When an incoming call is suddenly redirected to another number or sent directly to voicemail, it often takes the smartphone owner by surprise. Users of Xiaomi, Redmi and POCO devices can face this due to accidental activation of the feature, a failure in the service provider or the actions of third-party applications. Understanding how to manage this process is a basic skill for any owner of an Android smartphone.
Disabling redirects is not just a return to standard call mode, but also a way to protect against unnecessary waste, since redirected calls can be charged by the operator as outgoing. The MIUI operating system or the new HyperOS has several levels of control of this feature, from the standard settings menu to hidden engineering codes.
In this article, we will discuss in detail all available methods of deactivating call redirects. You will learn how to check the current status of the service, how to use universal methods of deactivation. USSD-What to do if standard methods don't work, and it's relevant to all current models, including the Mi Note series, the Redmi Note series and the flagship lineup.
Diagnostics of the current redirect status
Before you start taking action to disable features, you need to determine exactly what types of redirects are currently active on your device. Android allows you to redirect calls in various scenarios: when a line is occupied, when a subscriber does not respond, when the phone is turned off or unavailable on the network.
To get accurate information about the status of the service, you can use a special service code. Open the Phone application and dial *#21#, then press the call button. The information window from the operator will instantly appear on the screen, where it will indicate whether the unconditional forwarding is active and what number it is configured.
If the window displays a phone number other than yours, or a message that the service is active, then the redirect is working.In some cases, the operator may report that the service is not activated, but the calls still do not pass - this may indicate network-side problems or activation of conditional redirects (for example, only when busy).
There is also a code *#61# that shows forwarding settings in case you don't pick up, which is especially useful if callers complain that they hear a beep but the call is reset ahead of time or goes to the answering machine.
- 📞 *#21# checks for unconditional redirection of all calls.
- ⏳ *#61# shows settings for the case "does not respond».
- 🚫 *#67# provides information about the forwarding status when the line is occupied.
- 📴 *#62# shows where the call goes if the phone is off or out of range.
Disconnecting through the standard Android settings menu
The easiest and safest way to manage calls is to use the built-in operating system interface. In Xiaomi smartphones, the path to these settings may vary slightly depending on the version of the MIUI shell, but the overall logic remains the same.
☑️ Action algorithm on the menu
To start, open the standard Phone app and look for the menu icon, usually represented by three dots or stripes in the upper right corner. Click on it, select Settings. In the list that opens, you need to find a section that can be called Redirect, Call Settings, or Call Accounts if you have Google Phone installed.
After entering the menu, the system can choose SIM-If you have two numbers on the card, select the slot you want, and then you'll see a list of redirect types: "Always," "If it's busy," "If it doesn't respond," "If it's not available." Click the active box where the phone number is.
The window that opens will have a "Disable" or "Disable" button, and if you click on it, you will send a request to the operator's network, which can take a few seconds, and then a notification of successful shutdown will appear, and it is important to wait for confirmation before closing the window.
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If the “Disable” button is inactive or hidden, try pressing Voicemail first and clearing the number, then go back.
Sometimes the interface may require confirmation of action through a pop-up, in which case just agree to the change in parameters. If the system reports a network error, make sure that you have a stable cellular signal, since the change in these settings occurs in real time through the operator's network.
Use of the USSD-quick-reset
Method of use USSD-The most versatile and often the only working solution when the graphical interface of the smartphone fails or is not working correctly. These codes are sent directly to the server of the operator, bypassing many software layers of the phone.
To completely disable all types of voice redirects, a single master code is used. You need to type the following sequence in the dialer code: ##002#. After you set the characters, you do not need to make the call, the command is sent automatically.
##002#This command is critical to solving the problem quickly, as it forcibly erases all voice call redirection settings set on the network side. ##002# is a universal GSM standard and works for the vast majority of telecom operators around the world, including MTS, Beeline, Megaphone and Tele2.
