How to remove the MTS answering machine on the Xiaomi phone: all working methods

MTS’s answering machine can be useful if you miss important calls often, but it gets in the way of many Xiaomi users (including the Redmi Note 12, POCO X5 or Mi 11 models) – for example, when subscribers leave voice messages instead of SMS, or when the service is activated accidentally. In this article, we will discuss how to completely disable the MTS autoresponder on Xiaomi smartphones, including hidden settings and alternative methods.

The problem is that MTS automatically connects the answering machine to certain rates (for example, Tariff or Ultra), and there is no direct option in the MIUI interface to deactivate it. We have tested all current methods on the firmware MIUI 14 and HyperOS, so the instructions will be suitable even for new models in 2026. If you encounter the fact that calls are forwarded to voicemail without your consent, read on.

Why does the MTS answering machine activate itself?

There are several reasons why the service may turn on without your knowledge:

• 📱 Automatic activation when changing the tariff: Some MTS packages (for example, "All for 500" or "My Talk") include the default answering machine.
• 🔄 Update the firmware after installing the new version MIUI or HyperOS network settings may reset.
• 📞 Voicemail roaming, sometimes forced to connect it when traveling abroad to save money.
• 🤖 Error in redirect settings: If you previously set up conditional redirects (for example, to another number), the system could redirect calls to the answering machine.

It's important to understand that MTS and voicemail are different services, but they often work together, one is responsible for recording messages, the other is responsible for storing them, and you have to turn them off, otherwise the calls will still go to the record.

Method 1: Disconnection through USSD-Teams (the fastest method)

If you need to remove the answering machine immediately, use it. USSD-This works on all Xiaomi models, regardless of the firmware version. You don't need to access the Internet or install apps.

Open the standard Phone app on your Xiaomi and type the following commands:

1. *111*44# - Verification of Voicemail status, if it's active, you'll see a message about it.
2. *111*44*0# - Disable voicemail. After you enter, press the call button.
3. ##002# - Reset all forwarding (including answering machine) and is universal for all operators.

Once you have completed these commands, restart your phone. If the answering machine is still working, check your forwarding settings manually (for more on this in the next section).

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If, after input, USSD-When the error "Service is not available", try adding before the code +7 (for example, *111*44*0*+79XXXXXXXXX#). This helps with roaming or network identification issues.

Method 2: Redirecting settings in MIUI/HyperOS

Sometimes the answering machine keeps working because of incorrect forwarding settings in the smartphone itself, which on Xiaomi are hidden deep in the menu, but can be changed without asking for support.

Follow the instructions:

1. Open the phone application (pipe icon).
2. Click on the three dots in the top right corner and select Settings.
3. Go to Calls → Additional settings → Call forwarding.
4. Check all types of redirects: 📞 Always - must be off. 🔍 If you are busy, turn off or redirect to another number. ⏰ If there is no answer, the most common reason for activating an answering machine is. 🚫 If not available, check if the number is there. +74957770611 (this is MTS voicemail).

Shut down.

If the redirect settings are +74957770611 or +74959747777, this means that the calls are redirected to the MTS server.

Method 3: Through the application "My MTS"

The official application “My MTS” allows you to manage services without USSD-This method is convenient if you do not want to memorize codes or are afraid of making mistakes, but note that in some regions (for example, in Crimea or Sevastopol), the functionality of the application may differ.

Step-by-step:

1. Download My MTS from Google Play (or update it if it’s already installed).
2. Sign in to the phone number (SMS will come with the confirmation code).
3. Go to the Services section → My services.
4. Find in the list "Voicemail" or "Voicemail".
5. Click on the service and select Disable.
6. Confirm the action by SMS (the code will come to the number).

If you don't have an answering machine on your service list, but you still make a call, try another method. Sometimes the app doesn't show all the active options.

Method 4: Calling in support of MTS (if nothing helps)

If all of the above methods fail, you have to contact support, which is true for example for corporate tariffs or if the answering machine is connected at the level of the service. SIM-map.

How to contact MTS:

• 📞 Call the short number 0890 (free from mobile) and follow the voice prompts. To turn off the answering machine, you usually need to press 3 (service management), then 2 (disable).
• 💬 Write to the official community of MTS Vkontakte or through chat in the application My MTS.
• 🏢 Visit the MTS salon with a passport - there you will be able to check all connected services and disable unnecessary ones.

When contacting, specify what you need to turn off:

• Voice mail (message recording service),
• Conditional redirection to +74957770611.

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If the operator refuses to turn off the answering machine, refer to paragraph 4.1 of the Rules for the provision of communication services (approved by the Decree of the Government of the Russian Federation). №328 of 2020), which states that the subscriber has the right to refuse any paid service.

Table: Comparison of methods for disabling the answering machine

What to do if the answering machine is still working?

If after all the manipulations, the calls continue to go to voice mail, check the following points:

⚠️ Attention! At some MTS rates (e.g., MTS Connect or Smart), the answering machine is a mandatory part of the package and does not turn off in the standard ways, in which case you will have to change the tariff or contact the communication salon with a written statement.

• 🔧 Check it out. SIM-If you've recently changed numbers or switched from another operator, maybe the old setting is still in the map profile. SIM to another phone and repeat the shutdown.
• 📶 Reset network settings. Xiaomi does it in Settings → SIM-maps and mobile networks → Reset the network settings. Then you have to re-enter the Internet settings. SMS).
• 🔄 Update firmware. Old versions. MIUI (Below 12) there are redirect bugs. Update the system to Settings → The phone. → Updating the system.
• 📱 Testing with another SIM. Insert a card of another operator (for example, Tele2 Or Beeline, and check if the calls go to the answering machine. If they don't, the problem is exactly the MTS settings.

If none of the options worked, the last step is to replace them. SIM-Sometimes it's at the chip level, and the new card solves the problem, and you can replace it for free at any MTS salon.

FAQ: Frequent questions about MTS answering machine on Xiaomi