How to remove call forwarding on Xiaomi phone: from simple ways to reset settings

Have you suddenly discovered that all incoming calls on your Xiaomi are being redirected to another number? Or have you accidentally activated this feature yourself and now you don't know how to turn it off? Call forwarding is a useful tool in some situations, but if it worked without your knowledge, it can create serious inconveniences: missed important calls, unexpected bills from the operator or even security risks.

In this article, we’ll look at all the ways you can disable redirects on Xiaomi, Redmi and POCO smartphones, from standard MIUI settings to hidden commands to reset network settings. The instructions are relevant for MIUI 14/15 and Android 13/14 devices, but most of the methods can be used on older versions, and if you’re not sure what type of redirect you’re on (unconditional, busy, unanswered, etc.), don’t worry, we’ve covered all the options.

Before you start, make sure that the problem is with your phone settings, not your mobile operator's services. For example, some rates automatically activate redirects when you have a low balance or roaming. To rule out this factor, try inserting a link. SIM-card to another phone and check if the redirect is maintained.

1. Disable redirection through standard MIUI settings

The most obvious and safe way to do this is to use the built-in system options. On Xiaomi, the path to these settings may vary slightly depending on the shell version, but the overall algorithm is maintained. Here's how to do this:

1. Open the Phone app (the tube icon on the home screen).
2. Click on the three dots in the upper right corner (menu) and select Settings.
3. Go to Calls → Call forwarding (or additionally → Redirect on some models).
4. You'll see a list of redirect types, and there's usually four: 📞 Always redirect (unconditional redirection) 🕒 If no response (in 5–30 seconds) 📵 If not available (outside the network area) 📞📱 If you are busy (during another conversation)

Shut down.

Off.

Once you have disabled all types of redirects, restart your phone so that the changes take effect. If all items in the Call Redirect menu are already inactive, but calls are still being redirected, the problem may lie in the settings. SIM-card-carrier.

Make sure that SIM-card not blocked|Try calling from another number.|Check your account balance (some operators block functions when your balance is negative)|Reboot your phone after the changes-->

2.Use of USSD-commands

If the standard settings do not help or you prefer a faster way, you can use the USSD-These commands go directly to the operator and reset all types of redirects in seconds, and the main advantage of this method is that it works even if the interface is not very good. MIUI hides some options.

Here are the universal commands to disable redirects on most Russian and international operators:

To take advantage of the team:

1. Open the Phone app.
2. Go to the keyboard tab (where you dial the number).
3. Enter one of the commands above (e.g. ##002#) and press the call button.
4. Wait for the operator to notify you of a successful shutdown (usually an SMS or pop-up).

Important: If you receive an error message after you enter a command (for example, the Service is not supported), this may mean that:

• 🔄 You have a two-sim phone and you need to choose the right one. SIM-pre-command.
• 📵 Operator locks in. USSD for your rate (rarely, but sometimes).
• 🔧 The redirect was activated not through the phone, but in the operator’s personal account.

MTS|Beeline|MegaFon|Tele2.|Yota|Other-->

3. Verification of settings SIM-card MIUI

Sometimes redirects are turned on not at the phone level, but in parameters. SIM-This can happen after the update. MIUI, change operator or even after installing some applications (e.g. for dual-sim control) to check these settings:

1. Go to Settings. → SIM-maps and mobile networks.
2. Choose. SIM-map on which the problem is observed.
3. Click on Additional Settings (or Settings) SIM-maps on some models).
4. Check Call Redirects and Operator Services, and if you have active options, turn them off.

Some Xiaomi firmware (especially POCO with global MIUI versions) may have these settings hidden.

• 🔍 Use the search by settings (the magnifier icon at the top of the screen) and enter the request “redirect».
• 📱 Try inserting. SIM-card to another slot (if the phone is two-sim phone) and repeat the check.

If it's on the menu SIM-If you see the "Operator Services" item with the active tick, but you can't turn it off, it's a sign that the forwarding has been activated at the operator level, and then only a support call or use will help. USSD-teams from the previous section.

