Forgot Mi Account password on Xiaomi: 5 ways to restore access without losing data

Mi Account passwords are one of the most common problems among Xiaomi, Redmi and POCO smartphone owners. Without access to your account, you won’t be able to download apps from the Mi App Store, sync contacts, use cloud storage, or even unlock your device after resetting. Worse, on some models (such as the Xiaomi 12T or Redmi Note 11 Pro+), your Mi Account is locked to a hardware lock, and without it, the phone becomes a brick.

In this article, we will look at all the current ways to restore access, from standard password reset via email to bypassing locks using Fastboot and official Xiaomi services. We will focus on the nuances of what to do if no recovery letter arrives, how to verify identity without access to the old phone number, and why some methods work only on hardened devices.

1. Standard password recovery via email or phone

The easiest and most official way is to use the restore feature on Xiaomi’s website, which is suitable if you have access to at least one of the associated contacts (email or phone number).

Step-by-step:

• 🌐 Go to the recovery page: account.xiaomi.com/pass/forgetPassword.
• 📧 Enter the email or phone number associated with your account, and if you don't remember, try all the options you can, including backup addresses.
• 🔢 Select the confirmation method: code by email or SMS. Some rooms (for example, Russian) SMS You may not be able to come, so choose an email.
• 🔑 Create a new password (at least 8 characters, with capital letters and numbers). Avoid simple combinations like 12345678 or qwerty - Xiaomi can block an account for suspicious activity.

If the code letter doesn't come in:

• 📥 Check the Spam folder in the mail.
• 🔄 Wait 5-10 minutes – sometimes the delay is due to the load on the servers Xiaomi.
• 🔧 Try another browser (e.g. Chrome instead of Safari) or device.
• 📵 If you use VPN, Disable it – Xiaomi servers can block requests from some regions.

⚠️ Warning: Do not try to enter the recovery code more than 5 times in a row. After unsuccessful attempts, the account may be temporarily blocked for 24 hours.

2. Recovery via backup email or security issues

If the primary email or phone is not available, but you have attached a backup address or asked control questions, the chances of recovery remain, and this method works even if the device is locked.

What to do:

1. On the password recovery page (link), select the option “Other Way”.
2. If the system asks you to enter a backup email, specify it. This address will be sent a link to reset your password.
3. If there is no backup email but you have asked control questions (e.g., “Mother’s maiden name” or “Pet’s first”), please answer them.

Important nuances:

• 🔄 The answers to the control questions are case sensitive. If you've been typing Ivanov in capital letters, you should repeat it.
• 📅 If the account was created a long time ago (before 2019), control questions may not be saved – this method will not work.
• 📌 The backup email was only available when you first signed up, and if you didn't add it, the option will not be available.

Make sure that the email is valid and not blocked

Check the Spam and Promotion folder

Disable ad blockers (they may interfere with page load)

Try to open a link in incognito mode-->

3. Unlock through the official Xiaomi service (if all data is forgotten)

If you don't remember email, phone, or security questions, the only official way to do this is to call Xiaomi to prove ownership of the device, which takes 3 to 30 days and requires documents.

What will be required:

• 📄 Check or invoice for the purchase of the device (with indication) IMEI).
• 🆔 Passport or other identity document.
• 📱 IMEI phone (can be found via *#06# or on the device box).
• 📧 Any email to communicate (not necessarily linked to an account).

Step-by-step:

1. Go to the support page: mi.com/global/support/.
2. Select the "Mi Account" section» → «Forgot Password».
3. Fill out the form by specifying IMEI, the serial number of the device and attaching scans of documents.
4. Wait for the response from the support (usually 3-7 days), if the data is correct, you will be sent a temporary code to reset the password.

⚠️ Note: If the device is purchased from hand or IMEI If the documents do not match, Xiaomi will refuse to unlock, in which case only informal methods remain (see section 5).

4. Bypass locking through Fastboot (for unlocked bootloader)

This method is only suitable for devices with an unlocked bootloader. If you have previously unlocked through the Mi Unlock Tool, you can try resetting the Mi Account password via Fastboot. Attention: on locked bootloaders (most new devices), this method will not work and can lead to a complete lock of the phone (brick).

What you need:

• 🖥️ Computer with drivers installed ADB/Fastboot.
• 🔌 Cable USB (preferably original).
• 📦 Archive with Mi Account Remove Tool (download on forums) 4PDA or XDA-Developers).

Instructions:

1. Turn off the phone and press Volume Down + Power to enter Fastboot mode.
2. Connect the device to the computer.
3. Run the command line in the utility folder and do: fastboot devices If the device is determined, continue. If not, install the drivers.
4. Run the command to reset: fastboot erase frp or (for some models): fastboot erase persist
5. Reboot the phone: fastboot reboot

If the lock is still locked after the restart:

• 🔄 Try repeating the process with another utility (e.g. Mi Flash Tool).
• 📱 Make sure the bootloader is truly unlocked (Fastboot mode should say Unlocked).
• 🔧 On some models (for example, Xiaomi 13 or Redmi) K50) Additional commands are required: fastboot erase config

5. Informal methods: risks and alternatives

If the official methods did not help, you can find offers on the Internet to hack Mi Account through paid services or programs like Mi Account Bypass Tool, but most of them either do not work or carry serious risks:

The dangers of informal methods:

• 💸 Fraud: Many “services” require payment for unblocking, but do not comply with it.
• 🔒 Account blocking: Xiaomi monitors suspicious activity, and after using unofficial tools, the account can be blocked for 30-90 days.
• 📱 Data loss: Some methods require a complete reset (Wipe Data), after which it will be impossible to recover photos, messages or applications.
• 🦠 Viruses: Free ‘hackers’ often contain malware that can steal data from your PC.

Alternative solutions:

• 📱 Use a phone without an account: On some models (e.g, POCO X3 Pro) you can skip the Mi Account binding on the first turn on if you turn off the Internet.
• 🔄 Buy a new account: On the forums sell "clean" Mi Account for 200-500 rubles. Risky, but cheaper than a new phone.
• 🛠️ Contact the service center: Some workshops have access to official Xiaomi tools for unlocking (cost – 1500-5000 rubles).

💡

If you decide to use an informal service, first check reviews on independent sites (for example, on 4PDA or Reddit). Never pay in advance - payment must pass through secure systems (for example, Yandex.Cashier with buyer protection).

6.How to avoid blocking Mi Account in the future

To avoid the problem of forgotten passwords again, follow these guidelines:

Preventive measures:

• 📝 Save your account details: Write your email, phone, and password in a secure location (e.g., Google Keep or Google Keep). 1Password).
• 🔗 Link backup email: This will allow you to restore access even if the main drawer is hacked.
• 📱 Disable Two-Factor Authentication (2FA): If you forget your password and lose access to an authenticator application (such as Google Authenticator), recovery will become impossible.
• 🔄 Regularly log in: Xiaomi can block inactive accounts (if you do not log in for more than 6 months).
• 📌 Do not use your account on custom firmware: On unofficial ROM (For example, LineageOS Mi Account may not work properly and be blocked.

What to do if your account is already blocked:

• ⏳ Temporary locks (for example, for many failed attempts to enter a password) are removed automatically after 24-72 hours.
• 📧 Write in support: Explain the situation and attach a photo of the document confirming the purchase of the device.
• 📵 Do not try to "hack": Multiple attempts to bypass the lock can extend the restriction period to 30 days.

💡

The most reliable way to avoid Mi Account problems is to link backup email and keep your account information secure, and even if you forget your password, it takes no more than 10 minutes to recover.

FAQ: Frequent questions about Mi Account recovery