How to see the history of calls on the Xiaomi phone: a step-by-step guide

Why Xiaomi Call History May Disappear or Not Show

Xiaomi smartphones based on the shell MIUI They store their call history in the standard Phone app, but sometimes users find that the call record is lost, not saved or displayed incorrectly, the reasons can be different from banal application crashes to system errors after an update. MIUI.

For example, after the transition to MIUI 14/15 Some owners of Redmi Note 12 or POCO X5 They complain that the call history is reset after the device is restarted, which is due to power optimization, which forcibly closes the background processes of the Phone application. Another common case is sync with a Mi Account, which can delete local records if cloud backup with errors is enabled.

The call history may also be hidden due to:

• 🔄 Resetting settings to factory (without backup).
• 📱 Deleting the cache of the “Phone” application through settings.
• 🔒 Viruses or SEOs (e.g., Clean Master or Security from Xiaomi).
• 📞 Use of third-party calls (such as Truecaller or Google Phone) that conflict with the standard app.

In this article, we will break down all the ways to view Xiaomi’s call history, including hidden calls, recovering deleted records, and solving typical problems. A2 to the flagships Xiaomi 14 Ultra.

Method 1: Standard application "Phone" in MIUI

The most obvious method is to use a built-in call. MIUI 14/15 The interface of the application "Phone" has undergone changes, so the instruction depends on the version of the shell.

To open the call history:

1. Click on the Phone icon** (usually located on the home screen or in the app menu).
2. In the bottom panel, select the tab "Journal"** (watch icon) ⏱️).
3. By default, all incoming, outgoing and missed calls will be displayed. To filter, click three dots. ⋮ → «Type"** and select the right one.

V MIUI 15 adds Intelligent Search,** and you just start typing a name or number at the top line, and the system will show all associated calls, messages and contacts.

Check if the Phone app is removed (sometimes this happens when you manually clean the system)

Reboot your smartphone – hold the power button for 10 seconds

Update MIUI via Settings → About Phone → System Update

Reset the settings of the Phone application in Settings → Annexes → Application management → Phone. → Warehouse → Clear the data-->

If the story is empty but you are sure there were calls, check:

• 🔍 Date Filters: The wrong time range may have been selected.
• 📁 Hidden folder**: Some firmwares have a call hiding option (see section below).
• 🔄 Mi Account Sync: If cloud backup is enabled, data could be transferred to the cloud.

💡

If you often call the same number, add it to Favorites** in the Phone app, which will speed up access to call history with that contact.

Method 2: View hidden or deleted calls

V MIUI There's a hidden call archiving feature that allows you to recover records that have been deleted within the last 30 days.

To find hidden calls:

1. Open the phone app**.
2. Press three points. ⋮ → «Settings»**.
3. Select "Call Archive" (in some versions) MIUI This item is called "Baskbasket»).
4. This will show deleted recordings. To recover, click on the call and select Restore.

If there is no Archive, try an alternative method through a backup of Mi Account:

1. Go to Settings. → Mi Account → Cloud. → Backup.
2. Find the latest copy of the Call log data**.
3. Restore it by creating a rollback point (in case of errors).

Important: MIUI 15 call archive is disabled by default. To activate it, go to Phone Settings. → Additionally. → Archive remote calls and enable the option.

Method 3: Exporting Call History to File (backup)

If you want to save your call history in case of a crash or to be transferred to another phone, you can export it to a.vcf or.csv file. This is useful, for example, before selling the device or resetting the settings.

Export instructions:

1. Open the Contacts app** (not Phone!).
2. Press three points. ⋮ → «Imports/Exports»**.
3. Select "Export to File"**.
4. Check the “Call log” box (if the option is available) or select “All data”.
5. Specify a save path (e.g., Internal Memory → Download) and confirm.

The file can be opened on PC using Excel or Google Sheets. If you do not have the option to export your history, use third-party apps:

• 📄 Call Logs Backup & Restore (save to.xml or.csv).

Note: When exporting through third-party apps, disable battery optimization for them in Settings → Annexes → Permits → Auto-start, otherwise the process may be interrupted.

