How to disable redirects to Xiaomi: the complete guide

The situation when an incoming call on your Xiaomi or Redmi smartphone silently goes to the answering machine or immediately resets is familiar to many, often the reason for this is an activated call redirection feature that the user may have forgotten about or that turned on automatically after the change. SIM-This can be a serious inconvenience, especially if you're waiting for an important call from colleagues or loved ones. MIUI, management of these parameters is implemented quite deeply, and finding the right toggles from the first time is not easy.

Disabling this option is necessary not only to restore normal call operation, but also to save money, as some carrier plans may charge for forwarded calls. In this article, we will discuss in detail all available ways to deactivate the function: From the standard phone interface to use USSD-You'll learn how to manage your call routing and you'll be able to quickly take back control of your incoming communications.

Standard Call Settings in MIUI

The easiest and safest way to manage call routing is in the standard caller interface. On Xiaomi smartphones with MIUI or HyperOS shells, the path to these settings is usually standardized. You need to open the Phone app (green handset) and click on three dots in the upper right corner of the screen. In the dropdown menu, select Settings, and then find the section "Accounts for incoming calls" or simply "Redirection".

In this menu, you'll see a list of all possible redirection scenarios: when you're busy, when you're not responding, when your phone is off or unavailable, and unconditional redirection. By clicking on each item, the system sends a request to the operator's network and shows the current status. If the function is active, you'll see the number that the calls are going to go to. To turn off, just click on the "Disable" button or select the "Vo" option instead of the number.

⚠️ Warning: When you turn off the forwarding from the phone menu, a countdown timer may appear on the screen. Do not interrupt this process until you have a successful operation message, otherwise the settings may not apply.

The interface may vary slightly depending on the firmware version and the device’s regional binding. For example, the global versions of the Redmi Note may have a shorter path than the Chinese versions of the Mi. If you can’t find the right item, search the phone’s settings by typing in the “redirect” request.

Use of the USSD-commands

If the GUI for some reason does not work or the settings are not saved, the most reliable method is to use the GUI. USSD-These are special codes that are sent directly to the server of the mobile operator, bypassing the software settings of the smartphone. To enter a command, open the dialer and enter the corresponding combination of characters, then press the call button.

There's a universal code to completely cancel all kinds of voice redirects, and it's the fastest way to get your communications setup in order, and there's codes to check your current status, so you can see what's activated on your network.

• 📞 ##002# – universal command to disable all types of voice and data forwarding (works for most operators).
• 📞 #21# – Checking the status of unconditional forwarding (for all calls).
• 📞 #62# – Check for forwarding if the phone is unavailable or off.
• 📞 #67# - Checking for forwarding if the line is occupied.

Once you enter ##002#, you should receive a pop-up message from the operator that the redirect has been successfully deleted, and if you enter the codes, you have a connection error or a message about the wrong code, then your operator is using non-standard protocols or the command is blocked, in which case you should contact the technical support of your cellular provider.

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Save the ##002# code in your notes or add it to the quick dial to quickly restore normal phone operation in case of communication problems.

Engineering menu and hidden Android settings

For advanced users who have not found a solution in the standard menu, there is access to hidden Android settings through the engineering menu. On Xiaomi devices, this mode is often logged in via code set ##4636#. However, it is worth considering that on new versions of MIUI, access to this menu can be limited or changed by the manufacturer for security reasons.

Once in the Testing menu, select the “Phone Information” option, which displays detailed technical statistics and additional settings of the radio module. In some firmware versions, there is a “Turn off radio” button or the ability to reset the preferred network type, which can indirectly affect the redirect operation if the problem is caused by a software modem failure.

⚠️ Warning: Be extremely careful in the engineering menu. Changing unknown parameters, such as frequencies or antenna modes, can lead to complete signal loss or unstable operation of the device.

If the ##4636### code doesn't work, you can try alternatives that are sometimes active on old firmware: ##3646633## (MediaTek) or ##8255## (GTalk). USSD-codes described in the previous section.

Management through the operator's application

Modern mobile operators (the Big Four and virtual operators) provide users with the ability to manage services directly through their own applications or personal accounts on the site. This is often more convenient than entering codes, since the interface is visualized and clear. You will need to download and log in to your operator’s official application (for example, “My MTS”, “My Beeline”, “My Megaphone”, “My Tele2”).

Inside the app, you need to find the section that is responsible for communication services, often called Services, Tariff and Options, or Call Settings. There's a "Redirect" block. In this section, you'll see active redirects and you can turn them off at the touch of a button. The advantage of this method is that changes are applied instantly on the network side, and you don't have to worry about settings on the Xiaomi smartphone itself.

In addition, carrier applications often have a history of connected services, which is useful if the redirect was activated accidentally as a result of an advertising SMS or a call from the operator, you can not only disable the feature, but also understand how it appeared on your number and prevent re-activation.

• 📱 Go to the "Services" section in the operator's application.
• 📱 Find the category “Calls” or “Additional Services».
• 📱 Click on the switch opposite the “Redirect” item to deactivate it.
• 📱 Wait for the confirmer. SMS-notification of change of status of service.

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Managing services through the operator’s application is the most reliable way, since the settings are applied on the network side and do not depend on resetting the phone settings.

Third-party applications for call management

There are many apps in the Google Play Market that take over the call management function, providing a more flexible interface than the standard Android “calling” one. Programs like Call Forwarding or Truecaller can display redirect status more clearly or offer automatic scripts, but it’s worth remembering that these apps only send the same redirects. USSD-commands or use system systems API Android.

Third-party software is justified if the standard Phone app on your Redmi is unstable or has been removed/replaced. Before installing any application, carefully read reviews and permissions requested. Do not give access to contacts and call history to unverified developers, as this is a matter of your personal safety.

Some applications allow you to create complex scenarios, like redirecting calls to another number only at certain times of the day or only from specific contacts. If you want this kind of functionality, rather than just turning it off, installing specialized software would be a great solution.

Possible problems and solutions

Even after all of the above actions are performed, the redirect can remain active, often when the settings are jammed on the operator side, or SIM-The card is not working properly. First of all, try rebooting your smartphone. If that doesn't work, retrieve it. SIM-If you're not doing it, wipe your contacts and paste it into another phone to try and turn off the redirect there.

Another common problem is application conflict: On Xiaomi smartphones with powerful power saving system MIUI Optimizer can “kill” background telephony processes, which causes the redirect status to not be updated. Try to remove power restrictions for the Phone app and Google Play Services.

In rare cases, the problem is damage to the network profile. Network reset (not a full phone reset!) can help. Go to Settings → Connection and Sharing → Reset Wi-Fi, mobile networks and Bluetooth. Note that this action will remove saved passwords from Wi-Fi, but return network settings to factory values, which often solves the problem of “stuck” services.