Xiaomi Phone Blocks Incoming Calls – What to Do? 12 Ways to Work

Your Xiaomi has stopped taking calls while outgoings are working fine? Or do subscribers hear “number unavailable” and notify you of missed calls? This problem is found on models from the Redmi Note 10 Pro to the flagship Xiaomi 14 Ultra – and the causes can be hidden in software failures and hardware malfunctions.

V 70% Incorrect settings are to blame SIM-Maps, conflicting apps (such as Truecaller or Google Phone) or firmware errors MIUI. Less commonly, the problem is carrier lockdown (if the phone is blacklisted) or physical damage to the communications module. This article provides a complete checklist of solutions, from simple to radical, with explanations for each version. MIUI (including MIUI 14/15).

Don't rush to bring your phone to the service: 9 out of 10 cases, you can recover calls yourself in 10 to 30 minutes. Start by checking the basic parameters - often the problem is solved in just 2 clicks.

1. Check the basic settings SIM-map

The first thing to do is make sure that SIM-The card is active and configured correctly. Even if you see the network signal, it does not guarantee the efficiency of calls. On Xiaomi models with two slots (for example, the Redmi Note 12 Pro).+) There is often a conflict between SIM1 and SIM2.

Open the Settings. → SIM-Maps and mobile networks and follow the following steps:

• 📱 Check status. SIM: If there's an exclamation point next to the number, the card's inactive.
• 🔄 Change your priority. SIM: If you have two cards, try making the main other slot (Voice Calls option» → choose an alternative SIM).
• 🌍 Select the network manually: in the section "Mobile network" disable "Automatic choice" and select the operator from the list (for example, "MTS" instead of "MTS" 4G»).
• 📞 Turn on redirects: sometimes calls are blocked due to old redirects. → Additionally. → Call forwarding and disable all rules.

Make sure that the SIM is not blocked by the PIN code |

Check for signal presence (at least 2-3 divisions) |

Turn off In-Airline mode (even if it's off, switch switch switch twice)|

Try calling the second SIM (if any) |

Reboot your phone after the changes-->

If you don't recover your calls after this manipulation, then you can move on to the next step, especially note that on some MIUI firmware (e.g., the global version for the POCO X5 Pro), the manual network selection option may be hidden.

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In the menu that opens, select Phone Information → Install preferred network type → LTE/WCDMA/auto.

2. disable applications that block calls

Many Xiaomi users install third-party spam filtering apps, unaware that they can block all incoming calls.

• 📵 Truecaller (even in the background)
• 🚫 Call Blocker or Blacklist
• 🤖 Google Phone (if installed as a default call)
• 🔒 The built-in "Black List" in MIUI (It may work falsely positively)

How to check:

1. Go to Settings → Applications → Application Management.
2. Find the program to block calls in the list and turn them off (or delete them).
3. For Truecaller: Open the app → Settings → Lock → Disable Call Lock.
4. Check the built-in blacklist: Settings → SIM-maps and mobile networks → Locking down calls.

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If you have made calls after removing the blocker, but want to return spam filtering, use the standard MIUI Blacklist, which is less likely to crash than third-party apps.

⚠️ Note: on some models (e.g. Xiaomi) 13T) post-update MIUI 14 standard Phone app may conflict with Google Phone.If you use the latter, try returning a standard call:

Settings → Applications → Default → Phone Application → Select Phone (MIUI)

3. Reset the network settings

If SIM-The map is fine, and there are no blockers, and the problem may be incorrect network parameters, especially after a firmware update or a change of operator, resetting the network will return all parameters to factory ones, including the one that is not available:

• 📡 Settings APN (point)
• 🔄 Connection parameters to the cellular network
• 📶 Wi-Fi and Bluetooth settings (does not affect calls but are dropped together)

How to reset:

1. Go to Settings. → SIM-maps and mobile networks → Resetting network settings.
2. Confirm the action (you will need to enter a password or a pattern lock).
3. After the reboot, the phone will automatically download the operator’s APN settings.

⚠️ Warning: Once you reset your network, you'll have to reconnect to Wi-Fi and configure Bluetooth devices. Do not use this method if you don't have access to a backup of your network passwords.

4. Check Do Not Disturb mode and exceptions

In MIUI, Do Not Disturb (DND) mode can block all incoming calls even if you haven't explicitly enabled it, especially the insidious Automatic Rules feature, which is activated on a schedule or when you connect to a specific Wi-Fi network.

How to check:

• 🔔 Open the Settings. → Sound and vibration → Don't disturb.
• 🔕 Make sure the mode is off (toumber in the "Otkl" position.»).
• 📅 Check Automatic Rules – a schedule may be included (e.g. 23:00 to 7:00).
• 📞 In the Exceptions section, make sure that Calls and Repeat Calls are allowed (the Allow Repeat Calls option must be active).

If DND mode was the cause but you want to leave it for the night, set up exceptions:

Settings → Sound and vibration → Do not disturb → Exceptions → Allow calls → Select “From all” or “From contacts”

Never.|

Just tonight.|

Scheduled (work/study)|

Hand-activated if necessary.-->

5. Update or reinstall the firmware

If the problem has occurred after the MIUI update (for example, from MIUI 13 to MIUI 14), the cause may be a software bug. Xiaomi regularly releases patches to fix communication errors - check the relevance of your firmware:

1. Go to Settings → About the phone → System update.
2. Click on “Check Updates” and install the available patches.
3. If the update doesn’t help, try rolling back to the stable version via Fastboot or Recovery.

For models with an unlocked bootloader (e.g., POCO F5), you can install custom firmware (e.g., xiaomi.eu) where such bugs are fixed faster.

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Fastboot Flashback deletes all data! Before the procedure, back up through Settings → Additional → Backup and Reset.

⚠️ Note: If you decide to browse through Fastboot, never use firmware for other regions (e.g. China on the global model, 4G other problems.

6. Perform reset to factory settings

If none of these methods work, you'll have to reset hard, which will delete all the data from the phone, but it will return the original communication settings.

• 📱 Make a backup copy through Settings → Additionally. → Backup and reset → Local backup.
• 🔐 Remember your Mi Account details (required to unlock after resetting).
• 📋 Save it. IMEI (Type *#06# and take a picture of the screen).

How to reset:

1. Go to Settings → Additional → Backup and Reset → Reset settings.
2. Select “Erase all data” and confirm.
3. After the reboot, set your phone up as new and check the calls.

If the reset didn’t work, the problem could be hardware (a communication module or antenna is damaged). In this case, contact the service center. For Xiaomi models with a valid warranty, it costs 1,500-4000 to repair the communication module. ₽ (model-wise).

7. Check the lock by the operator or IMEI

If the phone was previously wanted, lost or bought from hand, the operator could lock it by IMEI.

1. Type *#06# and write down the IMEI (15-digit code).
2. Check the status on the site imei.info or through the operator service (for example, “IMEI Check” on the MTS website).
3. If the status is “Blacklisted” (blacklisted), contact the operator to unlock.

Calls may also be blocked due to:

• 📵 Unpaid invoice (operator temporarily restricts services).
• 🔒 Activated service "Antispam" (for some operators, it blocks unknown numbers by default).
• 📡 Roaming problems (if you are abroad).

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If the IMEI is locked and the phone is handheld, try contacting the previous owner, who may have forgotten to deregister the device after the sale.

Frequent Questions (FAQ)