How to set up the Internet from Phoenix on Xiaomi devices: from smartphone to router

Connecting the Internet from the provider Phoenix** (common in the regions of Russia and the CIS) on Xiaomi devices often raises questions among users. APN, work-related SIM-maps or firmware MIUI. In this article, we will analyze all possible scenarios: from the basic settings of mobile Internet on a smartphone to the configuration of the Xiaomi Mi Router router for working with Phoenix».

It is important to note that Phoenix can provide services through a mobile network (3G/4G/5G), and through a wired connection (PPPoE, DHCP) — We'll look at both options, and we'll look at solutions to typical problems: no network, authentication errors, or slow speed. 12, POCO X5 Pro or any other smartphone on the MIUI 14/15, The instructions will fit with an adjustment to the interface version.

For convenience, the article is divided into blocks by device type. If you need to configure the Internet on your phone, go to the section about the Internet. APN And the mobile network. For routers, the pro block. PPPoE/DHCP. In the end you will find FAQ Answering frequent questions, including problems with IPv6 and dual authentication.

1.Preparation: What will be required to set up

Before you start setting up, make sure you have:

For mobile internet, also check if your smartphone supports Phoenix frequencies. For example, the provider may use bands. B3 (1800 MHz) or B7 (2600 MHz. Check with support or the website. If the phone doesn't catch the network, the problem may be incompatibility of the iron part.

⚠️ Note: If you are using a dual-SIM smartphone (e.g. Xiaomi) 13T), make sure that SIM-The Phoenix card is inserted into a slot that supports 4G. Usually it's a slot. SIM 1, but in some models (for example, POCO F5) both slots are equivalent.

2. setting up mobile Internet "Phoenix" on Xiaomi smartphones

If you are connecting the internet through SIM-Map, first of all you need to configure the access point APN. Most of the time, the parameters come automatically, but sometimes you have to type them manually.

Automatic settings APN

At the first connection SIM-Phoenix cards Xiaomi smartphone should automatically receive settings APN. For that:

1. Put it in. SIM-card to slot and turn on the phone.
2. Go to Settings. → SIM-maps and mobile networks → [choose SIM] → Access points (APN).
3. If you have a Fenix or Internet.fenix profile on your list, activate it.

If the automatic setting does not work (for example, on Redmi). 10C with custom firmware, go to manual input.

Manual creation APN for Phoenix»

Parameters APN This may vary by region, and here is a generic version, but please check with the provider support for the current data.

To add APNs manually:

1. Go to Settings. → SIM-maps and mobile networks → [yours SIM] → Access points (APN).
2. Press on «+» or add APN.
3. Fill in the fields as above. Save the settings.
4. Select the profile you created in the list and reboot your phone.

⚠️ Note: On some tariffs, Phoenix requires you to specify the username and password in the APN (for example, fenix/fenix). If the Internet does not work after setting up, check this data in your personal account or from the operator.

Make sure SIM-card activated|Check the balance (if there is enough money)|Reboot your smartphone|Enable data transmission to SIM-map|Check the network signal (at least) 2-3 division)-->

3.Configure wired Internet "Phoenix" on Xiaomi routers

If you connect to Phoenix via cable (for example, in an apartment or office), you will need to configure the router. 4A/4C/AX3000) There are two main types of connection: PPPoE (authorized) and DHCP (automatic IP). Let's look at both options.

3.1. Connection via PPPoE

This is the most common type of connection for Phoenix, and you'll need the login and password that the provider gives you when you sign up, and if you lose them, restore them through your personal account or a support call.

Instructions for Xiaomi Mi Router:

1. Connect the Phoenix cable to the port WAN router.
2. Launch the Mi Wi-Fi app or log in to the router’s web interface at 192.168.31.1 (or miwifi.com).
3. Go to Settings → Internet.
4. Select the PPPoE connection type.
5. Enter the username and password from Phoenix. Leave the other options by default.
6. Save the settings and wait for the connection (may take up to) 1-2 minute).

If the internet is not available, check:

• 🔌 Is the cable connected correctly (port) WAN, not LAN).
• 🔄 Reset the router with the Reset button (hold 10 seconds).
• 📡 Try another cable or port on the router.

3.2. Connection by DHCP (dynamic IP)

Some Phoenix rates work without authorization — IP-The address is assigned automatically:

1. In the router settings, select the connection type DHCP (auto).
2. Save the settings and restart the device.
3. If the Internet does not appear, contact the provider - you may need to link to the Internet MAC-address.

💡

If Xiaomi router does not save PPPoE settings, try resetting it to factory settings and repeat the setup. Sometimes it helps to update the firmware through the Mi Wi-Fi app.

4. Solving Connection Problems

Even when set up properly, Phoenix's Internet can be unstable, so let's look at the typical problems and the ways to solve them.

4.1. No network or badge «H+/E» instead 4G

If the smartphone shows a weak signal or does not catch the network at all:

• 📶 Check the coverage area – you may be out of range of the Phoenix Tower».
• 🔄 Restart your phone – sometimes the communication module freezes».
• 📱 Update the operator settings: go to Settings → SIM-map → [yours SIM] → Update operator settings.
• 🛠️ Reset network settings: Settings → System system → Resetting settings → Resetting Wi-Fi, Mobile Network and Bluetooth.

