How to disable call forwarding on Xiaomi phones: all ways

Call forwarding on Xiaomi smartphones is a useful feature that automatically redirects incoming calls to another number. However, sometimes it is activated accidentally (for example, after an update). MIUI or attuned SIM-maps) and starts to create problems: missed important calls, unexpected costs of communication or inability to take a call directly, POCO Xiaomi and other Xiaomi products, including hidden settings and solutions for cases where the standard method does not work.

Feature of Xiaomi phones – modified shell MIUI, It can hide some of the communication parameters depending on the firmware version or regional build, and we took these nuances into account and prepared instructions for different scenarios, from basic disconnection through the menu to manual reset. USSD-You will also learn how to check if the redirect is active on your device and what to do if the settings are gray (inactive).

What is Call Redirection and Why Does It Turn on Itself

Redirection (or call forwarding) is a mobile communication feature that automatically redirects incoming calls to another number, and on Xiaomi smartphones, it can be activated for several reasons:

• 📱 Update MIUI: After installing the new firmware version, some settings are reset or changed by default.
• 🔄 Failure SIM-card: if the card temporarily loses communication with the network, the operator can force forwarding to voice mail.
• 🛠️ Manual setting: the user could accidentally activate the function through USSD-code (e.g. 21) or in the call menu.
• 📡 Network problems: In low-cost areas, operators sometimes automatically redirect calls to alternate numbers.

The main danger of uncontrolled forwarding is the loss of important calls and additional costs. For example, if the call is redirected to a pay number or an international tariff, you may not even notice how funds are being debited from the account, and some scammers use forwarding to intercept SMS (for example, with a confirmation code from the bank).

⚠️ Warning: If you haven't set up a redirect yourself, but it's active, check your phone for viruses or contact the operator. SIM-Swapping (fraudulent duplication of your card).

How to check if redirects are enabled on Xiaomi

Before you turn off the function, make sure it's actually active. There are three ways to check:

1. Through the phone menu: Open the phone app → press three points (⋮) top-right → Select Call Settings → Additional settings → Call forwarding: If a number is listed next to any type of forwarding (e.g., “Always”), the function is active.
2. USSD-code: Enter *#62# and press the call button. In a few seconds it will come SMS information about the current redirect settings (if enabled, the redirect number will be indicated in the message).
3. Test call: Ask a friend to call you from another phone, and if the call doesn't reach your Xiaomi, but the other device is beeping, it's likely to be redirected.

If the redirect is active, but it cannot be turned off in the phone menu (buttons are inactive), the reason may be:

• 🔒 Blocking by the operator (e.g. corporate tariffs with forced redirection).
• 📵 Problems with SIM-Card (damage or incompatibility with the network) 4G/5G).
• 🤖 Viral software that changes communication settings.

Method 1: Disabling redirects through MIUI settings

The easiest method is to use the standard MIUI menu, which is suitable for most Xiaomi, Redmi and POCO models on MIUI 12-15 firmware:

Open the phone app»|Press three points (⋮) top-right|Select "Call Settings»|Go to “Additional settings»|Click on "Call forwarding»|Turn off all active options (click on each type and select "Disable»)-->

If your phone doesn’t have Call Redirection in the additional settings, try an alternative path:

1. Open the Settings. → SIM-maps and mobile networks.
2. Choose yours. SIM-card (if there are several).
3. Click Call forwarding (or Additional settings → forwarding).
4. Turn off all active rules.

On some models (such as the Xiaomi 12T or POCO F5), the menu may look different due to customization of the shell for a specific region. If you do not find the right item, try changing the system language to English (Settings → Additional settings → Language & input) - sometimes this reveals hidden options.

⚠️ Attention: after disabling redirects through the menu MIUI In some cases, the changes only apply after the reboot, especially if you have previously used them. USSD-code.

Method 2: Disconnection USSD-codes (if the menu is not working)

If the redirection settings in MIUI Inactive (gray) or absent, you can manually disable the function USSD-These codes are universal and work on all smartphones, including Xiaomi. Enter them in a standard dialer:

After entering each code, press the call button. In a few seconds, a notification of a successful shutdown (or an error if the function has already been deactivated) should arrive.

• 🔄 Try to enter it again – sometimes the network does not have time to process the request.
• 📶 Make sure you have network coverage (the link icon is displayed on the screen).
• 💳 Check if it's blocked. SIM-card (for example, due to non-payment).

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If, after input, USSD-When the code comes in, try adding an error before the code or + (for example, +##002# Some operators require this format.

Method 3: Reset your network settings (if nothing helps)

If the redirect is not disabled either through the menu or through the USSD-If you have codes, you might have a mobile network settings malfunction, and if you do, you might want to reset your network settings. APN.

Instructions for MIUI 14/15:

1. Open the Settings. → SIM-maps and mobile networks.
2. Choose yours. SIM-map.
3. Click Network Reset (or Additional Settings → Network Reset).
4. Confirm the action by entering PIN-code.

Once reset, the phone will automatically restart. Check the redirect with the code *#62# - it should be disabled. If the problem persists, the cause may be:

• 📌 Operator firmware: some SIM-Cards (e.g. corporate) have forced forwarding that cannot be turned off at the phone level.
• 🛡️ Virus software: Check your phone with antivirus (e.g. Mi Security or Dr.Web).
• 🔧 Hardware failure: if SIM-The card is damaged and may send incorrect commands to the operator.

⚠️ Warning: Network Settings Reset Removes All Saved Wi-Fi Access Points, Passwords, and Settings APN. Pre-record or take pictures of important data, such as Internet parameters from the operator.

Method 4: Checking for viruses and malware

In rare cases, redirects are enabled because of virus applications that gain call management rights, such programs can masquerade as system utilities (such as Battery Optimizer) or games, to check the phone:

1. Start scanning: Open the Mi Security app (or install Malwarebytes from Google Play) and perform a full system check.
2. View application rights: Go to Settings → Apps → Permissions → Calls and check which programs have access to call management. Delete suspicious ones.
3. Remove newly installed apps: If a redirect appears after installing a new program, uninstall it and restart the phone.

Pay special attention to the applications with the following permissions:

• 📞 Reading and managing calls (e.g, READ_CALL_LOG, CALL_PHONE).
• 📡 Changes in network settings (CHANGE_NETWORK_STATE).
• 🔄 Sending. SMS (SEND_SMS) — Some viruses activate redirection through USSD-team SMS.

If you find a suspicious app but can’t uninstall it (the Remove button is inactive), it could be a sign:

• 🔒 System virus – you will need to reset the phone to factory settings.
• 📦 Malignant. APK, manually installed (not from Google Play).
• 🤖 Root access that the attacker received (check for superuser rights in Settings) → The phone. → Version. MIUI, click several times on the line with the build number).

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If the antivirus does not find threats, but the redirect is enabled without your knowledge, be sure to contact the operator. SIM-map and redirect calls/SMS on his own.

Frequent Mistakes and How to Avoid Them

When you turn off redirects to Xiaomi, users often face typical problems, and here are the most common mistakes and solutions:

Another common mistake is ignoring reboots after changes, and many MIUI settings only apply after a reboot, especially if they are connected to a communication module, and always restart your phone after you turn off the redirect.

If you use two of them SIM-Check the redirect settings for each card separately, and sometimes the function is activated only on one card and the user overlooks it.

FAQ: Answers to Frequent Questions