Forgot the password from Mi Account Xiaomi – what to do? All ways to restore access

Forgot the Mi Account password and can't log into your Xiaomi account? This is a problem that many users of Redmi, POCO or Mi smartphones are familiar with, especially if the account was created a long time ago and the login data was not saved. Without access to Mi Account, you will not be able to use cloud storage, synchronize contacts, and in some cases even unlock the phone after resetting.

In this article, we will discuss all the current ways to restore a password, from standard (via email or SMS) to alternative (if you do not have access to the attached number or mail), and explain what to do if the device is locked due to a forgotten Mi Account password after a reset, and how to avoid complete data loss.

Why it is important to restore access to your Mi Account

Many users underestimate the role of Mi Account until they encounter a lock, which doesn’t just give you access to Xiaomi’s branded services, it directly affects the device:

• 🔒 Lock after reset – if you execute Hard Reset on a smartphone with a Mi Account tied, the system will require you to enter a login and password for activation (Factory Reset Protection protection).
• ☁️ Cloud data – without access to your account, you will lose synchronized contacts, notes, photos from Mi Cloud and call history.
• 📱 Smartphone features – some services (e.g. Mi Fit for smartwatches or Mi Home for smart home) require authorization.
• 🔄 Updates to the software - on some firmware MIUI Updates are only downloaded after logging into the account.

If you forget your password but remember the email or phone number associated with your account, it takes no more than 5 minutes to recover, and the difficulty arises when all the login details are lost, in which case additional steps will be required.

⚠️ Note: If you bought a Xiaomi smartphone with your hands and the previous owner did not untie his Mi Account, you will not be able to restore access yourself. In such cases, the device is considered “tied to someone else’s account” – you will need to contact Xiaomi with proof of purchase.

Method 1: Recovering passwords via email

The easiest and fastest method is to reset your password through an attached email, and it works if:

• 📧 You have access to the email specified when registering for your Mi Account.
• 🔗 Email has not been changed in account settings.
• 🌐 You can open a Xiaomi website on any device (PC, other phone).

Instructions:

1. Go to the official password recovery page: account.xiaomi.com/pass/forgetPassword.
2. Enter the login (email or phone number) associated with the account.
3. Choose the recovery method – Email.
4. Click Send the code and check the mailbox.
5. Enter the 6-digit code you have received on the site and come up with a new password (minimum 8 characters, with capital letters and numbers).

If the letter didn't arrive:

• 🔄 Check the Spam or Promotion folder (in Gmail).
• ⏳ Wait 5-10 minutes – sometimes sending code is delayed.
• 📤 Try to request the code again (Send again button).

Check the correctness of the email entered|Update the page and request the code again.|Try a different browser (Chrome, Firefox)|Make sure that the mailbox is not blocked.-->

Method 2: Recovery via SMS

If you have a phone number attached to your Mi Account, you can reset your password via SMS, which is a convenient method when you don't have access to your email or the email doesn't come.

• 📱 The number must be active (not blocked, not transferred to another person).
• 🌍 Only numbers from confirmed countries (Russia, Kazakhstan, Ukraine, Belarus, etc.) are supported.).
• 🕒 The code is valid for 5 minutes – if you do not have time to enter, request a new one.

Step-by-step:

1. Open the recovery page: account.xiaomi.com/pass/forgetPassword.
2. Enter your login (email or phone) and select SMS.
3. Enter the country and the phone number without spaces and signs (for example, 79123456789 for Russia).
4. Press Send Code.
5. Enter the 6-digit number received in SMS and set a new password.

If SMS doesn't come:

• 📵 Check if your carrier is blocking messages from short numbers (sometimes this is the case). +86 - China).
• 🔄 Try asking for the code 2-3 times at intervals of 1 minute.
• 📶 Make sure you have a stable network signal (better use Wi-Fi) + mobile).

⚠️ Note: If you use a virtual number (e.g. from services like TextNow or Google Voice), SMS Xiaomi blocks sending messages to such numbers to protect against fraudsters.

Through email| Through SMS| Through backup email|I am appealing for support |I have not been restored-->

Method 3: Recovery through backup email or security issues

If the primary email and phone number are not available, try using a backup address or security questions (if they have been set up), which do not always appear on the recovery page – their availability depends on the date of creation of the account and the region.

