How to disable call forwarding on Xiaomi Redmi 9: all ways

Automatic forwarding of calls to Xiaomi Redmi 9 can be a real headache: calls go to another number without your knowledge, important messages disappear, and the operator writes off money for unnecessary services. SIM-In this article, we will discuss all working ways to disable redirection, from standard Android settings to hidden commands of the engineering menu.

It is important to understand that there are two types of forwarding: conditional (works when busy / unavailable) and unconditional (all calls are always redirected). On Redmi 9, both options are turned off differently, and we will consider both scenarios. If you encounter calls going to voicemail or another number, do not panic: in 90% of cases, the problem can be solved in 5 minutes without going to the service center.

1. Check active redirects through the standard menu

The first thing to do is check if redirect is enabled in the phone's settings. On Redmi 9 with MIUI shell, the path to the menu may vary slightly depending on the firmware version, but the general logic is maintained. Open the Phone app, then click on the three dots in the upper right corner and select Settings.

In the Calls section, find Call Redirect (sometimes hidden under Additional Settings) and you will see all the active redirect rules. If there is a number next to any type (e.g. Always Redirect or No Response) then the redirect is enabled. To turn it off, just select the appropriate option and click Disable.

• 📱 Voice mail: often operators (MTS, Beeline, MegaFon) activate redirects to their service by default. +79991234567 or short code type *123#.
• 🔄 Unconditional forwarding: If you have a number listed here, all incoming calls go to it automatically, even if the phone is on and near you.
• ⏱️ Employment/unavailability: These rules only work in specific situations (e.g. if you are speaking on a different number).

⚠️ Note: If all items in the forwarding menu are inactive (grey), but the calls are still redirected, the problem may be on the operator's side, in which case only a support call asking to disable the forwarding service or Call Forwarding will help".

2. Disabling forwarding through USSD-team

If the standard menu does not show the active rules or does not allow them to be disabled, you can use the USSD-It's a universal way that works on any phone, including the Redmi 9. The key is to know the right combinations for your carrier.

Open the Phone app and enter the following commands (without quotes):

After entering each command, press the call button. In a few seconds, you will receive a notification from the operator about successful deactivation. If instead an error message arrives, then this type of redirect has not been activated.

Sometimes operators use non-standard codes to manage redirects. For example, MegaFon may need to enter *133*0# to disable all rules. If universal commands do not work, check the current codes on your operator's official website or call support on 0500 (for MTS), 0611 (for Beeline) or 050505 (for MegaFon).

3. Network reset (if the redirect is not disabled)

If not the standard menu, or USSD-The problem may be that the mobile network settings are failing, and resetting the network settings will help. Please note that after this procedure, you will have to re-enter your Wi-Fi passwords and set up your mobile Internet connection (APN).

To reset your network settings to Redmi 9, follow the following steps:

Open the Settings. → SIM-maps and mobile networks

Choose yours. SIM-card (if there are several)

Click Reset Mobile Network Settings

Confirm the action by entering PIN-code SIM-cards (if required)

Restart the phone after completion-->

After the reboot, check if the redirect is still there. If so, try turning it off again through the redirect. USSD-In most cases, network resets remove the "stacky" settings that cannot be deactivated by standard methods.

⚠️ Note: If after resetting the network lost mobile Internet, check the settings APN. To do this, go to the Settings. → SIM-maps and mobile networks → Access points (APN) You can download the settings automatically or manually if necessary (options are available on the operator's website).

Checking through the engineering menu (for experienced users)

If all the previous methods didn't work, the last option is the engineering menu, which is a hidden settings section where you can manage low-level settings on the phone, including redirects, and be careful, if you do something wrong, you can crash the network.

To open the engineering menu on Redmi 9, follow the following steps:

1. Open the Phone app.
2. Enter the combination ##4636## (as a normal number).
3. In the menu that appears, select Phone Information.
4. Scroll down to the Call Forwarding block.

Here you will see the current redirect status for each type (always busy, etc.) If a particular item is active (Enabled status), click on it and select Disable.

If the engineering menu shows that the forwarding is off, but the calls are still being redirected, the problem is on the operator's side, in which case you just have to call for support or visit the company's office to manually disconnect the service.

5. Virus and malware check

Rarely, however, it happens that forwarding calls activates a malicious application. For example, some Trojans can secretly redirect calls to paid numbers or services of fraudsters. If you notice that the forwarding turns on itself after installing a new software, it is worth checking the phone for viruses.

Use reliable antiviruses such as:

• 🛡️ Kaspersky Mobile Antivirus (there is a free version with basic features).
• 🔍 Dr.Web Light (well-detected malicious) APK-file).
• 📱 Malwarebytes (specializes in spyware).

After installing the antivirus:

1. Update your antivirus databases (this is critical to detect new threats).
2. Start a full scan (not fast!).
3. Remove all threats and reboot your phone.
4. Check the list of installed applications in Settings → Applications for suspicious programs (especially those with administrator rights or access to calls).

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If the antivirus has found a threat but can’t remove it, try Safe Mode (press the power button and select the appropriate option). In this mode, third-party applications do not start, and you can manually remove the virus.

If malware has been detected and removed but the forwarding remains, reset your phone to factory settings. Go to Settings → About Phone → Settings Reset and select Delete All Data. Remember to back up important files before resetting!

6. Contacting the operator: when nothing helps

If you've tried all of these, but the redirect is still active, the problem is definitely on the mobile operator side, and then you just have to contact support and request that you turn the service off manually, and here's how to do it as quickly as possible:

• 📞 Call in support: dial a short number of your operator: MTS: 0890 (free) Beeline: 0611 Megaphone: 0500 Tele2: 611
• 💬 In-app chat: if you do not want to call, use the official operator's application (for example, My MTS or MegaFon.Personal Account.
• 🏢 Sales office: If the operator refuses to help by phone, visit the nearest salon with your passport.

When you call for support, make the problem clear.

1. You have tried to disable the redirect through your phone settings and USSD-team.
2. The service is not disabled and calls are still redirected to the number [specify number, if known].
3. You require that all types of call forwarding be completely disabled on your number.

⚠️ Warning: Some operators may say that the redirect is disabled, but it is actually still active. After a support conversation, be sure to check the status via the *#21# command (showns the current redirect settings). If the answer is numbered, the service is not disabled and you need to call again.

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If the operator refuses to disable the redirect, demand a written refusal or complain to Roskomnadzor via their official website.

FAQ: Frequent questions about redirects to Xiaomi Redmi 9