Xiaomi account login error on your phone: 7 ways to fix the problem

Faced with an error when trying to log into the Mi-account on a Xiaomi, Redmi or smartphone POCO? Messages like “Incorrect Password”, “Server Unavailable” or “Device Unauthorized” can appear for a dozen reasons, from banal typos to system failures. In this article, we will look at all possible scenarios why the phone does not accept login data and give step-by-step instructions for restoring access. Particular attention will be paid to cases where the device requires an account link after a reset or firmware is a common problem in models with a computer. MIUI 12-14.

It’s important to understand that login errors are client-side (phone-side problems) and server-side (Xiamo Cloud malfunctions). The former can be fixed by you yourself, the latter sometimes require waiting or support. We’ll focus on practical solutions that work 90% of the time, including bypassing lockdowns after hard reset.

If you are in a hurry, use the quick checklist below to check the highlights before deep setup. For complex cases (for example, if the phone requires an old account after buying used), there is a section on alternative methods and risk warnings in the article.

1. Checking the basic parameters before correction

Before you start resetting or complex manipulations, make sure that the problem is not in the small things. 60% of login errors are due to incorrect data, unstable Internet or time constraints on the part of Xiaomi.

What you need to check first:

• 🔑 Login/password correctness. Make sure you enter data from your Mi Account, not from Google or social media. Remember: password is case sensitive!
• 🌐 Internet connection stability: Server unavailable error often occurs when there is a weak signal of Wi-Fi or mobile data.
• ⏳ Time restrictions. After several failed attempts, Xiaomi can block the login for 30 minutes.Wait or use password recovery.
• 📱 Area of account: If the phone is purchased in China (CN-version MIUI), If you have an account in Russia, there may be conflicts.

If all parameters are in order, but the error persists, move to the next section. Special attention: if the phone gives a message "This device is linked to another account", then the previous owner did not untie it, in which case additional actions will be required (see section 5).

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If you have forgotten your password but remember the email or phone number associated with your account, use the recovery function on account.xiaomi.com. This will save time and avoid unnecessary data reset.

2. Resetting the Mi Account password: step-by-step instructions

Forgot your password or suspect your account is hacked, or you can retrieve it from the official website or directly from your phone, and let's look at both.

Method 1: Recovery through the browser

1. Open account.xiaomi.com on any device.
2. Click "Forgot your password?" and select the recovery method: by email or phone number.
3. Enter the verification code received in the SMS or letter.
4. Create a new password (at least 8 characters, with capital letters and numbers).

Method 2: Recovery on the phone

1. On the account login screen, click "Forgot your password?".
2. Select the country of registration of the account (for example, "Russia" or "China" for Chinese versions).
3. Enter the linked email or phone and confirm with the code.
4. Create a new password and try again.

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Note: If the system requires you to enter the old password when you restore it, but you do not remember it, the only way out is to contact Xiaomi with proof of account ownership (checks, IMEI devices, etc.).

Make sure that email/phone is linked to your account | Check the Spam folder to search for emails from Xiaomi | Access an alternative device to receive the code | Remember a new password or save it in the password manager-->

3. The "Server Unavailable" Error: How to Fix

The message "Can't connect to the server" or "Network error" usually indicates connection problems or blocking access to Xiaomi servers. Here are 5 working solutions:

• 🔄 Restart the phone. It's banal, but it helps in 30% of cases - resetting the cache of the system can eliminate temporary glitches.
• 📶 Change the connection type. Turn off Wi-Fi and try mobile internet (or vice versa). VPN, Disable it – it can block access to Xiaomi servers.
• ⏰ Check the date and time. Incorrect settings can cause errors. SSL-Certificate settings. → Additionally. → Date and time and activate "Autodetermination".
• 🛡️ Clear the Mi Account cache. Go to Settings. → Annexes → Application management → Mi Account, click "Clear Cache" and "Clear Data".
• 🌍 Change server region. If the Chinese version of the phone (MIUI CN), try to use VPN Connected to Hong Kong or Singapore.

If none of these methods worked, the problem may be with Xiaomi Cloud, check the status of the servers on status.mi.com or wait until the problem is fixed (usually takes 1-2 hours).

