How to reconnect the vacuum cleaner Xiaomi to Wi-Fi: instructions for a new router

Moving to a new apartment, changing a provider or buying a more powerful router - any of these reasons requires reconnecting Xiaomi's smart vacuum cleaner to Wi-Fi. But what if the device persistently does not see the new network, gives a Network connection failed error or does not respond to synchronization attempts? In this article, we will analyze all the working ways to connect the robot vacuum cleaner to the new router, including resetting, manual settings and bypassing typical errors.

The main problem is that Xiaomi vacuum cleaners (whether Mi Robot Vacuum, Viomi or Dreame) keep data about the previous network in their memory. When you change the router, the device continues to look for the old access point, ignoring the new one. In addition, many users encounter bugs in the Mi Home app when it does not recognize the vacuum cleaner after changing the network. We tested all methods on current firmware in 2026 and identified those that work stably.

Importantly, if your vacuum cleaner was previously linked to a Xiaomi account in another region (e.g. China), the connection process may be different.

1.Reconnection Preparation: What to Check Before Starting

Before you reset your vacuum cleaner or router settings, make sure that the problem isn’t in the basic network settings. Here are 4 critical points that are often overlooked:

• 📶 Wi-Fi frequency: Xiaomi vacuum cleaners only work at 2.4 GHz. If your router is broadcasting simultaneously at 2.4 GHz and 5 GHz under the same name (SSID), Separate networks in router settings.
• 🔒 Type of encryption: the device supports only WPA2-PSK (AES). Turn it off. WPA3, TKIP ormixed regimes.
• 📱 App version: Update Mi Home to the latest version in the App Store or Google Play. older versions may not see new router models.
• 🌍 Account Region: If you bought the vacuum cleaner for China and you use a European account (or vice versa), you will need to change the region in the application settings.

Also check if the router has a filter on. MAC-Addresses or guest modes – they block new devices from connecting. If you are not sure, temporarily disable these functions in the router control panel (usually access at 192.168.0.1 or 192.168.1.1).

2. Method 1: Standard connection via the Mi Home application

If the vacuum cleaner was previously connected to Wi-Fi but now doesn’t see the new network, try the standard synchronization procedure, which works for most models, including the Mi Robot Vacuum-Mop 2 Pro and the Dreame Bot Z10 Pro.

Step-by-step:

1. Open the Mi Home app and go to Profile → Settings → Devices.
2. Find your vacuum cleaner in the list and click on it. If the device is displayed as Offline, tap the three dots in the upper right corner and select Wi-Fi settings.
3. Hold the power and home button on the vacuum cleaner at the same time for 3-5 seconds until you hear the beep (some models will light up a white indicator).
4. In the application, select a new Wi-Fi network from the list, enter a password and wait for the connection to complete.

If the vacuum cleaner doesn’t appear in the list of devices, try adding it manually:

• Click + → Adding Device → Household Care → Robot vacuum cleaner.
• Select a model of your device (if you’re not sure, look at the sticker at the bottom of the case).
• Follow the instructions on the screen, holding the buttons on the vacuum cleaner to put it in pairing mode.

3. Method 2: Resetting vacuum cleaner settings to factory

If the standard connection doesn't work, you'll have to do a hard reset, which will remove all the stored Wi-Fi networks, cleaning cards, and settings from the device's memory, and after the vacuum cleaner is reset, it will go back to the "out of the box" state and require a complete reconfiguration.

How to reset your settings:

1. Turn off the vacuum cleaner by holding the power button for 3 seconds.
2. Press the power and home buttons (or Spot Cleaning, depending on the model) for 10-15 seconds at the same time until you hear a long beep.
3. The indicator on the body should flash orange (in some models - white), which means that the reset was successful.
4. Connect the vacuum cleaner to the charging station and turn it on. Now you can repeat the procedure for connecting to Wi-Fi via Mi Home (see Method 1).