How to check:

1. On the password recovery page, enter the login.
2. If the system offers the option of a Reserve email or a Secret question, choose it.
3. For backup email, the algorithm is the same as for the main one (the code will come).
4. For a secret question, enter the answer exactly as when registering (taking into account the register and punctuation marks).

Examples of secret questions (may differ):

• 🏠 "What was the name of your first school?"
• 🐶 "Name of your first pet?"
• 🎂 "Mother's maiden name?"

If you don’t remember the answer, try:

• 🔤 Enter options with different registers (for example, "Ivanov" and "Ivanov").
• 📅 Consider possible errors during registration (typos, unnecessary gaps).
• 📝 View old records or correspondence – sometimes answers are saved in notebooks or mail.

Method 4: Unlock the device without the Mi Account password (if the phone is locked)

The situation is complicated if you not only forgot the password from Mi Account, but also the smartphone is blocked after resetting the settings (FRP In this case, the screen will require you to enter account data, and you will not be able to restore them using standard methods (no access to the account). email/SMS).

Options:

• 🔓 Official unlock through support - if you have a check or a box from your phone, you can contact Xiaomi with proof of purchase.The process takes 3 days to 2 weeks.
• 🛠️ Circumvention FRP regimentally Recovery/EDL — A technical method that requires a PC, cable and special software (for example, Mi Flash Tool) suitable for advanced users.
• 📱 Using firmware vulnerabilities on older versions MIUI (up to 12) there are bugs that allow you to bypass the lock through Settings → Additionally.

More about FRP Lock bypass:

If you are not sure about your skills, it is better to contact the service center.The average cost of unlocking FRP Lock in 2026 is from 1000 to 3000 rubles (depending on the model and region).

💡

Before resetting your settings on Xiaomi, always untie your Mi Account in the Settings menu. → Accounts. → Mi Account → Delete the account, it will save you from problems with FRP-lock-in.

Method 5: Appealing for Xiaomi

If all previous methods have failed, you can contact official Xiaomi support.

• 📵 No access to email or phone number.
• 🔒 The device is locked after being reset (FRP Lock).
• 🛡️ Account hacked or blocked for suspicious activity.

How to apply:

1. Go to the support page: mi.com/global/support.
2. Select the Mi Account section → Forgot Password.
3. Fill out the form by specifying: Account login (email or phone number) Device serial number (IMEI can be found on the box or via *#06#) Proof of ownership (check, photo of the box with serial).

Send a request and wait for a response (usually 1-3 days).

What to do if support does not respond:

• 📧 Please contact the alternative address: support@xiaomi.com (international). ru_support@xiaomi.com (for Russia and CIS).
• 📞 Call the hotline (for Russia: 8 800 700 01 25).
• 💬 Contact the official Xiaomi groups in Vkontakte or Telegram.

⚠️ Warning: Never buy "unlock Mi Account" from third parties on Avito, Olkh or Telegram channels. Fraudsters often ask for payment for "guaranteed unblocking" and then disappear. Only Xiaomi can officially unlock an account!

How to avoid Mi Account problems in the future

To avoid blocking your account again, follow the following simple rules:

• 📝 Save login details – write down your login and password in a secure location (for example, in Google Keep or Google Keep). 1Password).
• 🔄 Update your backup email – check it in your account settings (account.xiaomi.com) → Security).
• 📱 Untie your account before selling – Exit and delete Mi Account in your phone settings.
• 🔐 Enable two-factor authentication – this will protect your account from hacking (Security menu) → Two-step verification).
• ☁️ Check sync regularly – go to Mi Cloud and make sure that important data (contacts, photos) is saved.

Also useful:

• 📅 Check account activity – there is a login log in the Mi Account settings (Security) → If you notice suspicious devices, change your password immediately.
• 🔄 Create a backup – use the Local Backup feature in Settings → The phone. → Backup.

💡

Even if you don’t use the Xiaomi cloud, don’t remove Mi Account from your phone – this will protect your device from being blocked after a reset and make it easier to recover in case of loss.

Frequent Questions (FAQ)