Moving to a new apartment, replacing a router or even changing your Wi-Fi password, and your Xiaomi robot vacuum cleaner suddenly loses touch with the Mi Home app. Instead of cleaning on a schedule, you see the words βOfflineβ and a rotating error indicator. Is the situation familiar? Donβt rush to bring the equipment to the service: 90% of the time the problem is solved by yourself in 5-10 minutes.
In this article, we will provide the current 2026 instructions for reconnecting Xiaomi vacuum cleaners (including Mi Robot Vacuum, Dreame, Viomi models) to the new Wi-Fi network.
- πΉ Why the vacuum cleaner doesnβt connect to the new router (even if the password is correct).
- πΉ 3 ways to reset the network: through the application, button on the case and a complete reset.
- πΉ Frequent Errors (codes 1001, 2003, 4001) and how to fix them.
- πΉ Features of connection for vacuum cleaners with LiDAR, laser sensors and models without display.
All steps have been tested on the latest versions of the firmware and Mi Home app (including regional servers β China, Europe, Russia).If your model of vacuum cleaner released before 2019, check the section with features for older devices.
1.Preparation: What to Check Before Reconnecting
Before you reset your vacuum cleaner settings, make sure the problem isnβt with the router or phone. 40% of connection errors are due to external factors, not a malfunctioning device.
Here's a checklist for diagnosis:
βοΈ Check before setting up Wi-Fi
Pay special attention to the name of the network (SSID) password:
- π« Do not use networks with spaces at the beginning/end of the name (for example, "MyWiFi").
- π« Password should not exceed 32 characters (optimally 8-12 characters).
- π« If the router is running in mode 802.11r (Fast Roaming, turn it off β Xiaomi vacuum cleaners donβt support this standard.
If your router uses dual bandwidth (2.4 GHz and 5 GHz with the same frequency bandwidth) SSID), The vacuum cleaner can "hang" when connected.Solution:
β οΈ Attention: Separate networks in router settings. 2.4 GHz MyWiFi_2G, 5 GHz β MyWiFi_5G. Xiaomi vacuum cleaners work only on the 2.4 GHz!
Method 1: Reconnect via Mi Home (without resetting)
If the vacuum cleaner is still displayed in the Mi Home (albeit offline), try updating the network without completely resetting. D9 newer.
Instructions:
- Open Mi Home β Choose your vacuum cleaner β slip on β Settings (cog in the upper right corner).
- Scroll down to the Wi-Fi network block β click Change the network.
- The app will prompt you to enter a password for the new network, make sure that the phone is connected to the same network!
- Wait for the sound of the vacuum cleaner (squeaking) and the flashing of the Wi-Fi indicator (blue / orange).
- If the process is stuck in the Connection step, restart the vacuum cleaner (hold the power button for 10 seconds) and repeat the steps.
If there's no Change Network button, your model doesn't support this method. Go to the reset method.
π‘
After a successful connection, check the server region in Mi Home. For Russia, choose Russia (Moscow) and for Europe, choose Europe (Frankfurt) and the wrong region can cause error 1001 ("Device not found").
Method 2: Reset the network through a button on the body
Most Xiaomi vacuum cleaners (except budget models without a display) have a physical Wi-Fi reset button.
- π A separate button with the inscription RESET Wi-Fi icon (for example, on Mi Robot Vacuum-Mop P).
- π Combined with the power button (hold 3-5 seconds, like on Dreame) Z10 Pro).
- π Hidden under the lid (relevant for models with LiDAR, for example, Viomi) V3).
Step-by-step:
- Turn on the vacuum cleaner (the indicator should burn white or blue).
- Find the reset button (see table below) and hold it for 5-10 seconds until you hear a beep (usually two short squeaks).
- The Wi-Fi indicator will start flashing orange (connection waiting mode).
- In the Mi Home app, click + β Addition of a device β Robot vacuum cleaner and follow the instructions.
| Model vacuum cleaner | Location of the reset button | Retention time |
|---|---|---|
| Mi Robot Vacuum 1S, Mi Robot Vacuum-Mop 2 | Separate button under the lid (near the power button) | 5 seconds |
| Dreame D9, Dreame W10 | Power button (hold until double squeak) | 8 seconds |
| Viomi V2, Viomi SE | Button RESET on the bottom panel (under the garbage container) | 3 seconds |
| Mi Robot Vacuum-Mop P | The button with the Wi-Fi icon (near the USB-port) | 10 seconds. |
If the vacuum cleaner does not flash orange after reset, check:
- π Charge level (minimum 20%).
