How to remove the answering machine on the phone Xiaomi Redmi: the complete guide

The answering machine on Xiaomi Redmi smartphones can be a real headache: it activates without your knowledge, eats up traffic, and sometimes even pays for it through the operator. Unlike iPhone or Samsung, where voice mail is controlled through the operator’s menu, MIUI is different — here the answering machine can be both a system function and part of Xiaomi’s firmware. In this article, we will analyze all possible ways to turn it off, including hidden settings and workarounds for the old Redmi 4X, Redmi Note 5 and the new Redmi Note 12/13 models.

It is important to understand that the answering machine on Xiaomi is of three types: 1) Built-in MIUI (works through the Phone application), 2) Voice mail operator (MTS, Beeline, MegaFon, Tele2), 3) Third-party applications (for example, Google Voice or Truecaller).

Each type turns off in its own way, and we'll go through each case in detail, and if you're not sure which machine is active on your Redmi, don't worry, we'll learn how to define that in the first section.

We warn you beforehand that some methods require a super-user's rights (root), and the shutdown of the operator's services can cause a change in the tariff, but in 90% of cases the problem is solved without radical measures - just know where to look.

1. How to determine which answering machine is active on your Redmi

Before you turn off the function, you need to know which answering machine is running on your phone, which is critical because the removal methods for each type are different.

• 📱 Checking through the Phone app: Open the standard call app, click on three dots (menu) and find Settings → Voicemail. If you have one, you have a system answering machine. MIUI.
• 📡 USSD-Operator request: Dial the combination for your operator: MTS: *111*52# → call-in: *110*084# → Megaphone: *105*500# → Tele2: *155*1# → If the call comes after the call SMS Voicemail information – the problem on the operator’s side.
• 🔍 Checking installed applications: Go to Settings → Annexes → App management and search, type in "responder," "voice mail," or "voices." If you find third-party programs (such as HulloMail or YouMail) delete them.

Pay special attention to Redmi models with firmware for China (CN ROM), which can be sewn into system services and not displayed in the menu, in which case only resetting settings or flashing on the global version of MIUI will help.

2. disable the built-in MIUI autoresponder

If the answering machine is part of the MIUI firmware, it can be disabled through standard settings. Instructions are relevant for all Redmi models based on MIUI 12-14 (including Redmi Note 10/11/12, Redmi 9/10/11, etc.).

Step 1. Open the Phone app (Trainer icon).

Step 2. Click on the three dots in the upper right corner → select Settings.

Step 3. Scroll down to Voicemail (or Autoresponder in older versions).

Step 4: Turn off the slider next to Enable Voicemail. If there is no such slider, click on the Voicemail Number and delete the number (usually +79XXXXXXXXXX or *123#).

Then restart the phone. If the answering machine is still working, it's connected at the operator level (see next section).

Go to the Phone app | Open settings | Find Voicemail section | Turn off slider or delete number |Reboot phone-->

⚠️ Note: Some Redmi models with custom firmware (e.g. Xiaomi.eu) may not have a voice mail section. In this case, try resetting the network settings: Settings → SIM-maps and mobile networks → Resetting network settings.

3. Disconnecting the answering machine through the operator

If USSD-The request showed that voicemail is active at the operator, it must be disabled through service commands. Below are the current codes for all Russian operators (data for 2026).

After sending the team, wait. SMS-If the answering machine continues to work during the day, contact the operator's support. In rare cases, the service can be connected as part of the tariff (for example, in MTS or MegaFon business packages).

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If USSD-Teams are not working, try inserting SIM-card to another phone (e.g. iPhone or Samsung) and repeat the procedure. Sometimes operators block the management of services from devices to devices MIUI.

4. Removal of third-party autoresponder applications

If you have programs on your phone like Google Voice, HulloMail, or YouMail, they can emulate an answering machine even when the system function is disabled, and these apps are often installed by default on phones purchased in China or through unofficial channels.

How to find and delete:

1. Go to Settings → Applications → Application Management.
2. In the search box, enter the keywords: voice, mail, answer, auto.
3. If you find suspicious programs (such as Mi Voice Mail or Visual Voicemail), click on them and select Delete.
4. For system applications (which are not removed), select Stop and Disable.

Pay special attention to applications with device administrator rights. To remove them: Settings → Passwords and security → Device administrators → uncheck the unnecessary application.

⚠️ Warning: Some viruses disguise themselves as answering machines and can send SMS If after removing suspicious programs, traffic or money continues to be debited, perform a full reset of the phone (Settings) → The phone. → Resetting settings).

5. Hidden MIUI settings: Disconnection via engineering menu

On Xiaomi Redmi phones with MIUI 11 firmware and below, the answering machine can be hidden in the engineering menu, a method that is suitable for models like the Redmi 4X, Redmi 5 Plus or Redmi Note 7, where standard settings do not help.

Instructions:

1. Open the Phone app and dial ##4636##.
2. In the menu that opens, select Phone Information (or Phone Information).
3. Scroll down to the Voice Mail section.
4. Delete the number in the Voice Mail Number field (usually this one) +79XXXXXXXXX or *123#).
5. Press Update or Update.

If the engineering menu does not open, your firmware has blocked access, in which case only unlocking the bootloader and installing custom firmware (for example, Xiaomi.eu or LineageOS) will help.

6. Radical methods: resetting settings and flashing

If all previous methods did not work, there are two extreme options: (1) Reset the phone to factory settings, (2) Install custom firmware.

Resetting will delete all the data from the phone, but return it to a "clean" state. How to do it: Settings → About the phone → Resetting → Erase all the data.

After resetting, the answering machine should disappear, but you will have to reconfigure the phone.

If your Redmi is running Chinese firmware (CN ROM), it can have an answering machine that is not removed by standard means.

1. Unlock the bootloader through the official Xiaomi website.
2. Install Global ROM through the Mi Flash Tool.
3. Or run custom firmware (Xiaomi.eu, LineageOS).

Warning: the wrong firmware can turn your phone into a brick. If you're not sure about your abilities, contact the service center.

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Resetting is the most reliable way to remove the answering machine, but it erases all data. Always back up before resetting!

7. Frequent mistakes and how to avoid them

Many Xiaomi Redmi users experience the same problems when turning off their answering machine, and here are the most common errors and solutions:

• 🔄 "After disconnecting the answering machine again" → Check if you are syncing with your Mi Account. Sometimes you can reset your settings from the cloud. Turn off sync: Settings → Xiaomi account → Synchronization → Turn off the phone".
• 📵 "USSD-teams are not working" → The operator may have blocked the service from your number.
• 🔒 "I can't remove the system application of the answering machine" → Use it. ADB (Android Debug Bridge for forced shutdown. Connect your phone to your PC, enable Debugging by USB and execute the command: adb shell pm uninstall -k --user 0 com.android.voicemail
• 📱 "On the screen appears a notification 'Voicemail is full'" → That means the operator's answering machine is still active. USSD-command to disable (see section 3).

If none of these methods worked, check if your Redmi is an enterprise device. Some companies set up an answering machine through MDM (Mobile Device Management), and you can only turn it off through the administrator.

FAQ: Answers to Frequent Questions