4. Reset network settings (if nothing helps)

If standard methods don't work, the next step is to reset your network settings, which will bring back all your mobile, Wi-Fi and Bluetooth settings to factory settings, but will not affect your personal data (photos, contacts, messages), which is safe, but after that you will have to re-enter your Wi-Fi passwords and adjust some options.

How to perform the reset:

1. Open the Settings. → SIM-maps and mobile networks.
2. Scroll down and select Network Settings Reset (or Wi-Fi, Mobile Network, and Bluetooth Reset).
3. Confirm the action by entering PIN-code.
4. After restarting the phone, check if the redirect is still being maintained.

If the problem was a network configuration failure, this method will fix it, but in 10 to 15 percent of cases, the redirection can return after reconnecting to the operator's network.

⚠️ Note: If after resetting the redirect is turned on again - this is a sign that it is activated at the level SIM-Ask the operator to check the service profile on your line, it is possible that someone (or some application) has connected a paid option without your knowledge.

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Before resetting your network settings, write down or photograph passwords from all the stored Wi-Fi networks, and after the procedure, you will have to re-enter them.

5. Checking for viruses and malicious applications

Few people know, but some fraudulent applications can secretly activate call forwarding to intercept SMS confirmation codes or redirect calls to paid numbers. If you notice that the problem appeared after installing new software, this is an excuse to check the phone for viruses.

How to Detect and Remove Malware:

1. Install an antivirus (such as Dr.Web, Kaspersky, or built-in Mi Security on Xiaomi).
2. Run a deep scan of the system.
3. Pay attention to apps with suspicious permissions: 📱 Access to calls (unless the app is connected to telephony) 🔄 Changes in network settings 📞 Reading SMS (New applications with such a resolution are particularly dangerous)

Remove any suspicious programs and restart your phone.

If the antivirus has not found anything, but suspicions remain, check the list of device administrators:

1. Go to Settings → Passwords and Security → Device Administrators.
2. Disable Administrator Rights from Unknown Applications.

Once cleaned, check the redirection again. If it's out, the virus was the problem. If not, move on to the next method.

6. Manual shutdown via engineering menu (for advanced)

If all previous methods failed, you can try to disable redirects via the Engineering Mode, which is suitable for advanced users, as incorrect actions here can disrupt the network.

Instructions for Xiaomi:

1. Open the phone app and enter the code: ##4636##
2. In the menu that opens, select Phone Information (or Phone Information).
3. Scroll down to the Set preferred network type block and make sure that no forwarding options are activated here.
4. If you see items with Call Forwarding, turn them off (usually switches or fields for entering numbers).

Warning: In the engineering menu, it is easy to change critical communication settings. Do not edit other settings unless you are sure of their purpose!

Alternative way for devices on Qualcomm Snapdragon:

1. Enter the code ##86583##
2. From Engineer Mode, go to Telephony → Call Settings.
3. Find Call Forwarding options and reset them to default values.

⚠️ Note: On some Xiaomi models (especially those with Mediatek processors), the engineering menu may be blocked or missing.

7. Calling the operator: when nothing helps

If you've tried all the ways, but the redirect is still active, the problem is almost certainly on the mobile carrier side.

1. Call support: 📞 MTS: 0890 or 8-800-250-0890 📞 Beeline: 0611 or 8-800-700-0611 📞 MegaFon: 0500 or 8-800-550-0500 📞 Television2: 611 Tell them you want to disable all types of forwarding on your line.
2. Visit the passport communication salon – sometimes operators require a personal presence to reset such settings.
3. Check your personal account on the operator’s website: 🌐 In the “Services” or “My Options” section, redirects may be activated. 🔍 Look for items like “Call Redirection,” “Smart Secretary,” or “Virtual PBX».

If the operator refuses to help or claims that everything is turned off on their side, but the problem persists, request a check of the service profile on yours. SIM-Sometimes the failures are due to errors in the operator's database, and only re-activation. SIM can solve the problem.

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If the redirect is activated by itself without your participation, this is a reason to suspect fraud.

FAQ: Frequent questions about redirects to Xiaomi