Method 4: View History with Mi Account (Cloud)

If your Xiaomi has Mi Account sync enabled, your call history can automatically be saved to the cloud, which is convenient if you lost your phone or reset your settings.

To check the cloud history:

1. Sign in at account.xiaomi.com.
2. Go to the Cloud section**.
3. Find the Call Logs tab, and if it's not there, it's not synced.
4. Select the device and date to view the records.

If there is no data in the cloud, check your phone’s sync settings:

1. Open the Settings. → Mi Account → Synchronization.
2. Make sure the Call log slider is active.
3. Click on “Sync Now” if the data hasn’t been updated in a long time.

💡

The cloud history of calls to Mi Account is stored for only 6 months, and then the data is deleted without the possibility of recovery.

If synchronization is enabled but no records are available, the following problems may occur:

• 📵 Fee restrictions: Free Mi Account has a limit on the amount of data stored.

Method 5: Use Google Contacts (for synchronized accounts)

If you use a Google account on Xiaomi, your call history can be saved in Google Contacts, which works even if you’ve changed your phone to a different brand (such as a Samsung or iPhone).

To view the story through Google:

1. Open your browser and go to contacts.google.com.
2. Sign in with the same account as on your phone.
3. In the left menu, select “More” (three lines) → «Log of calls».
4. This will show all the synchronized calls, and you can filter them by date or contact.

If there is no history, check the sync settings on your phone:

1. Go to Settings → Accounts → Google → Account Sync.
2. Make sure the Contacts and Call Log option (if available) are enabled.
3. Press "Sync"** manually.

Note: Google only stores call history for Android 9 and later devices. MIUI (Like Redmi. 5A Android 7 will not work with this method.

Please note that Google may not save:

• 📞 Calls to numbers not saved in contacts.
• ⏱️ Missed calls (incoming/outgoing only).
• 🔒 VoIP calls (WhatsApp, Viber, Skype).

Method 6: Recover History through Third-Party Utility (for Power Users)

If standard methods do not help, you can try to restore the history of calls using specialized programs.

• You accidentally deleted the tapes.
• The story disappeared after the update MIUI.
• You did a reset, but you didn't create a backup.

The most effective utilities:

Instructions for Dr.Fone (without root):

1. Install the program on the PC and connect the phone to USB (set up the debugging USB In Settings → The phone. → Version. MIUI → Press 7 times on the build number).
2. Select the Android Data Recovery mode**.
3. Mark "Call log" and click "Next."
4. Confirm the scan (you may need to install drivers).
5. Once completed, select the entries you want and save them to.csv or.html.

Note: when restoring through GT Recovery or similar root access programs run the risk of damaging system files. Create a full backup before using it. TWRP Or Mi Flash Tool.

Solving Common Call History Problems on Xiaomi

Sometimes the call history is wrong, with individual records missing, incoming calls not being saved, or the Phone app crashing all the time, and we're going to look at the common mistakes and their solutions.

Problem 1: History resets after reboot

It's about optimization. MIUI, It's a solution that closes the background:

1. Go to Settings → Applications → Application Management → Phone.
2. Select "Battery» → «No restrictions».
3. Turn on "Autostart" and "Background Activity".

Problem 2: Incoming/outgoing calls are not saved

Possible causes:

• 📵 SIM card not recognized (check settings in Settings) → SIM-maps and mobile networks).
• 🔄 Duplicate Call Conflict (Delete Truecaller or Google Phone).
• 📱 The application cache is damaged (clear the data in Settings) → Annexes → Phone. → Warehouse).

Problem 3: Not all calls are displayed in the log

It's often filter-related.

• 🔍 The tab "All"** in the magazine (sometimes the filter "Only missed" is selected»).
• 📅 Date range (default may be "last 7 days»).
• 📵 SIM card settings: if you have two SIM, History can be divided into maps.

Problem 4: The phone app is constantly shutting down

Decisions:

1. Update MIUI to the latest version.
2. Clear the cache and application data (Settings) → Annexes → Phone. → Warehouse → Clear it all up).
3. Install an alternative call (like Google Phone) from the Play Market.

FAQ: Frequent questions about Xiaomi call history