Forgot the password from the Xiaomi account: 5 ways to return access to the Mi Account

A forgotten password from a Xiaomi account can become a serious problem: without access to Mi Account, you will not be able to use Mi Cloud storage, sync contacts, install apps from the Mi App Store, and in some cases even unlock your smartphone after resetting. The situation is aggravated if the device activates Find Device (Device Search) function – without authorization in the account, the phone turns into a “brick”.

Fortunately, the manufacturer has provided several official ways to restore access, and for emergencies, there are workarounds. In this article, we will discuss all the current methods, from standard recovery via email to complex firmware manipulation. Importantly, some methods require prior preparation (for example, linking backup mail), so if you read this in advance, save the article in bookmarks - it will come in handy in a critical situation.

1. Standard password recovery via email or phone

This is the easiest and most secure way to do this, and works 90% of the time – as long as you have access to your email or phone number. Xiaomi follows standard security protocols, so the process is not much different than restoring a Google or Apple ID account.

Instructions:

• 📧 Go to the recovery page: account.xiaomi.com/pass/forgetPassword.
• 🔍 Enter your login (email, phone number or Mi) ID) And press on.
• 📩 Choose the method of receiving the code: Email or SMS (if the number is confirmed).
• 🔐 Enter the resulting 6-digit code and come up with a new password (minimum 8 characters, with capital letters and numbers).

If you don’t remember the linked email, try entering all possible addresses you’ve used before. Xiaomi doesn’t block recovery attempts for incorrect input, but after 5 failed attempts, a captcha may be required.

2. Recovery via backup email (if the main one is not available)

When registering for a Mi Account, the system suggests you specify a backup email - many users miss this step, but if you fill it out, this is your chance to return access.

• 🚫 Main email blocked or deleted;
• 📵 The phone number changed, and SMS They don't come;
• 🔒 The account was hacked and the attacker changed the basic data.

To use the backup email:

1. Go to the Mi Account login page and click Forgot your password.
2. Enter your Mi ID (usually an email or phone number).
3. Select the option to use backup email (if available).
4. Check the mailbox - there should come a letter with a link to reset the password.

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If you don't remember if you've provided a backup email, try entering all your mailing addresses in the recovery field one by one, and the system will tell you if the address is tied as a backup.

The link in the email is valid for 24 hours, and if you don't have time to change your password during that time, request a new link.

3. Unlock via Mi Cloud (if the device is linked to the account)

If you have forgotten your password, but you have physical access to an unlocked Xiaomi device (smartphone, tablet, or even smartwatch), you can try resetting your password through Mi Cloud.

• 📱 The device is connected to the Internet;
• 🔄 In the account settings synchronization is enabled;
• 🔓 The screen lock is disabled (or you know it) PIN/graphical).

Instructions:

1. Open the Settings app → Xiaomi account on the device.
2. Slip on your avatar in the top corner and select Mi Cloud.
3. Scroll down and click Account Management → Security.
4. Select Change Password and follow the instructions (you will need to enter your current password or confirm via SMS/email).

4. Communication with Xiaomi Support (for complex cases)

If the standard methods do not work, you can contact official support Xiaomi.

• 🔄 Accounts are linked to a non-existent email or number;
• 🚨 Suspicion of hacking (extraneous activity in the account);
• 📄 Lost all data for recovery (email, phone, backup mail).

How to contact support:

1. Go to the support page of Xiaomi.
2. Choose a region (important! For example, Russia for Russia, for Kazakhstan - Kazakhstan).
3. Fill out the form by stating: Mi ID (or email/account phone; Serial device number (can be found in Settings) → About the phone); Documents confirming possession of the device (check, warranty card).

The timeframe for processing the request is 3 to 7 business days, and in some cases, support may request additional data, such as a photo of a device box with a serial number or a screenshot of recent transactions in the Mi Store.

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Xiaomi’s official support never asks for your account password or credit card details. If you receive such an email, they are scammers!

5. Reset your account via Fastboot mode (for advanced users)

This is an extreme measure that is only appropriate if:

• ⚠️ You have physical access to a locked device;
• 🔧 You are ready for complete data loss (photos, contacts, messages);
• 🛠️ You can use a tool like the Mi Flash Tool or ADB.

The method is to firmware the device through Fastboot mode, which leads to a reset of the Mi Account.Importantly, this method does not work on all models (starting with the Xiaomi 12 and Redmi Note 11 protection is strengthened) and can lead to blocking IMEI if something is wrong.

Step-by-step:

1. Download the official firmware for your model from the Miui Download website (choose the Fastboot version).
2. Unpack the archive with firmware in a folder without Cyrillic characters.
3. Turn off the phone and press Volume Down + Power to log into the Fastboot.
4. Connect the device to your PC and start the Mi Flash Tool.
5. In the program, select a folder with firmware and press Refresh - the device must be determined.
6. Press Flash and wait for the process to complete (10-15 minutes).

⚠️ Note: After the firmware is flashed through Fastboot, the device will be completely cleaned, including internal memory (FRP), Additional unlocking may be required.

6. Alternative methods (if nothing helps)

If all of the above methods fail, there are still unofficial (and risky) options, and we only give them for the sake of information – use at your own risk!

Method 1: Delete your account through EDL-regime

EDL (Emergency Download Mode) allows you to flash the device at a low level, bypassing some protections.

• 🔌 Special cable (EDL cable or homemade with contact closure);
• 💻 Mi Flash Pro or QFilm;
• 📄 Firmware in.mbn format for your model.

The process is extremely complex and fraught with complete failure of the device if you choose the wrong firmware.

Method 2: Buying an account from a previous owner

If you bought a Xiaomi device with your hands and couldn’t untie your old account, try contacting the seller.

• 📧 Provide access to mail for recovery;
• 🔓 Delete your device from your account via Mi Cloud;
• 📄 Give checks or guarantee documents for appeal in support.

⚠️ Warning: Buying a clean Mi Account on third-party platforms (such as AliExpress or Avito) is a scam, and these accounts are often blocked after a few days, and the device can be blocked by the manufacturer.

Frequent Mistakes and How to Avoid Them

When you restore access to Mi Account, users often make critical errors that complicate the process or lead to data loss.

Mistake 1: Using a VPN or proxy

Xiaomi services can block access to the IP-addresses that are identified as "suspicious" if you use VPN To bypass regional restrictions, disable it before password recovery, especially for users from Russia and Belarus, some Xiaomi servers can automatically block requests from these regions.

Error 2: Multiple attempts to enter a password

After 5 failed login attempts, Mi Account can temporarily block your account for 24 hours. If you are not sure about your password, don't try to guess - immediately proceed to restore via email or SMS.

Mistake 3: Ignoring Two-Factor Authentication

If your account has two-factor authentication enabled (2FA), it will require not only an email/SMS code to recover your password, but also an authenticator application (e.g. Google Authenticator) to confirm it. If you lose access to the authenticator, it will be almost impossible to restore your account, in which case you only need to contact documents for support.

Mistake 4: Unofficial firmware

Using custom firmware (such as LineageOS or Pixel Experience) to bypass Mi Account locks often results in:

• 🚫 Poose. IMEI;
• 🔴 Device locking (brick);
• 📵 Problems with the operation of modules (camera, Wi-Fi, Bluetooth).

FAQ: Answers to Frequent Questions