- π Connection to the base (for models with autocharging).
- πΆ 2.4 GHz network (vacuum cleaners do not see 5 GHz!).
π‘
If the vacuum cleaner emits one long squeak after the dump, it's a mistake. Repeat the procedure or try a full reset.
Method 3: Complete vacuum cleaner reset (if nothing works)
If the previous methods didn't work, you're going to have to do a hard reset -- a full factory reset -- and you're going to be careful, this will delete all the stored cleaning cards, suction schedules and settings, and you're going to have to use this as a last resort.
Instructions for most models:
- Turn off the vacuum cleaner (hold the power button for 3 seconds).
- Press the power button and the Home (or Spot Clean) button for 10-15 seconds at the same time.
- Release the buttons when you hear a voice message (in English or Chinese) or a series of squeaks.
- The indicator will light up in red, which means that the reset was successful.
- Now the vacuum cleaner needs to be added to the Mi Home again as a new device.
For LiDAR models (e.g. Mi Robot Vacuum-Mop 2 Pro), the process may be different:
Discharge for vacuum cleaners with LiDAR
β οΈ Warning: After a complete discharge, the vacuum cleaner may not recognize the charging base: π Turn the base off the socket for 30 seconds. π Reset the vacuum cleaner (turn off/on). π Put the vacuum cleaner on the base manually - it should make a confirmation sound.
5. Solving connection errors (codes 1001, 2003, 4001)
If the vacuum cleaner doesn't connect to Wi-Fi and it gives an error, check its code in the Mi Home app. Here are the most common problems and their solutions:
| Error code | Reason. | Decision |
|---|---|---|
| 1001 | Device not found (incorrect server region or network) | π Change the region in Mi Home to Russia/Moscow or Europe/Frankfurt. πΆ Reconnect the phone to the network 2.4 GHz. |
| 2003 | Incorrect Wi-Fi password or router blocks the device | π Check your password (registration is important!). π‘οΈ Turn off the router settings MAC-filtering. |
| 4001 | Problem with vacuum cleaner firmware (obsolete or damaged) | π Update the firmware through Mi Home (Settings) β Update of the PO). π₯ If the update is hanging, use manual firmware. |
| 5002 | Xiaomi server is not available (internet or regional restrictions) | π Check your phoneβs internet connection (turn it off) VPN!). β³ Wait 1-2 hours and try again (maybe Xiaomi is having trouble). |
If the 4001 error appears after the firmware update, try rolling back the software version:
How to roll back firmware on a Xiaomi vacuum cleaner
6. Features for old models (until 2019)
Xiaomi first generation vacuum cleaners (Mi Robot Vacuum 1, Mi Robot Vacuum) 1S Until 2019) have stripped down functionality and may not support some connectivity methods:
- π‘ No Wi-Fi reset button β only a full reset via power button hold.
- π± Not working with newer Mi Home versions β use Mi Home 5.4.54 (download APKPure).
- π Chinese server only β when selecting a region in Mi Home, specify βChina (Mainland)Β».
- π Charging problems after reset β battery calibration may be required (discharge to 0% and charge to 100%).
For Mi Robot Vacuum 1 (2016-2018), the error with the constant flashing of the red indicator after reset is relevant.
- Disconnect the vacuum cleaner from the charging base.
- Hold the power button for 20 seconds until the indicator goes out.
- Connect the vacuum cleaner to the base and wait for the green signal (charging has begun).
- Only then try to connect to Wi-Fi.
7. Hand-held vacuum cleaner firmware (if nothing helps)
If the vacuum cleaner doesn't connect to Wi-Fi after all the manipulations, the cause may lie in the damaged firmware, in which case manual software updates via Mi Home or Mi Home will help. ADB (for advanced users).
Instructions for updating via Mi Home:
- Download the latest firmware for your model from mi-firmware.com (choose the version for your region!).
- Unpack the archive (should be a file with the.pkg extension).
- At Mi Home, go to Profile β Settings β Update of the PO β Local Update.
- Select the downloaded file and wait until it is completed (the vacuum cleaner will restart automatically).
If the update through Mi Home doesnβt work, try flashing through ADB (PC required):
adb connect [IP- vacuum cleaner address]
adb shell am start -n com.xiaomi.mihome/.activity.DeviceUpgradeActivityWhere [IP-vacuum cleaner address can be found in the router (section Connected devices).
β οΈ Warning: Continuous firmware updates cannot be interrupted, which can lead to a "bricking" of the vacuum cleaner (completely inoperable). If the process is stalled during the Installation stage, wait 10 minutes before restarting.