How to make incoming calls appear during a call on the Xiaomi phone

Why are you not seeing incoming calls on Xiaomi?

You're on the phone, and at that moment, someone is trying to reach you -- but the screen is empty, and you don't even know you've missed a call -- a situation that many Xiaomi owners know, and it's not always because of hardware limitations, and most often the problem is with MIUI or HyperOS settings, where the default option is to turn off the parallel call alert.

In this article, we will discuss all the possible reasons why Xiaomi does not show incoming calls during a conversation, and give step-by-step instructions for setting up. MIUI 12 to HyperOS 1.0), as well as nuances for models with support for two SIM-If you use a Redmi smartphone, POCO Xiaomi with custom firmware – here you will also find a solution.

Spoiler: 90 percent of the time, the problem is solved in 2 minutes through the phone's settings menu, but there are deeper reasons, from carrier constraints to chipset hardware.

Checking basic settings: Include notifications about incoming calls

The first thing to do is make sure that the parallel call alert function is on the system at all. Depending on the version of MIUI or HyperOS, the path to settings may differ, but the general logic remains.

For most Xiaomi smartphones (including Redmi Note 12, POCO X5, Xiaomi 13) follow these steps:

1. Open the phone application (pipe icon).
2. Click on the three dots in the top right corner and select Settings.
3. Go to Calls or Call Settings (the name may vary).
4. Find the Incoming Call Notification option (sometimes called the Second Call Notification or Call Waiting Signal).
5. Activate the switch. If you don't have an option, read the next section.

On HyperOS (e.g. Xiaomi 14 or Redmi K70), the path may be different:

Settings → Applications → Phone → Permissions → Notifications → Incoming Calls

Make sure that the Incoming Call Notification feature is enabled in your phone settings

Check the permissions for the Phone app (especially “Display over other windows”)

Reboot the smartphone after the changes

Try calling yourself from another number for the test.-->

If after these manipulations incoming calls are still not displayed, the problem may lie in the settings. SIM-- The card or the operator.

Settings SIM-Carrier cards and services: why calls don’t go through

Even if everything is set up correctly on a smartphone, the mobile operator can block the Call Waiting function, a standard service that allows you to receive incoming calls during a call, but some tariffs or carriers turn it off by default.

To check and activate the service:

• 📞 Call your operator’s short number (e.g. *111# for MTS, *105# for Beeline, *500# for MegaFon and *100# for MegaFon). Tele2).
• 🔍 In the service menu, find the Additional Services or Call Management section.
• 🔄 Activate Call Waiting, if not, contact operator support.
• 💳 Make sure there are enough funds in the account – some operators block the service with a negative balance.

If you use two of them SIM-maps, check the settings for each separately. SIM path:

Settings → SIM- Maps and Mobile Networks → [Select SIM] → Additional settings → Call Waiting

⚠️ Note: On some operator tariffs (for example, "for laptop" or corporate) SIM) Call Waiting may not be available by default, in which case you will have to change the tariff or contact support.

MTS

Beeline

MegaFon

Tele2

Yota

Other-->

Firmware issues: why settings are reset after an update

Many Xiaomi users are faced with the fact that after updating MIUI or HyperOS, the settings of notifications about incoming calls are reset, this is due to the peculiarities of the company shell, where some parameters are not saved when upgrading the system.

If the problem occurs after the update, try the following steps:

1. Reset the settings of the Phone: Settings → Applications → Application Management → Phone → Storage → Clear Data Attention: This Will Delete Call History!
2. Turn off battery optimization for the phone application: Settings → Applications → Application management → Phone → Battery → Battery optimization → Without restrictions
3. Check if third-party applications are installed to block calls (like Truecaller or GetContact) and they may conflict with system notifications.

If the reset didn't help, there may be a bug in your firmware version, which will help:

• 🔄 Retraction to the previous version MIUI/HyperOS (If the update is recent).
• 📥 Install custom firmware (e.g. xiaomi.eu or PixelExperience) where the problem is fixed.
• 📞 Contact Xiaomi Support with error logs (how to collect them – read the next section).

⚠️ Note: Some models (e.g. Redmi) 9A or POCO M3) After resetting the phone application, it may be necessary to reactivate SIM-maps via dial ##4636##.

Hardware Limitations: When the Problem Is Not Settings

If you've tried all the ways, but incoming calls are still not displayed, the reason may lie in the hardware limitations of your smartphone.

To diagnose a hardware problem:

1. Try inserting. SIM-card to another smartphone and check if Call Waiting works there.
2. Run the hardware test through the engineering menu: ##4636## → Phone information → SIM → Check the status of "Call Waiting"
3. If the status is displayed as Not Supported, your smartphone does not hardware support the function.

Alternative solutions: workarounds for Xiaomi

If standard methods don't work, you can use workarounds, which won't replace the full Call Waiting feature, but they will help you keep important calls from missing.

1.Use of the second device

The most reliable way is to have a second phone (or tablet with a phone). SIM-It's a card that's used to receive parallel calls:

• 📱 Xiaomi Mi Band with Call Support (Mi Band 7 Pro and Newer).
• 💻 Laptop with Xiaomi installed PC Suite and connected SIM through USB-modem.
• 📞 Stationary phone with call forwarding.

2. Call forwarding

Set up a conditional redirect to another number if yours is busy:

Settings → SIM- Maps and Mobile Networks → [Select SIM] → Call forwarding → If busy → Specify number

3. Call management applications

Some third-party apps can emulate the Call Waiting feature:

• 🔗 Dual Call (requires root rights).
• 🔗 Call Recorder (some versions support parallel call notifications).
• 🔗 Truecaller Premium (paid version has advanced notification settings).

⚠️ Attention: Call management applications may conflict with Xiaomi system services and cause crashes. Before installation, back up your data via Settings → The phone. → Backup.

💡

If you miss important calls often, set up an automatic call. SMS-send when a missed call is made. → Calls. → The answering machine and SMS and activate the "Send" option. SMS missed call".

Frequent Mistakes and How to Avoid Them

When setting up incoming call notifications, Xiaomi users often make the same mistakes, and here are the most common ones and ways to avoid them:

• ❌ Ignoring firmware updates in new versions MIUI/HyperOS Fix call bugs frequently. Check for updates to Settings regularly. → The phone. → Updating the system.
• ❌ Turn off notifications for the Phone app, sometimes users manually disable notifications to avoid distraction, and then forget about it. → Notifications and status bar → Management of notifications → Phone.
• ❌ Use unofficial firmware without Call Waiting support. Some custom builds (like LineageOS) may not support the feature.
• ❌ Incorrect setting of two SIM-If you have two cards. SIM, Make sure Call Waiting is enabled for both cards, not just the main card.

Critical error: on some Xiaomi models (e.g. Redmi Note 10 Pro) after resetting to factory settings, the Call Waiting function shuts down permanently until it is re-activated via the engineering menu. SIM-map.

FAQ: Answers to Frequent Questions