contacts.
Redmi and Poco owners are faced with the nuances of MIUI, which can hide or change their settings depending on the version. Redirecting allows incoming calls to be redirected to another number, voicemail or operator secretary. This is not just a convenience, but a necessity for those who can not afford to miss a critical call due to a dead battery or bad signal.
In this article, we will discuss in detail all ways to activate this function: from the standard settings menu to use. USSD-We will also look at why settings may not be saved and how to correctly interpret error messages that sometimes appear on the smartphone screen.
The main types of call forwarding
Before you start setting up, you need to clearly understand what kind of redirect scenarios are available to Xiaomi users. The system offers flexible management of incoming calls, allowing you to choose the conditions under which the call will be redirected. Unconditional redirect is the most radical option in which all incoming calls are sent immediately to the specified number, and your phone does not even have time to call.
A more subtle setup is redirection when you're occupying a line, which is useful if you're actively talking on the phone and you don't want the other caller to hear the beeps or drop a call, and there's also the option of redirecting when there's no response when the caller hasn't been picked up for a certain amount of time, and when the caller isn't available, such as when the phone is off or out of range.
- 📞 Always: The call goes to another number instantly without disturbing your phone.
- ⏳ Occupied: Redirects are activated if you are already talking to someone else.
- ⏰ Unanswered: Call switches if you don't pick up the phone in a set time.
- 📡 Unavailable: activates when the phone is turned off or no signal is available.
Understanding these differences is critical to fine-tuning, for example, by enabling unconditional forwarding, you may not know about missed calls unless you set up notifications from the operator, while busyness is a great insurance policy for the business, ensuring that the customer always contacts the company representative.
Setup through the standard Android menu
The easiest and most visually understandable way to change redirect settings is to use the phone’s built-in menu. In Xiaomi smartphones, the path to these settings can vary slightly depending on the version of the MIUI shell and the type of call application used (standard or Google Dialer). Usually, just open the Phone app, click three dots in the corner of the screen and select Settings.
Next, you'll need to find "Calling Accounts" or "Operation Services." This is where the forwarding options are hidden. The system will request confirmation of action, because changing these settings requires interaction with your carrier's network, and it takes a few seconds to see the current status of each type of redirect.
☑️ Checking before setting up
It is important to note that if you have two devices in your device. SIM-maps, settings will need to be checked and changed for each of them separately. SIM 1 and SIM 2 to make sure the rules apply to the right number.If the menu item is inactive or hidden, it could mean temporary network problems or restrictions on the part of the operator.
Use of the USSD-command
For those who prefer speed or can not find the right item on the menu, there are special codes. USSD-Teams work at the network level and allow you to manage services instantly. This is a universal method that works on any phone, including older models, and does not depend on the firmware version of Xiaomi.
To enable a redirect, you need to dial a combination of numbers and characters in the dialing field. For example, the command **21*number phone# activates unconditional redirect. To disable the code ##21#. These commands act immediately, and you will receive a confirming message on the screen.
**61* Phone number # - include in case of no response
**67* Phone number # - turn on when you are in class
**62* Phone number # - turn on when unavailable
#002# – Disable all types of redirectsUsing codes is especially convenient when you need to quickly reset all settings to factory settings before selling a phone or switching to another operator. However, be careful: when entering a command, it is important not to make any errors in any character, otherwise the service may not activate or, worse, activate on the wrong number.
⚠️ Warning: Make sure the number you are redirecting calls to supports incoming calls and you have funds on your balance, as forwarding is often charged as an outgoing call.
Specificity of work in the shell of MIUI
Xiaomi’s MIUI shell is known for its deep customization, which sometimes leads to confusion in standard Android features. In newer versions of the firmware, the call settings menu can be moved or renamed. For example, some regions use the Google Phone app, while others use Xiaomi’s own caller.
If you can't find your redirect settings on the standard path, try searching in the settings. Type the word "redirect" or "call" into the search bar of the smartphone settings menu. The system will suggest you go to the desired section, which saves time and eliminates the need to wander around the submenu.
Also, you should consider that in some cases, settings may “fly” after a system update, this is due to resetting application permissions or changes in Android security policies, in which case you need to reauthorize the phone’s application to make changes to your network settings.
Why can't the settings be saved?
Table of codes and descriptions
For the convenience of users, we have compiled a summary table of basic commands that will help manage redirects without diving deep into the menu, which are the GSM standard and work on most networks around the world.
| Action. | Team code | Description |
|---|---|---|
| Status check | *#21# | Shows if the redirect is active and to which number |
| Shutting everyone down. | ##002# | Complete reset of all types of call redirection |
| Voice mail. | *#61# | Checking the voicemail number in the absence of a response |
| Resetting employment | ##67# | Disables redirection only when the line is occupied |
Using these codes allows you to quickly diagnose the problem, and if you see a number that you don't know after you type in the status check code, it could mean that the redirect was enabled earlier by you or, in rare cases, by third-party software, in which case the ##002# complete cancellation code will be the most effective solution.
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Use the ##002# code before selling your smartphone so that the new owner doesn’t get your calls if you forget to reset manually.
Solving problems and mistakes
Despite the simplicity of the procedure, Xiaomi Redmi users often encounter errors when trying to turn on a forwarding message, the message "Request not executed" or "Connection error" can appear at the most inopportune time, most often due to unstable network signal or temporary failures on the carrier side.
Another common problem is that the service is blocked by the operator itself, and some plans don’t include default redirects, or they can be blocked if you have a negative balance, in which case even the right actions on the smartphone menu won’t work.
- 📶 Weak signal: Try turning on and off the air mode to reboot the communication module.
- 💰 Balance: Make sure that there are funds in the account to activate paid services.
- 🔒 Blocking: check whether the ban on forwarding in the operator’s personal account is worth it.
If the problem persists after rebooting and checking the balance, it makes sense to contact your carrier's technical support. SIM-map.
⚠️ Note: If you have changed your phone number but have kept it (MNP), Older redirect settings may conflict with new network settings, in which case a full reset of the call settings via ##002# is mandatory.
Impact of redirection on balance and tariff
It's important to understand the financial side of the issue. Redirection is a paid service that is charged by the operator. When a call is redirected from your number to another, the operator regards it as an outgoing call from your number to the forwarding number. The cost of a minute of call depends on your tariff plan.
If you redirect a call to a number within your carrier's network, there are often preferential terms or free minutes provided by the package, but when redirected to other carriers' numbers or landlines, you can charge the standard rate for outgoing calls.
There are also the services of the "Secretary" or "Voicemail" from the operator itself, which are technically forwarding. They can be free or cost a certain amount per month. Always check the pricing conditions with your provider to avoid unpleasant surprises when receiving a bill for communication.
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Redirects are not free – they are charged as an outgoing call from your number to the number where the redirect is going.