How to safely turn off the got stuck Xiaomi: from smartphone to TV

A suspended Xiaomi device is a situation that almost every owner of the brand’s equipment has faced. Whether it’s a Redmi smartphone, a Mi TV or a Mi Band smartwatch, a sudden “stupor” of the system is unsettling. The main thing at this point is not to panic and not to take random actions that can aggravate the problem. For example, a hard power reset on some Xiaomi TV models can lead to loss of Smart TV settings or even damage to the firmware if a critical process is interrupted.

In this article, we will discuss all possible ways to turn off Xiaomi’s hanging devices, from the safest to the “extreme measures”, and explain why the device could freeze and how to prevent a recurrence of the situation. Special attention will be paid to models with MediaTek and Qualcomm processors – their behavior when they freeze is fundamentally different. If your Xiaomi does not respond to buttons, the screen freezes or there is a “black death” (black screen with backlight), here you will find a solution.

The reasons for the freeze of Xiaomi devices: why it happens

Before you reboot the device, it's helpful to understand what caused the crash, and 80 percent of the time, it's software-related, but sometimes hardware-related. Here are the main reasons:

• 🔄 Firmware Update: Interrupted Update MIUI Android TV — The most common cause of bricks, for example, Mi TVs. TV 4S mi TV Q1 They may freeze at the stage of unpacking the firmware if the Internet is turned off.
• 📱 RAM overload: Redmi Note smartphones with 3-4 GB of RAM often hang when you start heavy games (eg, Genshin Impact) and background processes.
• 🔌 Unstable power: Power surges in the socket or a discharged battery (below 5%) can cause a power controller to malfunction, especially on Poco models X3 mi 10T.
• 🛠️ Damaged system files: If the device has previously been rooted or incorrectly reset (fastboot erase userdata), there is a high risk of “flight” of the interface.

Less commonly, hardware problems are to blame: overheating of the processor (for example, on Black Shark after a long game), failure of the eMMC drive or oxidation of the battery contacts. If freezes are repeated regularly, this is an occasion to check the device in the service center.

Method 1: Soft reboot (for smartphones and tablets)

If Xiaomi’s screen doesn’t respond to touch, but the backlight works, try a soft reboot.This method is safe and doesn’t cause data loss.Suitable for all MIUI smartphones, including the Redmi 9, Poco F3 and Mi 11.

Algorithm of action:

1. Press the power button and the volume button at the same time.
2. Hold them for 10-15 seconds until the screen goes out and the Mi logo appears.
3. After you restart, check the health. If the device freezes again, move on to the next method.

On some models (e.g. Redmi Note 8 Pro), the combination may be different: instead of the volume button, a volume button is used. If it doesn't work, try an alternative combination.

Make sure the device is at least 10% charged.

Turn off the charger (if connected)

Press the buttons for 15+ seconds without letting go ahead of time

After the reboot, wait for the full MIUI load (3-5 minutes)

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⚠️ Warning: If after a soft reboot the smartphone turns on, but immediately hangs back on the Mi logo, this is a sign of damage to the partition /system. In this case, you will need to flash through Fastboot.

Method 2: Hard Reset for Smartphones

If the soft reboot didn't work and the device still doesn't respond, you'll have to use a hard reset, which will reset everything to the factory settings, so use it only as a last resort. On Xiaomi smartphones, there are two hard reset options:

1. Recovery Mode (saves data in internal memory, but resets settings).
2. Fastboot (full reset including internal memory)

Instructions for Recovery Mode:

1. Turn off the device (if it doesn’t respond, press the power button for 20+ seconds).
2. Press the power button + volume button before the Mi logo appears.
3. Release the buttons when the Recovery menu appears (in English or Chinese).
4. Select Wipe Data (use volume buttons for navigation, power button for confirmation).
5. Confirm the reset by choosing Yes.
6. After completion, select Reboot.

If the Recovery menu doesn’t appear or the device freezes again, try the Fastboot method:

fastboot erase userdata


fastboot erase cache




fastboot reboot

This will require a computer with installed Xiaomi drivers and the Mi Flash Tool program.

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If after reset, the smartphone requires a Mi Account, and you do not remember it, use the official unlock tool: account.xiaomi.com. Enter the IMEI device (located on the box or under the battery).

Method 3: Turn off the suspended TV Xiaomi Mi TV

Xiaomi TVs (Mi TV A2, Mi TV Q1, Mi TV P1) are most often got stuck while running firmware or when working with Google Play Services. Unlike smartphones, there are no physical buttons to reset, so the algorithm is different.

