Xiaomi, Redmi and Poco smartphone owners often face incoming calls being redirected to another number or sent to voicemail without your knowledge, which can be caused by a carrier malfunction, a random change in settings, or a previous SIM card that has activated certain services. Understanding how to manage these settings is a key skill for any user who wants to control their communication.
System system MIUI, The underlying interface of Xiaomi, which provides multiple levels of access to call management, can be used as a standard menu settings Android, and special menu settings. USSD-It's important to distinguish between these methods, because some only affect the display of information on the phone, while others change the actual settings of your data plan.
In this article, we will discuss all the available ways to disable the function. We will consider the standard HyperOS and MIUI shell tools, as well as universal codes suitable for any operator, whether it is MTS, Beeline, MegaFon or Tele2. The correct configuration will help to avoid unnecessary costs and loss of important calls.
Managing Redirection through the Standard Settings Menu
The easiest and safest way to change incoming calls is to use the phone's built-in menu. In the MIUI shell, the path to these settings may vary slightly depending on the firmware version, but the general logic remains the same. You need to open the Phone app (green handset) and go to the option menu.
Click on three dots or bars in the top right corner of the screen to open the drop-down menu. Select Settings or Calls. Next, the system will prompt you to choose SIM-card if the device has two modules. After selecting an active SIM card, look for the Additional settings section or immediately see the option Redirect calls.
In this section, you will see four main types of redirects:
- 📞 Always: All incoming calls are redirected to another number.
- 📶 If busy: Redirect will work if you drop the call or the conversation is on the second line.
- ⏳ If not answered: the call is translated after several unanswered beeps.
- 🚫 If not available: when the phone is turned off or the network is not available.
To disable the function, click on the active item (for example, "Always") and select "Stop or Turn off. The system will send a request to the operator's network. If the settings were changed successfully, you will receive a notification. Please note that for this method to work, the phone must have an active network connection.
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If the call forwarding option in the settings menu is inactive (gray), it means that your operator is blocking the control of this function through the smartphone menu. USSD-code.
Use of the USSD-code-off
When the smartphone menu does not respond or works incorrectly, help comes to the rescue. USSD-These are special commands that are dialed in the dialing field as a normal phone number, and sent directly to the carrier's server, bypassing the Android software settings or MIUI.
There is a single code standard for managing redirects that most operators around the world use, so to turn off all redirects at the same time, use a universal code. Type ##002# on the keyboard and press the call button. In a few seconds, you will receive a message that you have successfully erased all redirect data.
If you only need to disable certain types of redirects, you can use more detailed commands:
- 🔢 ##21# – Disables Unconditional Redirection (always).
- 📞 ##67# – Disables forwarding if the number is occupied.
- ⏱️ ##61# – Disables forwarding if no response is received.
- 🚫 ##62# – disables forwarding if the subscriber is unavailable.
Once you type in the command, the system message from the operator will appear on the screen, usually containing text like "Voice Redirects Deleted" and this ensures that the setting is changed on the network side, regardless of which model you have Xiaomi Redmi Note or Mi.
☑️ Verification of deactivation of forwarding
Specifics of working with voice mail and operators
Often users confuse forwarding with voicemail. In fact, when the phone is unavailable or busy, the call is technically forwarded to the operator's dedicated server where your message is recorded, so disabling the forwarding "if unanswered" or "if unavailable" actually shuts down voicemail.
Different operators (MTS, Beeline, MegaFon, Tele2, Yota) may have its own nuances, for example, for some providers, disabling through the Xiaomi phone menu may not work due to implementation limitations. RIL-Radio Interface Layer (Source: Radio Interface Layer) USSD-Codes are the only reliable solution.
Below is a table with status verification codes to help you understand if the service is currently active:
| Operator. | Status check | Disconnect all services | Features |
|---|---|---|---|
| MTS | *#21# | ##002# | Can require confirmation via text message |
| Beeline | *#21# | ##002# | Often active by default on new tariffs |
| Megaphone | *#21# | ##002# | The Virtual Secretary service may interfere with |
| Tele2 | *#21# | ##002# | Standard GSM codes are stable |
Note that *#21# does not disable the service, but only shows the current status. This is useful for diagnostics. If you see that the redirect is set to an unknown number, immediately use the disable code.
Problems with two. SIM-maps on Xiaomi
Xiaomi and Poco smartphones are famous for their support for two physical phones SIM-But this creates additional complexity when setting up the redirect. → You'll have to go to the settings of the first and second SIM card separately. MIUI often not.
In the case of USSD-The situation also needs attention, and the team is sent through the SIM-The card that is selected for the default voice calls at the moment, or through the one that is active for data transfer if the choice is not made explicitly, to be sure, it is better to temporarily disable the second SIM card in the settings or physically, and perform the operation for each card separately.
⚠️ Note: If you are disabling a redirect, make sure that the one that is currently active is the one that is. SIM-The card you want to change, sending the ##002# code through the wrong slot can cause the service to remain active on the second card.
In addition, in some versions of Android based MIUI A bug occurs when, after rebooting the phone, the redirect settings for the second SIM-If you notice that calls start going to voice mail again after you turn off your phone, check your settings again.
Why are the settings of the second SIM card confused?
Third-party applications and their impact
Users often install third-party calling apps such as Google Phone, Truecaller or various "number identifiers" that may have their own incoming call handling settings that conflict with Xiaomi's system settings.
For example, a call recording app or spam blocker can force a call to reset or redirect it, mimicking line employment. If standard methods for disabling redirects don't help, check the installed apps. Go to Settings → Apps → All apps and find suspicious utilities.
Special attention should be paid to access rights. Go to Settings → Applications → Permissions → Phone. Make sure that only the Phone system application and your messengers have access to calls. Third-party programs should not be allowed to manage calls without your direct need.
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Third-party number-defining applications are a common cause of phantom redirects. Turn them off temporarily for verification.
What to do if the redirect is not turned off
Sometimes it happens that neither the menu settings nor USSD-You type a command, the phone writes "connection error" or "uncompleted," and the calls keep being redirected, which may indicate a deeper problem with the operator's profile or network equipment.
First of all, try resetting your network settings. This won't delete your personal photos or contacts, but will return all network settings (Wi-Fi, Bluetooth, mobile) to factory values. → Connection and sharing → Reset Wi-Fi, mobile networks and Bluetooth.
If that didn't work, the problem could be on the operator side, and you might have a paid "Secretary" or "Redirect" service connected to your personal account, which you can't undo with phone codes, and the only way out is to call your operator's technical support.
⚠️ Note: Before contacting the operator, be sure to check whether you have activated the service "Honk instead of honks" or similar services. They often use forwarding mechanisms and may block manual control of this function.
It’s also worth checking if the redirect is set at the level of the phone itself via hidden engineering menus, although on modern versions. MIUI They're limited in access. In rare cases, replacements help. SIM-cards for new in the operator’s cabin, as old chips may not properly process control signals of the network.