Xiaomi phone (Redmi/POCO) is jammed: 7 ways to restart without loss

Your Xiaomi, Redmi or POCO suddenly stopped responding to touch, stuck on the logo or began to slow down so that even open the menu is impossible? Do not rush to carry it to the service center - in 90% of cases, the problem can be solved yourself in 5 minutes. This article will help you understand how to properly restart a dead phone without risking data loss or aggravating the situation.

We’ll cover all possible scenarios, from a simple reboot to a forced reset via Recovery mode, and explain why the phone can glitches (spoiler: not always the fault of software). Importantly, the methods are suitable for all current Xiaomi models 2018-2026, including the Redmi Note 12/13 series, POCO F5/X5, Mi 11/12/13 and budget Redmi A2/A3. If your device is older, check the compatibility of methods in the FAQ section.

1. When to reset and when to reset

Before you grab the buttons, determine what exactly you are facing:

• 🔄 Easy glitches: apps fly out, the screen twitches, but the phone responds to commands – a normal reboot will help.
• ⚠️ Critical freeze: screen does not respond to touch, buttons do not work – forced restart (hard reset) is required).
• 🚨 Cyclical reboot: phone turns on, shows Mi logo and shuts off again - Recovery reset required.
• 📱 Black screen with or without backlighting: check charging, then try the button combination.

If the smartphone is stuck in the MIUI update phase and does not respond for more than 30 minutes, in no case remove the battery (on non-removable batteries) - this can damage the firmware.

2. Software reboot (if the phone reacts)

If the screen is working but the apps are slowing down or the system is not stable, try the standard restart:

1. Hold the power button (usually on the right) for 2-3 seconds.
2. In the menu that appears, select Reboot (or Restart in English firmware).
3. Wait 30 to 60 seconds and the phone will turn off and re-energize.

If the power button fails (for example, due to damage), use an alternative method:

• 🔧 Open the Settings. → The phone. → Reboot (the path may differ depending on the version) MIUI).
• 🖱️ Put the mouse on. OTG — In the food menu you can click the cursor.

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On some models (e.g. POCO F4), holding the power button + increasing the volume triggers the reboot menu in Fastboot mode. Don't be alarmed - just choose Normal Boot.

3. Forced reset (hard reset)

If your phone is completely frozen and doesn't respond to touch, use hardware reset, which is data-safe, but only works when you have a good firmware.

Instructions for all Xiaomi/Redmi/POCO models:

1. Hold the power button + reduce the volume at the same time.
2. Hold for 10-15 seconds until the screen goes out and the phone starts vibrating.
3. Release the buttons – the device will restart automatically.

Some models (such as the Redmi Note 10 Pro) may need to hold the buttons for up to 20 seconds.

• 🔋 Charge level (less than 5% can block reboot).
• 🔌 Connect the charge for 5 minutes, then try again.

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Forced reboot does not delete data, but can interrupt background processes (such as downloading files).

Reboot in Safe Mode (for diagnosis)

If the phone turns on but is constantly bugged (apps fly out, windows open spontaneously), the problem may be with third-party software.

1. Hold the power button until the off menu appears.
2. Press and hold your finger on the option to turn off (or power off).
3. After 2-3 seconds, a proposal will appear to go to safe mode - confirm.

This mode only runs system applications. If the glitches are gone,

• 📱 The problem is in one of the installed applications (most often launchers, optimizers or games).
• 🔍 Remove newly installed programs or reset application settings to Settings → Annexes → Application management → Reset.

5.Reboot via Recovery Mode (for serious crashes)

If the phone is stuck on the Mi logo, reboots cyclically or doesn’t respond to other methods, it will require a recovery mode, which does not delete user data, but allows you to reset the cache or reinstall the firmware.

How to log in to Recovery:

1. Turn off the phone (if it doesn’t respond, wait for the battery to run out).
2. Hold the power + volume button until the Mi logo appears.
3. Release the buttons – in 5-10 seconds, the Recovery menu will appear (in English or Chinese).

On the Recovery menu:

• 🔄 Choose Reboot. → System for a normal reboot.
• 🧹 Choose Wipe & Reset → Wipe Cache to clear cache (does not delete files!).
• 🚨 Wipe Data – complete factory reset (deletes everything, including photos and apps!).

To navigate, use the volume buttons (up/down) and the power button (select).

Cache cleaning (Wipe Cache)|Reboot System (Reboot System)|Checking the integrity of the firmware (Check Firmware)|Reset to factory settings (Wipe Data)-->

⚠️ Note: If the Recovery menu displays characters, your phone is running on Chinese firmware:

• The first button on the top is the reboot ().
• The second is data cleaning ().
• The third is the cleaning of the cache ().

6.Reboot via Fastboot (for experienced)

If Recovery Mode is unavailable or the phone produces a No command error, you can try rebooting via Fastboot mode, which requires a computer and installed Xiaomi drivers.

Instructions:

1. Turn off the phone.
2. Hold the power + volume button until the image of a rabbit in the hat (Fastboot mode) appears.
3. Connect your phone to your PC via USB.
4. Open the command line and type in: fastboot reboot

If the team is not working, check:

• 🔌 Cable USB (Use the original).
• 🖥️ Mi Flash Tool drivers installed (you can download on the official website).
• 🔒 Is the bootloader unlocked (on new Xiaomi models it is blocked by default).

7 What to do if nothing helps

If the phone still doesn’t turn on or loads with errors, there may be hardware problems:

• 🔋 Bloated battery: the screen may not turn on due to the disconnected plume.
• 💧 Moisture: Even if the phone hasn’t sunk, condensation on the board can cause short circuits.
• 🔌 Faulty charging connector: If the phone doesn't charge, it can shut down when the charge is low.

In these cases:

1. Take your phone to the Xiaomi service center (addresses on the official website).
2. If the warranty is valid, do not try to disassemble the device yourself - this will void the warranty.
3. Before visiting the service, make a backup copy of the data via Mi PC Suite (if the phone is turned on in any way).

⚠️ If after a failed firmware phone turned into a "brick" (does not turn on, does not respond to buttons), do not try to sew it through your own SP Flash Tool - this can finally kill the bootloader. EDL-regime.

FAQ: Frequent questions about Xiaomi reboot