How to completely disable the answering machine on the Xiaomi phone: 5 proven ways

The answering machine on Xiaomi smartphones is often a source of inconvenience: it is activated randomly, takes up space in memory or broadcasts standard messages instead of personalized. Unlike the iPhone, where voice mail management is centralized, on Xiaomi Android devices (including Redmi Note 12, POCO X5, Mi 11 and others), settings are scattered across different menus – and sometimes even depend on the MIUI firmware or carrier.

In this article, we will analyze all possible ways to disable the answering machine - from standard settings. MIUI 14 to hidden commands for tech-savvy users, you will learn how to remove both embedded voicemail and service from MTS, Beeline or MegaFon, and what to do if the switch button is not available. SIM-maps - here the algorithm is different from single-symbol devices.

1. Disable the answering machine through the phone settings (MIUI 12/13/14)

The most obvious way is to use the built-in MIUI tools. However, the layout of options can vary depending on the shell version and smartphone model, starting with a universal path for most Xiaomi devices from 2020 to 2026.

Open the Phone app (Trainer icon) and follow the following steps:

• 📱 Slap the icon «⋮» (three points) in upper right corner.
• 🔧 Select the Settings item → Voicemail (or Autoresponder in older versions).
• 🔘 Translate the slider Enable voice mail in the position "Off.».
• 🗑️ Clear the voice cache (Delete Everything option) if you want to reset your settings completely.

On some firmware (e.g. MIUI 13 for the Redmi Note 10 Pro), the path may look different:

Settings → Applications → Application Management → Phone → Permissions → Voicemail

If you don’t have Voicemail on your menu, it means one of two things:

1. The answering machine is disabled by default (check through the USSD-command - see section 3).
2. Your carrier blocks the change of settings at the level SIM-maps (decision - in section 4).

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If the answering machine continues to work after the shutdown, restart the phone. In 15% of cases, the changes are applied only after the reboot (data from Xiaomi Service Russia, 2023).

2. Disconnection through the application “Phone” (Google Phone)

Some Xiaomi models (especially those from the POCO and Black Shark lines) use the standard Google Phone app instead of the branded one.

Steps for Google Phone:

• 📞 Open the phone application.
• 🔧 Press three points. → Settings → Voice mail.
• 📵 Select Disable in the Autoresponder section.
• 🔄 When a request appears, confirm the action (it may be necessary to enter the request). PIN-code SIM-map).

Google Phone does not have a separate option for each phone. SIM-If you have a dual SIM (for example, Xiaomi 13 Pro), you will have to turn off the answering machine for each card separately through the phone. USSD-Teams (see next section).

3. USSD-commands to disable the operator's answering machine

If the phone's settings don't have a deactivation option, it's likely that the answering machine is activated at the carrier level. USSD-code – a short command that you need to enter in the phone application as a normal number.

Choose your operator and use the appropriate command:

Once you have entered the command, you will receive an SMS confirming the shutdown, and if the response has not come within 5 minutes, try again or contact the operator.

4. reset network settings (if the answering machine does not turn off)

In rare cases, the machine response settings get stuck because of a failure in the communication module, and this is what happens: you turn off the service, but after a few hours it is activated again, the solution is resetting the network parameters.

Instructions:

1. Go to Settings. → SIM-maps and mobile networks.
2. Select Network Settings Reset (or Wi-Fi, Mobile Network, and Bluetooth Reset in MIUI 14).
3. Confirm the action. The phone will reboot.
4. After activation, check the status of the answering machine through USSD-team (section 3).

⚠️ Warning: Network reset will delete all saved Wi-Fi passwords, coupled Bluetooth devices and settings APN. Pre-save important data (for example, a screenshot of mobile Internet settings).

If the problem persists, try to remove and re-paste SIM-card - sometimes it resets the operator's cache. For models with a hybrid slot (for example, Redmi). 9A) Use a paper clip to remove the tray.

5. Disconnection through the engineering menu (for advanced users)

This method is suitable if standard methods have failed and the answering machine is interfering (e.g. blocking incoming calls).The engineering menu allows you to manage low-level parameters of the communication module, but requires caution.

Steps to enter the engineering menu:

1. Open the Phone app.
2. Enter the code ##4636## MIUI You may need #86583##).
3. Go to the Phone Information (or Phone Information) tab.
4. Scroll down to the Voice Mail section.
5. In the VM Number field, delete the voicemail number (usually a short operator code, for example, +79161234567).
6. Press Turn Off VM or Disable.

⚠️ Warning: Do not change other options in the engineering menu unless you understand their purpose. Incorrect settings can lead to network loss or call problems. LTE Band without knowing your operator’s frequencies will make your smartphone unsuitable for calls.

For models with a Qualcomm processor (most Xiaomi and POCO), you can use an alternative code:

##7678##

It opens the SIM Toolkit menu, where additional voicemail management options are sometimes hidden.

6.Dual SIM Problems: How to Turn Off the Answering Machine on the Second Card

Smartphone owners with two SIM-cards (for example, Xiaomi) 12T Pro or Redmi Note 11 Pro+) And often, you're faced with the fact that the answering machine is only disabled for the main card. MIUI, where the communication settings are tied to the slot SIM, not an annex.

Decision:

• 📲 Go to Settings. → SIM-maps and mobile networks.
• 🔄 Choose the second. SIM-map, SIM 2).
• 📞 Press Voicemail. → Shut down.
• 🔄 If there is no option, use it. USSD-command for the second number (see section 3), having previously selected the desired SIM call-menu.

Some firmware (e.g. MIUI 12.5 for Mi 10T) may require a phone to restart after changing the settings of the second SIM. Also check if Call Redirect is activated – it can automatically redirect calls to voicemail:

*#21#

If after typing this code you see a voicemail number, enter:

##002#

That'll cancel all redirects.

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On Xiaomi smartphones with two SIM-The answering card is controlled separately for each slot, changes for one card do not apply to the second!

Frequent mistakes and their solutions

Even after the correct shutdown, the answering machine can continue to work, so let's look at typical scenarios and how to fix them.

If none of these methods worked, check if the phone has an operator app (such as My Beeline or MegaFon Services) that can override system settings. Delete or disable them in Settings → Apps.

FAQ: Answers to Frequent Questions