Forgot your Xiaomi account? 7 ways to unlock your smartphone without losing data

Forgetting your Mi Account is a problem that thousands of Xiaomi users face every year, and it’s made even more difficult by the fact that without access to your account, you can’t just use your brand’s services (like Mi Cloud or Xiaomi Home), but you can also unlock your smartphone after you reset your settings. The manufacturer has linked the device’s security to your account so tightly that even Hard Reset won’t help you bypass the lockdown, requiring you to enter your username and password when you first set up.

In this article, we will discuss all the current ways of unlocking, including official methods from Xiaomi (with proof of identity) and alternative solutions for cases when access to mail or phone number is lost. Separately, we will discuss the risks of using informal tools – some of them can turn a smartphone into a brick or de-warranty. All instructions are tested on models 2020-2026 (Redmi Note 12, POCO X5, Xiaomi 13T, etc.), but are also suitable for older devices.

1. Official restoration of access through the Xiaomi website

The safest and most recommended way is to use the recovery form on the official website, which is suitable if you have access to at least one of the associated contacts (email or phone).

1. Go to the recovery page: open account.xiaomi.com/pass/forgetPassword in your browser.
2. Enter your email, phone number or Mi ID (if you remember).
3. Select the confirmation method: SMS-mail-in.
4. Create a new password: come up with a reliable combination (at least 8 characters, with numbers and letters).

If you don’t remember Mi ID, try finding it through Settings → About Phone → All Options → Mi Account Status (on a locked device, this path may not be available). Alternatively, check emails from Xiaomi in your inbox (the topic usually contains the phrase “Welcome to Mi Account” or “Registration Confirmation”).

⚠️ Note: If the account is linked to a phone number, but SIM-The card is lost, it will be more difficult to restore access. Xiaomi does not provide phone support for individuals - only through an online form.

2. Unblocking through identity verification (if access to mail/phone is lost)

If you can't get an SMS or a password reset email, Xiaomi offers a verification procedure that requires document scans and takes 3 to 7 days.

• 📄 Prepare documents: passport scan (turn with photo and residence permit) + Selfie with passport in hand Requirements: photos must be clear, without editing, format JPG/PNG.
• 🌐 Fill out the form: go to the verification page, specify Mi ID, name and surname (as in the passport), attached email/phone.
• ⏳ Wait for the answer: support checks the data manually, if successful, you will be sent a link to reset your password.

Important: the name and surname in the account must match the data in the passport. If you entered a pseudonym during registration (for example, "Ivan Ivanov", and in the passport "Ivan Ivanov"), verification will be denied, in which case try to unlock the bootloader.

3. Alternative methods of unlocking (without official confirmation)

If the official methods don't work, you can try to bypass the lock through technical loopholes, these methods do not guarantee 100% results and can lead to a device's brick, use them at your own risk!

Method 1: Reset via Fastboot (for unlocked bootloader)

If your Xiaomi bootloader has been previously unlocked, you can reset your Mi Account via the command line.

• 🖥️ Computer with drivers installed ADB/Fastboot.
• 🔌 Cable USB Type-C (original, undamaged).
• 📱 Fastboot mode on the phone (click power) + Loudness down when the device is off).

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fastboot reboot

Once the commands are executed, the phone will restart and the Mi Account will be deactivated, but this method only works on older models (Redmi 4X, Mi A1) or custom-built devices. On new smartphones (Xiaomi 12, POCO F5), it will cause a FAILED error (remote: 'Not allow in Lock State').

Method 2: Use the Mi Account Unlock Tool

There are utilities on the network like Mi Account Unlock Tool or Xiaomi Tool V2, which promise to unblock without a password.

1. Download the program (for example, with XDA Developers).
2. Connect your phone to Fastboot mode.
3. Start scanning and follow the instructions of the utility.

⚠️ Note: Most of these tools require payment (from 500 to 2000 rubles) and do not always work. IMEI Before using, check the feedback on the forums and back up the data.

4 Unlocking through Xiaomi Service Center

If you don't succeed on your own, you should go to an authorized service center, which is the most reliable, but also the longest way.

• 📄 Passport (to confirm ownership).
• 📱 The device itself (even if it is locked).
• 💳 Check or warranty card (if any).

The cost of the service varies from 1000 to 3000 rubles, the period - from 1 to 5 working days. In some cases, the service may refuse if:

• The device is listed on the blacklist (stolen/lost).
• The account was not created by you (for example, the phone was purchased from hand).
• The integrity of seals or housing (opening traces) has been violated.

You can find the service centers' addresses on the official website, and check by phone before you visit whether they are unlocking Mi accounts, not all centers provide this service.

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If you bought the phone on credit or on a contract from a carrier (such as MTS or Beeline), contact them first. Sometimes carriers have partnerships with Xiaomi and can speed up the unlocking process.

5 Unlocking the bootloader as a way to bypass the Mi Account

On new Xiaomi models (Redmi Note 11, Xiaomi 13 and later), the Mi Account lock is linked to the bootloader. If you unlock it, you can reset your account through custom firmware.

1. Submit an application to unlock through the official website (you need a Mi Account, but not necessarily one that is blocked).
2. Expectations of 7-15 days (depending on the model).
3. Connect your phone to your PC and run the fastboot flashing unlock command.
4. Installation of custom recavery (for example, TWRP) and firmware through it.

After unlocking the loader, you can:

• 🔄 Install firmware without a Mi Account (e.g. LineageOS or Pixel Experience).
• 🗑️ Perform a complete reset through TWRP (Deletes all data, but removes the blockage).

⚠️ Warning: Unlocking the bootloader resets the device to factory settings and voids the warranty (POCO F4, Xiaomi 12 Pro may stop working after unlocking Widevine L1 (no HD on Netflix and Google Pay.

6. Buying a phone with a blocked Mi-account: what to do?

If you bought Xiaomi from hand and found that it is tied to someone else’s Mi-account, there are few options:

• 🔄 Return the phone to the seller (if there are checks or correspondence confirming the transaction).
• 📞 Contact the previous owner and ask them to delete the device from the account (via Mi Cloud).
• 🛠️ Contact the service (but it can cost up to 50% of the price of the phone).

Buying devices with a blocked Mi-account is not recommended - even after unlocking, there may be problems:

• 🚫 Lockdown IMEI (phone doesn't catch the net).
• 🔒 Mi Cloud restrictions (cannot synchronize data).
• ⚠️ Risk of re-blocking (if the previous owner files a theft complaint).

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Before buying Xiaomi, be sure to check the status of the Mi Account: ask the seller to log out of the account and reset the phone to the factory settings with you. If he refuses - this is a reason to be wary.

7.How to avoid blocking your Mi Account in the future

To avoid the problem of a forgotten account, follow the following simple rules:

• 🔐 Use a password manager (such as Bitwarden or KeePass) to store data from your Mi Account.
• 📧 Attach backup email (in the account settings you can specify an additional address for recovery).
• 📱 Activate two-factor authentication (but save backup codes!).
• 🔄 Regularly update the firmware in new versions MIUI Sometimes there are vulnerabilities that allow you to bypass the lock.

If you plan to sell or transfer your phone to another person, you must:

1. Sign out of the Mi Account in the settings.
2. Remove the device from the trusted list on the Mi Cloud website.
3. Run Hard Reset (Settings → About Phone → Resetting).

This will save the new owner from blocking issues and keep your data safe.

FAQ: Frequent questions about unlocking your Mi Account