Xiaomi smartphone owners using MTS services often face the need to redirect incoming calls, which may be due to the lack of a network in the receiving area, the desire to save battery power or the simple need to hide the main number at a certain time. On devices with a MIUI shell, the setup process has its own features different from standard Android.
There are several ways to activate this function: through the built-in menu of the phone, using special devices. USSD-Each method has its own advantages and is suitable for different use cases. It is important to understand that forwarding is a paid service, the rates for which depend on your current tariff plan.
In this article, we will discuss in detail all the options available for configuring call forwarding on Redmi and POCO devices. You will learn how to activate unconditional forwarding, configure when busy or unavailable, and how to disable the feature if it is no longer needed.
Types of redirection and their features on MTS
Before you start setting up, you need to clearly understand what types of redirects the operator offers. MTS. This will avoid unforeseen costs and customize the logic of the phone to suit your needs.The standard service set includes several basic scenarios.
Unconditional redirects all incoming calls to another number, without even giving your phone the chance to ring, and the subscriber at the other end of the line will hear the beeps, but the person who is configured to redirect will pick up the phone, which is ideal when you are in an unprotected area or fully engaged in another business.
There are also conditional redirect types that only activate under certain circumstances, such as when a line is busy or no response for a certain time. On Xiaomi smartphones, these parameters are often hidden in the depths of the system call settings.
- 📞 All calls go to the specified number immediately.
- ⏳ If busy: Redirect will work if you’re already talking to someone.
- ⏰ If no response: the call is transferred if you do not pick up the phone for 10-15 seconds.
- 📶 If not available: it works when the phone is turned off or the network is not available.
⚠️ Note: When using unconditional forwarding (always), your phone may not show missed calls in the log, as the network will redirect them before the device receives an incoming connection signal.
The cost of the service depends on where the call is redirected. If the number is located in the home region, the tariff is usually minimal. However, redirection to other operators or to other regions can be charged according to special rules.
Configuring forwarding through USSD-team
The fastest and most reliable way to manage MTS services on any phone, including Xiaomi USSD-This method doesn't require Internet access, and it works even at the lowest signal level. MIUI.
To activate unconditional forwarding, you need to dial a combination of numbers on the phone keyboard. Once you type in the command and press the call button, the network will instantly process the request. A confirmation message from the operator will appear on the screen.
**21*79XXXXXXXXX#Instead of 79XXXXXXXXXX, you have to substitute the number to which the calls will be received, and the number must be in an international format without a plus, and if you want to cancel this action, the ##21# command is used.
Complete list USSD-MTS codes for forwarding
Code is used to configure redirection when the line is occupied **67*79XXXXXXXXX#. This is convenient if you talk often at work and do not want important calls lost.
- 🔢 Dial a command in the application "Phone".
- 📞 Press the call button (green tube).
- ✅ Wait for a pop-up notification of successful activation.
- ❌ Use the cancellation code or ##002 to cancel#.
Using Xiaomi’s system menu to customize
The MIUI shell provides a user-friendly graphical call management interface that hides complex codes from the user's eyes. However, the location of these settings may vary depending on the Android version and the firmware region. Most modern models have a standard path.
Open the Phone app and go to settings, usually three dots in the top right corner or a gear button, and you need to find the account and call sync section on the menu, or the option "Additional settings."
In the list that opens, look for Call Redirect. The system will try to download current service statuses from the MTS operator. This process can take several seconds, as the phone sends a hidden request to the network.
Make sure that SIM-card
Check if there is a balance in the account
Make sure you are in the coverage area.
Close other applications that use the network-->
Once downloaded, four options will be available: always, busy, unanswered, unavailable. Choose the right option and enter the phone number. Xiaomi's interface allows you to save multiple numbers for different scenarios, which gives you the flexibility to manage calls.
⚠️ Note: On some versions MIUI (Especially in Chinese firmware or global with India/China, the redirect menu can be hidden or called "Call settings" in the deep system menu. USSD-code.
Management through the application "MTS Russia"
The operator’s digital services allow you to manage services without memorizing codes. MTS Russia is available in the GetApps store or Google Play. This is especially convenient for Xiaomi users who prefer a visual interface.
After the authorization of the SIM-Go to the "Services" section of the map, and there's the "Redirect" category, and the interface allows you not only to turn the service on and off, but also to change the redirect number in a couple of clicks.
The main advantage of the method is the transparency of charging, the app will show the cost of redirecting before activation, and you can also set a schedule here so that redirects are automatically turned on during business hours.
| Parameter | Description | Availability |
|---|---|---|
| Cost of activation | Free of charge. | All tariffs. |
| Cost per minute | Plan rate. | Depends on the direction. |
| Change of number | Free of charge. | Instantly. |
| Schedule | Available in appendix | Only through the service. |
Using the app also allows you to track the minutes you're going through, and if you redirect calls to another operator's number, the flow can come from the main packet of minutes or be charged separately, and the app displays this in real time.
Solutions and Errors in Connection
Despite the simplicity of the procedure, Xiaomi users may encounter errors. Often the problem is not with the phone, but with network settings or call blockers. If the command does not execute, check the balance first.
Another common problem is the conflict with anti-terror features or spam blockers built into MIUI, which can intercept call management. Try temporarily disabling the lock of unknown numbers.
If the redirect is not working on another operator's number, make sure you have the option "Unlimited calls to MTS" or check the tariff. Some tariff plans limit redirection to "foreign" operators.
- 🚫 “I failed to connect” error – check the signal.
- 💰 “Not enough money” error – replenish the balance.
- 📵 Error "Service prohibited" - contact MTS support.
- 🔄 Synchronization failure – restart the smartphone.
💡
If the redirect stops working after the update MIUI, Reset network settings: Settings → SIM-maps and mobile networks → Setting reset. It won't delete your personal data, but it will return network settings to factory settings.
How to check status and disable redirection
It is important to check regularly if the redirect is active so as not to pay for the service when it is not needed. On Xiaomi, the status can be seen on the same menu where the setup was made.
To quickly check through the USSD, dial *#21#. The screen will display a data window with the status of all types of forwarding, which is universal code that works on all phones and all carriers.
To completely disable all types of redirects, there is a master code ##002#. It is guaranteed to reset all settings, including SMS forwarding (if it was configured). Once you enter the code, you will receive confirmation that all rules have been successfully deleted.
⚠️ Note: Disabling forwarding via the phone menu may not sync instantly with the operator's network. USSD-code ##002#.
If you are selling your phone or changing it SIM-If you do not, make sure to reset the card, otherwise all your incoming calls will go to the old number, which may lead to leakage of confidential information or just annoy the new owner of the number.
💡
The most reliable way to guarantee that all types of redirects to MTS are disabled is to use the universal code ##002#, which works regardless of the phone model and firmware version.