Modern communication requires flexibility, and Xiaomi smartphones with their MIUI or HyperOS shell provide powerful tools for managing incoming calls. Often there are situations when you need to redirect an incoming call to another number, for example, when you are in a low coverage area or just want to hide your primary number when calling customers. Understanding how to forward calls to shaomi is a basic skill for effective use of the device.
The setup process can seem confusing due to the many hidden menus and different ways to activate the feature.You can use both the phone's standard graphics menu and special ones. USSD-Teams that work at the carrier level. In this article, we will take a detailed look at all available methods so that you can choose the most convenient option for managing call traffic.
It is important to consider that some features depend on support from your mobile operator. Before setting up, make sure that the redirect service is activated on the provider side, otherwise the settings on the phone may not work correctly. We will look at the nuances of working with different types of redirects and possible errors when installing them.
Main types of redirection in MIUI and HyperOS
The call management system in Xiaomi smartphones divides redirects into several logical types, each of which serves a different purpose. Unconditional redirects absolutely all incoming calls to a specified number, regardless of whether the line is free or not. This mode is ideal when you go on vacation and want all calls to be taken by your colleague or secretary.
There are also conditional redirects that only activate under certain circumstances, such as if you're having a business conversation and you can't interrupt, but you want the caller to not hear the beeps, but to connect directly to the assistant. Another option is "If not available," which will work when the phone is off or out of range.
- 📞 Always: Translates all calls immediately after recruitment.
- ⏳ If busy: activates when you are talking to another subscriber.
- 🚫 If not available: it works when the phone is turned off or the network is not available.
- ⏰ Timer: Turns on if you don't respond after a certain number of beeps.
⚠️ Note: When using unconditional forwarding (always), your phone may stop ringing at all and you won’t know about incoming calls until you turn off this feature.
Technical nuances of the timer
Setup through the standard phone menu
The most secure and secure way to manage calls is to use the built-in Android interface. To get to the desired menu, open the Phone app (green handset) and click on three dots in the upper right corner of the screen. In the drop-down list, select Settings, and then find the Call Accounts or SIM cards section.
Once you select the right SIM card (if there are two), you will see the “Additional Settings” or “Redirect” menu, and the system will start surveying the network to get current statuses, which can take a few seconds, and here you will see a list of all the redirect types available, indicating the current number or status of “Voicemail”.
☑️ Checking before setting up
To activate the function, click on the type you want (e.g., "If busy") and enter the phone number you'll be receiving. Remember to add the country code if the number is international, although that's not usually required for domestic calls. After entering the number, click "On" or "OK."
Importantly, the interface may vary slightly depending on the version of MIUI. Newer versions of HyperOS have the same logic, but the visuals have become more minimalist. If you don't find the right item, search by settings by typing the word "redirect."
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Use the Save Numbers feature in contacts to quickly copy the number for forwarding, instead of manually typing it each time.
Use of the USSD-commands
For those who prefer speed and accuracy, or in cases where the graphic menu is glitzy, there are special options for the user. USSD-These commands are sent directly to the operator's server and processed instantly, bypassing the phone's programming interfaces. It's a universal method that works on any device, including the old Redmi and Poco models.
To use this method, open the caller and dial the appropriate character combination. For example, the *21* number# code activates unconditional forwarding. After dialing, click the call button and a pop-up notification from the network will appear on the screen about the successful activation of the service.
Below is a table of the main codes that work for most operators (the “big four” in Russia and many others around the world):
| Type of forwarding | Activation command | Cancel team | Status check |
|---|---|---|---|
| Always (unconditional) | *21*number# | #21# | *#21# |
| If it's busy. | *67*number# | #67# | *#67# |
| If not available. | *62*number# | #62# | *#62# |
| Unanswered (timer) | *61*number# | #61# | *#61# |
When you type a number into a command, don't use spaces, brackets or pros. Enter only numbers. If you made a mistake in typing a command, just dial the cancellation code or restart the phone to reset the erroneous request.
Hiding the number during redirection
One of the common tasks is to hide your number when redirecting a call, which is often used in business to make the customer think they are calling directly to the office without seeing the employee’s personal number. On Xiaomi smartphones, the implementation of this feature depends on the carrier’s support for the service.
The GSM code #31# is used to hide the number, so the command will look like 21#31#79001234567#. However, not all operators allow the number to be hidden in this way when redirecting, as this may violate billing rules.
Alternatively, you can use the operator's service codes to hide the number permanently or one-time, and you can activate the Anti-AON service in the operator's personal account, in which case, even if you do a forwarding, your number will be displayed as "Hidden" or "Unknown".
⚠️ Warning: Hiding a number may cause some automated systems (banks, delivery services) to be unable to reach you or to mistake your call for spam.
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Hiding a number when forwarding is a function of the network, not the phone, so its availability is completely dependent on the tariff and operator settings.
Management through applications of communication operators
Modern mobile operators (the Big Four and virtual operators) provide their own Android apps, which often have more functionality than standard phone settings. By installing your operator’s app (such as My MTS, MegaFon, My Beeline, My Tele2) on Xiaomi, you get access to full service management.
In the Services or Tariff section, there is almost always a forwarding block, and the advantage of this method is that you see current prices (if the service is paid) and you can customize complex scenarios that are not available on the phone menu, for example, some operators allow you to set up a forwarding on a schedule or to different numbers depending on the time of day.
In addition, carrier apps often allow you to set up forwarding to voicemail or a personal greeting autoresponder, which makes communication more professional. The application interface is updated regularly, so look for the Call Settings section or search inside the application itself.
Possible problems and solutions
Despite the ease of setting up, Xiaomi users may encounter a number of problems, one of the most common being a “Request Error” or “Redirect settings failed to change” message, often due to temporary network failures or registration issues. SIM-map 4G/5G.
Another common problem is that the redirect doesn't turn off, and even after you enter the cancellation code, the status on the phone's menu can remain active, in which case it helps to reboot the device in In-Flight mode for 10 seconds, and then try to shut down again. It is also worth checking whether the redirection is installed through USSD-Code that takes precedence over menu settings.
- 🔄 Reboot: A banal but effective method of resetting network settings.
- 📶 Network Mode: Switch network mode (e.g., with 4G on 3G) And try again.
- 📞 Call to operator: If nothing helps, the service may be blocked on the provider's side.
If you use two of them SIM-maps, make sure you configure the redirect for the card that is currently active. In two-sym Xiaomi, the settings for each card are stored separately, and changing the parameters of one card does not affect the other.