4. fix the error "Device not authorized"

This error occurs when the phone is not recognized by the system as a trusted device for your account, most often after:

• Resetting settings (Hard Reset);
• Firmware updates;
• Changes to the IMEI (for example, after repairs)

How to fix the problem:

1. Confirm your device via email. Once you have entered your login/password, the system can send a confirmation link. Check your email (including the Spam folder).
2. Add the device manually. Go to account.xiaomi.com, in the Security section, find Device Management and add your current phone.
3. Reset your network settings. Go to Settings. → SIM-maps and mobile networks → Reset the network settings. This will delete the stored Wi-Fi and VPN, But often solves the problem of authorization.

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Note: If you bought your phone with your hands and the previous owner didn’t untie it from your account, you’ll need to contact them to remove the device from the trusted list. Otherwise, it won’t be possible to unlock the phone without losing data.

5. Unlock the phone after reset (if required by an old account)

The worst thing is that after Hard Reset, the phone requires someone else's Mi Account to input data, which means that the previous owner didn't untie the device, and there are only two ways to officially solve the problem:

Method 1: Relationship with the previous owner

• Ask them to log in to your account at account.xiaomi.com.
• In the Device Management section, it should find your phone by IMEI and delete it.
• You can then create a new account or log in to yours.

Method 2: Fastboot bypass (for advanced users) This method is only suitable for unlocked bootloader!

1. Download the official firmware for your model.
2. Transfer the phone to Fastboot mode (clip Power + Volume down).
3. Connect to the PC and execute the command: fastboot oem clean_all ⚠️ This will completely clear the data, including the link to the account!
4. Swipe your phone through the Mi Flash Tool with the clean all option option.

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Note: Fastboot does not work on all models; phones with a locked bootloader (such as the Redmi Note 12 or Xiaomi 13) will require official permission to unlock, which can only be obtained through the previous owner’s account.

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If the phone requires an account after a reset, but you can’t contact the previous owner, the only legal way out is to contact Xiaomi’s service center with purchase documents. Unofficial unlocking methods (through cloud services) often lead to a complete loss of functionality of the device.

6. Alternative methods of entry (if nothing helps)

If the standard methods don't work, try workarounds. They don't guarantee 100% results, but they can help in a hopeless situation.

Method 1: Entry through QR-code

1. On another device (PC or phone), open account.xiaomi.com and log in to your account.
2. In the menu, select "Scanner" QR-code".
3. On a locked phone, click "Login via QR" and scan the code.

Method 2: Use of a backup code

• If you previously configured two-factor authentication, you could have a backup code (10 digits) saved.
• Enter it instead of the password on the login screen.
• Backup codes are usually stored in emails from Xiaomi with the subject line "Your backup code for Mi Account."

Method 3: Reset via Recovery Mode Suitable for phones with unlocked bootloader.

1. Turn off the phone and press Power + Volume up to enter Recovery.
2. Choose Wipe Data → Wipe All Data.
3. After rebooting, try to re-enter.

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Note: Recovery will not work if the device protection feature is activated on the phone, in which case you will need an original account.

7.Prevention: How to Avoid Mi Account Problems in the Future

To avoid encountering login errors again, follow these guidelines:

• 🔐 Use a password manager (such as Bitwarden or KeePass) to remember login details.
• 📧 Link backup email and phone to your account, making it easier to recover.
• 🔄 Update regularly MIUI. New firmware versions fix authorization vulnerabilities.
• 📱 Before selling your phone: Make Hard Reset; Remove your device from the trusted list on Xiaomi’s site; Untie your Google and Mi Account.

What to do if you buy a used phone:

• Ask the seller to demonstrate the withdrawal from the Xiaomi account.
• Check that the Settings → Mi Account displays the words “No account”.
• Make sure your phone is not blacklisted by IMEI (check out imei.info).

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If you frequently reflash your phone or buy devices from hand, create a separate Mi Account specifically for this purpose, which will simplify the management of devices and reduce the risk of blocking the main account.

FAQ: Frequent questions about Mi Account login errors