Where to look for a call record on Xiaomi Redmi 9: all the ways to find and save conversations

Xiaomi Redmi 9 remains one of the most popular budget smartphones, but its owners often face the problem: where do phone records go? Unlike flagship models, there is no obvious Records folder on the home screen, and the standard Phone application does not always save files where you expect. In this article, we will analyze all possible storage locations, including hidden system directories, cloud services and third-party applications, and explain why conversations can disappear and how to fix it.

It's important to understand that file location depends on the firmware version (MIUI 12/13/14), the way you write (embedded function or third-party software), and even the carrier. We tested all methods on Redmi 9 with different versions of software - the results are summarized in the table below. If you did not find the entry in the first section, do not panic: check all options in order.

1. Standard storage location: Recorder folder in internal memory

By default, Xiaomi Redmi 9 saves the records of calls to the system folder Internal Storage → Recorder (or Internal Storage → Recorder on Russian firmware).

• 📁 The folder can be hidden – enable the display of hidden files in any file manager (for example, in Mi File Explorer click on the file manager). ⋮ → Settings → Show hidden files).
• 🔍 Record files are usually formatted.m4a or.amr and named by template: Call_YYYYMMDD_HHMMSS (for example, Call_20260515_143022.m4a).
• ⚠️ If the folder is empty but you have accurately recorded conversations, check the settings of the Phone app - perhaps saving is disabled (more on that below).

How fast to find the folder:

1. Open the Files app (yellow folder icon).
2. Go to the Category tab → Audio.
3. In the list, find files labeled "Call Record" or "Call."
4. Click on the file and select Show in the folder - this will open the storage area.

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If you don’t have a Recorder folder, try searching for records in Internal Storage. → MIUI → sound_recorder. It is an alternative storage location on some versions. MIUI.

2. Cloud services: Mi Cloud and Google Drive

Many users are unaware that Xiaomi can sync call records with the Mi Cloud by default, which is especially true if the smartphone has Backup enabled.

• ☁️ Go to Settings. → Xiaomi account → Mi Cloud → Backup of the device.
• 🔄 Scroll down to the Other Data section – there may be a Call Records item (if any, click Recovery»).
• 📱 If there is nothing in Mi Cloud, check Google Drive: open the application, type:audio call in search.

Important: Mi Cloud records are only stored 30 days after the last sync, unless you have a paid tariff attached. If you are not logged in to your Xiaomi account, no cloud copies will be created. Also note that the recovery from the backup will overwrite the current data on the phone - save important files first.

Phone App Settings: Why Records Are Not Saved

A common cause of missing records is a disabled save feature in the Phone app itself. On Redmi 9, you can check this out as follows:

1. Open the phone application (green handset).
2. Press. ⋮ → Settings → Recording calls.
3. Make sure the Automatic Record switch is on (should be blue).
4. Check the save folder – here you can change the storage location to a memory card (SD-card).

If the record is enabled but the files still don’t appear, the problem may be:

• 🚫 No recording rights: Go to Settings → Annexes → Management of rights → Application authorizations → Microphone and check that the phone app has access.
• 📵 Operator restrictions: some mobile operators block the recording of calls at the network level (relevant for corporate tariffs).
• 🔋 Battery savings: if Ultra-saving mode is enabled, the system can turn off background processes, including recording.

Is automatic recording enabled in the Phone app?

Does the app have microphone rights?

Is there enough free space on the device (minimum 500 MB)?

Is the energy saving mode on?

Whether the save folder (internal memory) or SD-map)?-->

4. Third-party recording applications: where they store files

If you use alternative call recording software (such as Cube Call Recorder, ACR, or Boldbeast), files can be stored in completely different folders.

If you don’t remember which app you used, try finding files through a search:

1. Open Files → Search tab.
2. Enter the requests: call, record,.mp3,.amr.
3. Sort the results by date of change (new at the top).

5. Hidden system folders and technical nuances

On Redmi 9 with MIUI firmware, records sometimes end up in non-obvious system directories.

• 🗃️ Internal Storage → Android → data → com.android.dialer → files → Records – here are stored temporary files of the standard application “Phone».
• 📥 Internal Storage → Download → CallRecordings – sometimes records “download” here after the call is complete.
• 🔧 Internal Storage → MIUI → debug_log — In rare cases, there may be logs of calls with records (.log or.pcm files).

Attention: accessing the Android → data folder requires root rights or an ADB-enabled file manager (such as FX File Explorer). Without them, the system hides these directories. If you are not sure about your actions, it is better not to try to get root - this can lead to loss of warranty or firmware failure.

Another technical point: some versions of MIUI store call records not as separate files, but as a SQLite database to extract them:

1. Download the SQLite Editor app from Google Play.
2. Open the file /data/data/com.android.dialer/databases/calllog.db.
3. Go to the call table and find the column recording_uri — There will be paths to the records.

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If you didn’t find any of the records in any of the places listed, it’s likely that they were deleted automatically due to memory shortages or resetting, in which case only recovery through specialized software will help (see the next section).

6. Recovery of deleted records: step-by-step instructions

If the records are gone, they can still be returned, but the faster you act, the better the odds. Importantly, after deleting, don't save new files to your phone (photos, videos, apps) so you don't overwrite the deleted data.

Recovery methods:

• 🔄 Through PC: connect Redmi 9 to your computer and use Recuva (free) or EaseUS MobiSaver (high-performance paid version,.mp3,.m4a.
• 📱 Using Android: Install DiskDigger or Undeleter from Google Play. These apps scan internal memory for deleted files.
• ☁️ Through the Cloud: If you previously enabled sync with Mi Cloud or Google Drive, check the cloud storage bin (files are stored there for 30-60 days).

⚠️ Note: if you reset your phone to a factory setting (Hard Reset), it is almost impossible to restore records - the data is overwritten. In this case, only professional equipment (for example, Chip-Off in the service center) will help, but it is expensive and does not guarantee the result.

Recuva Recovery Process:

1. Connect your phone to your PC in File Transfer (MTP) mode.
2. Start Recuva, select the Audio file type.
3. Specify the path to the phone’s internal memory (usually a Xiaomi Redmi 9 drive).
4. Press Analysis and wait for the scan to be completed.
5. In the results, mark files with type names call_* or rec_* and press Restore.

7.Why call records go missing: 5 main reasons

Even if you set up the record correctly, the files can disappear, and here are the most common reasons and ways to fix them:

⚠️ Attention: If you are using SD-a record card, make sure it is formatted as internal memory (not as portable storage) otherwise records may disappear when you retrieve the card or reboot the phone.

FAQ: Frequent questions about Redmi 9 call recording