Step-by-step:

1. On the remote control, press the Power button for 10-15 seconds. On some remotes (for example, for Mi TV Stick), you need to press Home + Back.
2. If the remote is not working, disconnect the TV from the outlet for 30 seconds, then turn it back on. This will work if the freeze is not associated with a firmware update.
3. For forced reset on Android TVs TV: Press the Reset button on the TV body (usually located on the side or back, next to the TV body). HDMI-Use a paper clip or toothpick to press the button for 5-10 seconds.

If the TV is stuck on the update screen (Mi TV logo and progress bar), in any case do not turn off the power - this can damage the boot partition. Wait at least 30-40 minutes: sometimes the firmware is installed for a very long time due to slow Internet.

Method 4: Turn off smartwatches and fitness bracelets Mi Band

The Mi Band 6/7 and Xiaomi Watch S1 rarely freeze, but if that happens, the reboot algorithm depends on the model:

• 📶 Mi Band 6/7: Place the bracelet on charging, then press and hold the touch button under the screen for a while. 20 A few seconds before the Mi logo appears.
• ⌚ Xiaomi Watch S1: Press the physical button for 15 seconds. If it doesn't work, plug the clock into charging and try again.
• 🔋 For all models: if the screen does not respond, discharge the device until completely shut down (wait 1-2 days), then recharge.

After the reboot, sync the clock with the Mi Fitness app, as some data (such as step history) may be reset.

⚠️ Warning: On the Mi Band 7 Pro and Xiaomi Watch 2 Pro, the factory reset erases all health data, including ECG history and the scaling of the device. SpO₂. Before resetting, export the data in the app.

Method 5: Emergency shutdown of Xiaomi Mi Notebook laptops

Xiaomi laptops (Mi Notebook Pro series, Mi Notebook Air) freeze less often, but if this happens, use the following sequence:

1. Press the power button for 10 seconds - this will force the power out.
2. If it doesn’t work, turn off the charger and remove the battery (if it’s removable, like in Mi Notebook Air 12.5).
3. For models with built-in battery (Mi Notebook Pro X 15), hold the power button for 20-30 seconds.
4. After turning off, wait 1 minute and turn on the laptop again.

If your laptop freezes when you boot Windows, try entering Safe Mode:

1. When you turn on, hold Shift and press F8 (for Windows 10/11).
2. Select Troubleshooting → Additional settings → Boot options → Reboot.
3. After restart, press F4 to start in Safe Mode.

In Safe Mode, check your device for viruses (e.g., with Xiaomi Security) or roll back drivers if the freezes started after the update.

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On Xiaomi laptops with SSD-cache (e.g. Mi Notebook Pro 14 2020) forced power outages can result in the loss of unsaved data in the cache.Always save work before restarting!

What to do if nothing helps: diagnosis and service

If none of the methods worked and the device still does not respond, the following problems may occur:

• 🔧 The boot partition is damaged (Bootloop error on smartphones). EDL Mode (for Qualcomm) or SP Flash Tool (for MediaTek).
• 🔋 Power controller malfunction (device doesn't turn on even after charging) Redmi's frequent problem 9A POCO M3.
• 💾 Flash memory failure (symptoms: constant freezes, file reading errors) Diagnosed via fastboot getvar all.

For accurate diagnosis, connect the device to the PC and check its condition using utilities:

• Mi Flash Tool (for smartphones)
• ADB (Adb devices will show if the device is recognized).
• Xiaomi PC Suite (for backup recovery)

If you are not sure about your skills, contact the authorized service center Xiaomi. in Russia and CIS countries, this can be done through the site mi.com/service. Note that repair warranty does not cover damage caused by improper firmware or rooting.

How to Prevent Frosting in the Future

To minimize the risk of re-hangs, follow these guidelines:

• 🔄 Update your firmware regularly, but only through official channels (Settings) → The phone. → Update MIUI).
• 🗑️ Clean the cache once a month: Settings → Warehouse → Clear the cache.
• 🔋 Keep an eye on battery power: Do not let the discharge below 5% and do not use non-original chargers.
• 🛡️ Turn off unnecessary background processes in Settings → Annexes → Auto-start.
• 🔥 Avoid overheating: Do not play heavy games when charging, use cases with ventilation.

For Mi TVs, additionally:

• 📺 Turn off automatic updates in Settings → On TV. → Updating the system → Auto-update.
• 🔌 Use a network filter to protect against voltage surges.

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If your Xiaomi smartphone overheats frequently, activate Battery and Performance mode in Settings → Battery → Modes. This will limit background activity and reduce the load on the processor.

FAQ: Frequent questions about Xiaomi's got stuck devices