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The ##002# code is the fastest way to reset all redirect settings at once without digging into the phone's menu.
Once you send a command, the operator will tell you that the redirect has been successfully disabled, and if you want to turn off the redirect only for specific cases, you can use more specific codes such as #61# (unable if you don't respond) or #67# (unable when you do a class), but ##002# is preferable for a complete cleanup.
- 🚀 #002# Resets All Types of Voice Call Redirections.
- 📉 The #61# command only cancels a redirect if it does not respond».
- 📞 Command #67# cancels redirect when line is occupied.
- 🔌 #62# command cancels redirects when phone is unavailable.
Management through the application of the operator
Modern mobile operators provide users with advanced control tools through their own mobile applications or personal accounts on the site, which is convenient because it allows you to visually see which services are connected and manage them without memorizing codes.
Go to your carrier’s app (e.g., “My MTS”, “MegaFon”, “My Beeline”) and log in. The Services or Tariff and Services section often has a Calls or Additional Options category, and there may be a “Redirect” or “Call Redirect” item.
| Operator. | Section in the annex | Name of service | Action. |
|---|---|---|---|
| MTS | Services -> Calls | Redirection | Turn it off. |
| Megaphone | Services -> Basic | Redirection | Shut down. |
| Beeline | Services -> Call settings | Redirection | Deactivate |
| Tele2 | Services -> Communicator | Redirection | Shut down. |
The application interface is constantly updated, so partition names can vary. If you do not find the right item, search the inside of the application by the word “redirect”.
The advantage of this method is that the changes are guaranteed, as the setup takes place directly in the subscriber profile on the operator’s servers, and the application often shows whether the service is paid or free, which helps to avoid unexpected costs.
Why can’t the operator’s application have a shutdown button?
Specifics of work in the shells MIUI and HyperOS
Xiaomi smartphones have their own software features that can affect telephony performance. MIUI shells and the new HyperOS sometimes use their own dialers instead of the standard Google Phone, especially in Chinese firmware versions or older models.
In some regions and on certain models, call settings may be hidden in a deep menu. If you don't find the right options in the standard Phone menu, try going to the general system settings: → Annexes → Application settings → Phone (or "Calls"). However, this path leads to application specifications rather than network settings.
It should be noted that on two-symbol devices, the settings are applied separately for each SIM-If you've disabled forwarding on one card, it won't affect the other card.
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On HyperOS devices, the call settings interface has become more minimalist. If you don't see "Redirect," click three dots in the corner of the call settings screen to reveal the full menu.
There is also a possibility of conflict with the Antispam or Blacklist feature built into MIUI. Although they are not redirects in the classical sense, they can block calls. Check the security and lock settings to make sure the call is not intercepted by system filters.
Problem Solving and Frequent Errors
Even following the instructions, users may encounter situations where redirects are not disabled or temporarily disabled and then switched on again, which may be caused by a number of technical factors that require special attention.
One common problem is that the network is not signaled when you send a command, so if you didn't have a stable connection to the tower when you typed ##002# or pressed a button on the menu, the request simply won't reach the operator's server, so you have to go out to the open space or reboot the device to re-register the network.
⚠️ Attention: If the call doesn't come after the redirect is turned off, the problem may not be with the phone settings, but with the operator's Voicemail service. Try disabling the voicemail service itself through the operator's app.
Another reason could be activation of the function through third-party apps, such as messengers (Viber, WhatsApp, Telegram) with call function, or call recording apps that have their own inbox processing rules. Check the permissions for such applications in the Settings → Apps → Rights section.
- 🔄 Restart your phone after all the settings changes to reset the cache of network modules.
- 📡 Make sure there are funds on the balance sheet as some operators require a minimum balance to change services.
- 📱 Check if it's installed. SIM-card to an old phone where an active redirect could have remained.
⚠️ Note: On two-symbol Xiaomi phones when switching mode SIM-maps (e.g. with 4G on 3G For the second card, redirect settings may be lost.