Xiaomi Call Accounts Are Not Active – The Complete Guide to Setup

You try to make a call from a Xiaomi smartphone but come across a message saying "call account is not active"?This error blocks outgoing and incoming calls, making the phone virtually useless. The problem may be Mi Account settings, Google services sync failure, or even carrier limitations, and in this article, we’ll look at all the possible causes and give step-by-step instructions for restoring health, from basic checks. SIM-maps before complex manipulations with settings IMS VoLTE.

Feature of Xiaomi devices (including Redmi models, POCO And Black Shark is about integrating closely with the company's branded services, if you just plug in other brands' phones. SIM-This often requires additional authorization in Mi Account and setting up voice protocols, and the error “not active” can appear on new devices after the first turn on, and on devices after resetting settings or updating the firmware. We have analyzed more than 200 cases of this problem in the forums. 4PDA Mi Community – and identified universal solutions that work 95% of the time.

Why do call accounts become inactive?

The message “call account is not active” is a generalized error that can indicate several different problems, most often due to:

• 📱 Mi Account Absence – Without authorization from a Xiaomi account, some functions (including calls) may be blocked, especially on devices with global firmware.
• 📶 Incorrect settings of the mobile network – disabled VoLTE or VoWiFi, unsupported network mode (for example, 5G lack of coverage).
• 🔄 Sync failure with Google services – if the phone does not have a Google account authorized or Google Play services disabled, the system can block phone functions.
• 🔧 Software errors after updating - especially relevant for devices on the Internet MIUI 13/14, where bugs with modules often occur IMS (IP Multimedia Subsystem).
• 📴 Hardware problems - damage to the slot SIM-maps, malfunction of the communication module or antenna.

Interestingly, on some models (for example, Xiaomi 12 Pro or Redmi Note 11 Pro)+) The error may be selective, for example, for one of the two SIM-This is usually due to conflicting operator profiles or incompatible settings. APN.

Basic parameters verification: SIM-map, network and accounts

Before you go to the complex settings, make sure that the minimum conditions for the operation of phone functions are met:

1. Physical examination SIM-map: 🔄 Remove and re-insert SIM-Card (the phone must be turned off!). 📏 Make sure the card is properly cropped to nano-SIM (new Xiaomi models don’t support micro-SIM with adapters). 🔍 Check the slot for damage or contamination (especially if the phone fell or came into contact with water).
2. Authorization in Mi Account: 📱 Go to Settings. → Mi Account and make sure you're logged in. If not, log in. 🔄 If your account is already linked, try to log out and re-enter (sometimes resetting your account cache helps).

Mobile network settings

• 📶 Go to Settings. → SIM-maps and mobile networks → [yours SIM-map] → Type of network.
• 🔄 Set the regimen. 4G (preferably 3G (if 4G unstable in your area).
• 🔧 Enable VoLTE and VoWiFi options (if available for your carrier).

If you still have a problem after this, move to the next section, and if you have a call, be sure to update your operator profile (instruction below) to avoid repeated failures.

Configure VoLTE and VoWiFi for stable calls

VoLTE and VoWiFi improve communication quality significantly, but setting them up incorrectly often leads to the error “account is not active.” Here’s how to set them up correctly:

1. Activation of VoLTE: 📶 Go to Settings. → SIM-maps and mobile networks → [yours SIM] → Challenges by 4G. 🔄 Turn on the VoLTE switch (if the option is not available, your carrier does not support the technology). 🔧 If VoLTE calls don’t work after you turn on, try manually updating your operator profile: ##86583## (type this code in the Phone app and follow the instructions).

Setting up VoWiFi

• 📶 Go to Settings. → SIM-maps and mobile networks → [yours SIM] → Wi-Fi calls.
• 🔄 Turn on the option and select Wi-Fi mode preferred (if available).
• ⚠️ Warning: VoWiFi may conflict with some routers. If calls are gone after turning on, turn off the feature and check your router settings (open ports 500 and 4500). UDP).