After a reset, a firmware update may be required. The Mi Home app usually offers to install the current version automatically. Don't ignore this notification - outdated firmware can cause problems connecting to modern routers.

Method 3: Manually adjusting through the vacuum cleaner access point (for advanced)

If the vacuum cleaner persists in not seeing your router, you can try connecting directly to it through its own access point, a method that is suitable for models with AP Mode support (for example, Mi Robot Vacuum-Mop P or Dreame D10 Plus).

Instructions:

1. Activate the pairing mode on the vacuum cleaner (hold Power + Home until the sound signal).
2. On your phone, open your Wi-Fi settings and find a network called rockrobo-XXXX or mihome-XXXX (where XXXX is your device’s unique identifier).
3. Connect to this network. Password is not usually required or indicated on a sticker under the vacuum cleaner.
4. Return to the Mi Home app and try adding a vacuum cleaner manually (see Method 1).

If this method does not work, check:

• 📵 Does your phone block the connection to “unsafe” networks (disable the appropriate settings in the Wi-Fi settings).
• 🔄 Is there a conflict? IP-vacuum cleaner address with other devices on the network (try restarting phone and vacuum cleaner).

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If the vacuum cleaner gives an error “failed to connect to the cloud”, try temporarily disabling the VPN or proxy on the phone. Xiaomi servers can block connections from certain regions.

5. Typical errors and how to fix them

Even after resetting and reconnecting, users are faced with errors, and let's look at the most common ones and how to fix them:

Pay special attention to the error Device not supported, which occurs when:

• 📱 You use unofficial firmware on your phone (such as custom Android).
• 🌐 The vacuum cleaner is tied to another region (for example, bought on AliExpress with Chinese firmware).
• 🔄 The device was previously tied to another Xiaomi account and not untied.

In the latter case, try untie the vacuum cleaner from the old account through the web version of Mi Home (minus – you will need access to the previous account).

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If Xiaomi vacuum cleaner is purchased in China, it may be necessary to change the server in the Mi Home application to Mainland China to connect to Russian/European Wi-Fi.

6. Additional router settings for stable operation

Even if the vacuum cleaner is connected to Wi-Fi, over time, communication interruptions or delays in control can occur. To avoid this, configure the router as follows:

• 📡 Reserve. IP-vacuum address DHCP. This will prevent address conflicts.
• 🔄 Turn off energy saving for the port to which the vacuum cleaner is connected (if you use Powerline adapters).
• 📶 Install a fixed Wi-Fi channel (e.g. 6 or 11) instead of automatically selecting.
• 🛡️ Add a vacuum cleaner to firewall exceptions (if the router blocks "unknown" devices).

For Xiaomi router models (such as Mi Router 4A or AX3600), you can turn on the mode for smart devices:

1. Go to the router control panel (miwifi.com or 192.168.31.1).
2. Go to Settings → Local Network → Smart Home Mode.
3. Activate the option and save the changes.

This automatically optimizes network settings for Xiaomi devices, including vacuum cleaners.

⚠️ Note: If your router supports a Mesh network (such as TP-Link Deco or Google Nest Wi-Fi), the vacuum cleaner can only connect to the main node.

7. Alternative methods: Connection without Mi Home

In rare cases, the Mi Home app refuses to see the vacuum cleaner even after all the manipulations, so you can try alternative ways:

• 🤖 Through the Dreamehome app: Suitable for Dreame brand vacuum cleaners (e.g., Dreame, D9 or W10). Download it from the official store and repeat the connection procedure.

To connect via Dreamehome:

1. Remove the vacuum cleaner from Mi Home (if it is listed there).
2. Set up Dreamehome and create a new account.
3. Add the device manually, following the instructions in the app.

⚠️ Note: Using third-party apps may result in a loss of warranty, and some features (such as voice control via Alice or Google Assistant) may not work properly.

FAQ: Answers to Frequent Questions