4.2. the Internet is available, but the sites are not working

If the network indicator is active, but the pages are not loaded:

• 🌐 Check the settings. DNS. Try to manually specify: 8.8.8.8 (Google) DNS) 8.8.4.4 (alternative Google) DNS) This is done in the Wi-Fi or mobile network settings (Section Additional) → Settings IP).
• 🔒 Make sure it's not on. VPN or a traffic-saving regime.
• 📱 On Xiaomi, check if the built-in firewall blocks traffic (Settings) → Annexes → Permits → Auto-start).

Low speed or breakage of the connection

If the speed is lower than the declared tariff:

• 📊 Conduct a speed test (for example, through Speedtest).
• 🔄 Switch the network to Only 4G (turn off 3G/2G) In Settings → SIM-map → Preferred type of network.
• 📡 If you use a router, try changing the Wi-Fi channel in your settings (for example, from Auto to Channel 6).
• 🛠️ Update the firmware of your router or smartphone – older versions may not support new protocols.

5. Features of setting up on different Xiaomi devices

Firmware MIUI Different devices may differ, so consider the nuances for popular models.

5.1. Smartphones with MIUI 14/15 (Redmi Note 12, POCO X5, Xiaomi 13)

In new versions of the interface, the path to settings APN changed:

1. Open the Settings. → SIM-maps and mobile networks.
2. Tap your name on it. SIM-maps (e.g. Phoenix).
3. Select Access Points (APN).
4. If there is no automatic profile, add it manually (see section 2.2).

Dual connection is also available on these models. 5G (Xiaomi 13 Pro and newer, but Phoenix doesn’t support it – turn it off if you have problems.

Old models (Redmi 9, POCO M3, Mi A3)

On devices with MIUI 12 and below:

• The way APN: Settings → SIM-maps and mobile networks → [SIM] → Access point settings.
• On Mi. A3 (With pure Android) use the standard path: Settings → Network and Internet → Mobile network → Additionally. → Access points APN.
• If there's no option IPv4/IPv6, Just choose. IPv4.

5.3. Xiaomi routers (Mi Router) 4A, AX3600, AIoT Router)

Setting up Phoenix on routers usually does not cause problems, but there are nuances:

• 🔧 On Mi Router. AX3600 When connecting via PPPoE, you may need to specify MTU (1480).
• 🌐 If the provider is using VLAN (for example IPTV), specify the number VLAN and set it up in the settings → Local area network → VLAN.
• 🔄 On Mi Router. 4C After resetting the settings, sometimes time is lost - synchronize it manually (Settings) → Additionally. → Time).

💡

On Xiaomi routers with MiWiFi firmware R3600 Dual connection (wi-fi and mobile network) is now available, but Phoenix can block such traffic — turn it off if there are conflicts.

6. Alternative ways of connecting

If standard methods don’t work, consider alternatives.

6.1 Connection through USB-modem

If you have Xiaomi, USB-modem (e.g. MiFi) or supported 4G-Dongle, you can distribute the Internet Phoenix through it:

1. Put it in. SIM-modem.
2. Connect the modem to your computer or router (if the router supports it) USB-modems, for example, Mi Router 4A Gigabit).
3. Set up. APN as for a smartphone (section 2.2).

6.2. Use of VPN circumvention

Some users are faced with blocking certain sites from Phoenix, in which case it will help. VPN:

• 🔒 Install the Cloudflare app WARP ProtonVPN from Google Play.
• 🌍 Select a server in Russia or the nearest country (for example, Kazakhstan).
• ⚠️ Keep in mind that VPN It can slow down and is not always compatible with IPTV from Phoenix».

6.3 Configure via the My Phoenix app

The Provider offers an official application for managing services:

• 📱 Download My Phoenix from Google Play or AppGallery.
• 🔑 Log in to the phone number.
• 🛠️ In the section Internet settings can be automatically applied APN or reset the configuration.

Important: My Phoenix may not work on smartphones without Google services (e.g. Xiaomi with global firmware for China), in which case use the web version of your personal account.

7. Frequent mistakes and how to avoid them

User experience shows that most problems with the Phoenix on Xiaomi arise from incorrect settings or incompatibility of equipment.-5 mistake.

7.1. Wrong. APN

The most common problem is typos in the title APN or the type of authentication. Always double-check:

• 🔤 Name of name APN: Internet.fenix (not internet.feniks!).
• 🔑 Type of authentication: PAP or CHAP (None).

Locking the MAC-address

«Phoenix can link the internet to the MAC-If you change your router or phone number:

• 📞 Call support and let us know a new one. MAC-address (you can find it in the device settings).
• 🔄 Or clone. MAC-address of the old device on the new (on Xiaomi routers this is done in Settings) → Local area network → Cloning MAC).

Conflict with two SIM-map

On dual-SIM smartphones (for example, Redmi Note 11 Pro) “Phoenix” can conflict with another SIM-Solutions, solutions:

• 📱 Turn off mobile data for the second SIM-map.
• 🔄 Reboot your phone after changing the slot for SIM-Phoenix cards».
• 🛠️ In the network settings, select Only 4G phoenix slot».

7.4 Problems with IPv6

«Phoenix is gradually being introduced IPv6, But not all Xiaomi devices support it correctly. IPv4:

• 🌐 In the settings APN or router must be selected by force IPv4.
• 🔄 Update the router’s firmware – support is fixed in new versions IPv6.

Authentication error (691, 651)

Error codes 691 or 651 when connecting PPPoE indicate login/password issues.

• 🔑 Correctness of the data entered (registrar is important!).
• 📞 Your account may be blocked for non-payment – check the status of the provider.
• 🔄 Try to reset your password through the Phoenix account».

FAQ: Answers to Frequent Questions