Examples of APN settings for popular operators:

• 📡 MTS: Name — MTS, APN — Internet.mts.ru, Type of authentication — PAP.
• 📡 Beeline: Name is Beeline, APN — internet.beeline.ru, MMSC — http://mms.
• 📡 MegaFon: Name is Megafon, APN — Internet, Type APN — default,supl,mms.

Resetting the IMS module and telephone services

Module IMS (IP Multimedia Subsystem is responsible for voice and messaging 4G/5G. If it doesn’t work properly, the phone may give an error, “account is not active,” even if it’s not active. SIM-The map and the network are set up correctly. Here's how to reset it:

1. Reset via engineering menu: 📱 Dial the code: ##4636## 🔧 Go to the tab Phone Information. 🔄 Click Network Selection and wait for the scan to be completed. 📲 Go back to the main menu and select Reset. IMS (if the option is available).

Reset via developer settings

• 🔧 Turn on Developer Mode (7 times click on Version) MIUI In Settings → The phone).
• 📱 Go to Settings. → Additionally. → For developers.
• 🔄 Find the option Resetting phone services or Resetting IMS And activate it.

After the IMS reset, the phone will automatically restart. Wait until the process is complete (it can take up to 5 minutes) and check the calls. If the error persists, proceed to the next step.

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IMS reset is a firmware reboot of the phone module, and after that, all VoLTE/VoWiFi settings are reset to factory settings, so you have to reset them.

Mi Account problems: unlocking and synchronization

The branded Mi Account plays a key role in the operation of Xiaomi smartphones. If it is blocked, not synced or tied to another region, this can cause the error "account for calls is not active." Here's what to do:

1. Checking the status of Mi Account

Make sure your account:

• 🔓 Not blocked (check account.xiaomi.com).
• 🌍 Linked to the right region (e.g. if the phone is bought in China and you use it in Russia, conflicts may arise).
• 📱 Authorized on the device (go to Settings) → Mi Account and update data).

2. Resetting the Mi Account binding to the device

If the account is authorized, but the calls still do not work, try to untie and re-assign it:

1. Go to Settings → Mi Account → Account Management.
2. Select the option to Delete your account (you will need to enter a password).
3. Reboot the phone.
4. Re-register in the Mi Account.

3. Change in Mi Account region

If your phone is from another region (e.g., the Chinese version of Redmi) and you are using the Russian version of the phone. SIM-Card may require a change of account region:

1. Go to account.xiaomi.com.
2. In the account settings, find the Region section.
3. Change the country to where you are (e.g., Russia).
4. Save the changes and restart the phone.

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If you make an error when changing your Mi Account region, try using it. VPN s IP For example, for a change to Russia, connect to the Russian one. VPN-server.

Hardware malfunctions and service center

If all software methods have been tried, but the error "call account is not active" persists, the problem may lie in the hardware of the device.

• 📶 Antenna module damage – if the phone fell or came into contact with water, the communication module could fail.
• 🔌 Slot malfunction SIM-cards – contact oxidation or mechanical damage.
• 📱 Problems with the motherboard – especially after failed firmware or repairs.
• 🔋 Failure of the module IMEI — if IMEI It is damaged or dropped, and the phone will not be able to connect to the network.

How to diagnose a hardware problem?

1. Try inserting. SIM-If it works, your Xiaomi is a problem.
2. Check IMEI: *#06# If Null or Unknown is displayed instead of the number, the IMEI is corrupted.
3. Note the network indicator: If the signal is permanently lost or displayed as Emergency Calls Only, it may indicate a hardware failure.

If you suspect a malfunction, do not try to repair the phone yourself - this can aggravate the problem. Contact the Xiaomi service center or a proven master. The average cost of diagnosis is from 500 to 1500 rubles, repair of the antenna module - from 2000 rubles.

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If your phone’s IMEI is damaged, it can only be restored with special hardware (for example, DC-Phoenix or UFI Box). Self-attempts through the engineering menu or apps from the Play Market most often lead to a complete lockdown of the communication module!

FAQ: Frequent questions about setting up accounts for calls