Xiaomi is stuck on the screensaver: how to safely turn off and restore work

You've turned on the Xiaomi Mi TV or the Redmi smartphone, but instead of the usual desktop, you only see the brand logo or endless download animations? This problem is familiar to many owners of Xiaomi equipment - the device gets stuck on the screensaver due to a firmware failure, application conflict or hardware problems. The main rule in this situation is not to panic or pull the power cord.

In 80% of cases, logo getting stuck is solved by software methods without going to the service center. We have collected all the proven methods, from a simple forced reboot to recovery via Fastboot. Importantly, the actions are different for Xiaomi TVs (Mi TV A series, Mi TV Q, Redmi Smart TV) and smartphones (Redmi Note, POCO, Mi 11, etc.).

If the device doesn't respond to the buttons, but the power indicator is on, that's a good sign. So it's not the hardware that's the problem, it's the system failure. Never disassemble the Xiaomi case yourself when you're stuck on the logo: it voids the warranty and can lead to short circuits. Start with the safest method, the soft reboot.

1. Forced reset: first step when getting stuck

The most versatile method that works on 90% of Xiaomi devices is hard reset, which doesn't delete data, it just restarts the system.

• 📺 Mi TVs TV 4/4A/4C/4S/5/5A/5X, Redmi Smart TV
• 📱 Redmi Note smartphones 8/9/10/11, POCO X3/F3, Mi 10/11
• 💻 Xiaomi Pad tablets 5/6

For TVs:

1. Press and hold the Power button on the case (or remote) for 10-15 seconds.
2. Release the button when the screen goes out.
3. Wait 30 seconds and turn on the TV again with the power button.

For smartphones/tablets:

1. Press the Power + Volume button for 10-20 seconds.
2. When the device vibrates or the screen flashes, release the buttons.
3. Wait for the automatic reboot (can take up to 2 minutes).

⚠️ Note: If after a forced reboot Xiaomi again hangs on the logo - the problem is deeper.

2.Reset to factory settings via Recovery Mode

If hard reboot doesn't work, the next step is to reset through Recovery Mode, which deletes all user data but keeps the system running, and is suitable for devices that:

• 🔄 Hang on the logo after the update
• 📱 Not responding to sensor/remote
• 🔋 Have a charged battery (for smartphones – at least 30%)

Instructions for smartphones / tablets:

1. Turn off the device (hold Power + Volume up until vibration).
2. Press Power + Volume up and hold until the Mi logo appears.
3. Release the buttons and you will be taken to Recovery Mode (English or Chinese menu).
4. Use volume buttons for navigation and power for selection.
5. Select Wipe Data → Wipe All Data (full reset).
6. Confirm the action and wait for the completion (5-10 minutes).
7. Choose Reboot. → Reboot to System.

For Xiaomi TVs:

1. Turn off the TV for 1 minute, then reconnect.
2. On the remote, press Menu + Volume down for 5-7 seconds.
3. In the Recovery menu, select Wipe Data (Reset).
4. After completion, press Reboot.

⚠️ Note: Some Xiaomi models (e.g. Redmi Note) 7/8) After the reset, you may need to enter a Mi Account linked to the device. If you do not remember the data, use the official unlock service account.xiaomi.com.

3. Fastboot Recovery: For Power Users

If the reset didn't help and the device still hangs on the logo, you'll have to use Fastboot mode.This method requires a PC, USB-It's a cable and basic command line knowledge:

• 📱 Smartphones with unlocked bootloader (bootloader)
• 📺 TVs that don’t respond to remote control
• 🔧 Devices after a failed firmware update

What you need:

• 💻 Computer with Windows/macOS/Linux
• 🔌 Original. USB-cable (for smartphones) type C)
• 📁 Firmware for your model (download from the official Xiaomi website)
• 🛠 Tools: Mi Flash Tool (for Windows) or fastboot (for Windows) macOS/Linux)

Step-by-step:

1. Install ADB/Fastboot drivers on PC (you can download here).
2. Unpack the firmware in a folder without Cyrillic characters (for example, C:\MiFlash\proshivka).
3. Turn off Xiaomi and press: For smartphones: Power + Volume down (before the rabbit in the eardress cap appears). For TVs: Menu + Volume down on the remote (before the Fastboot label appears).

Mi Flash Tool

fastboot devices

If the device is determined, continue.

fastboot flash all

or use the Mi Flash Tool (select the firmware folder and press Flash).

4. Hardware causes of hanging: when the "iron" is to blame

If none of the software methods worked, the problem could be the hardware, and the typical "iron" reasons for hanging on the logo are:

• 🔋 Faulty battery (for smartphones)
• 🔌 Damaged power supply or cable (for TVs)
• 💾 Failure of flash memory (eMMC)
• 🔌 Short circuit on the motherboard

How to diagnose:

• 🔋 The smartphone does not turn on without charging → - You can try to connect to another RAM or replace the battery.
• 📺 The TV flashes the indicator, but does not turn on → Check the fuse or replace the PD.
• 💾 The device turns off when downloading applications → Memory damage. Replacement of the eMMC chip is required.

Self-repair of the "iron" is possible only if you have experience with soldering equipment. For most users, the best option is to contact an authorized service center Xiaomi. ₽ (model-wise).

💡

If your Xiaomi warranty, do not open the case yourself! Service centers have the right to refuse repairs in case of violation of seals. Warranty card is valid 12-24 months from the date of purchase (check on the website mi.com/global/verify).

5. Prevention of hangings: how to avoid problems in the future

To Xiaomi does not hang on the logo, follow the simple rules:

• 🔄 Update the firmware only through official channels (Settings) → The phone. → Updating the system).
• 📱 Do not install applications from unknown sources (enable Settings). → Privacy → Special permits → Installation of unknown applications → turn off for all browsers).
• 💾 Clean the cache regularly: Settings → Warehouse → Clear the cache.
• 🔋 For TVs, use a voltage stabilizer - power surges often disable the power supply.

Advice for advanced users:

• 🛠 Install custom recovery (for example, TWRP) backup.
• 📊 Watch the temperature of the device: overheating can cause malfunctions. Use applications like AIDA64.
• 🔄 Before updating the firmware, do a backup via Mi Cloud or Google Drive.

💡

The most common reason for a logo hang is an interrupted firmware update. Always make sure the battery is at least 50% charged and the Wi-Fi is stable before the update starts.

6. Frequent User Errors and How to Avoid Them

Many Xiaomi owners make the problem worse with the wrong actions.

Another common problem is blocking Mi Account after resetting, if you forget your account data, restore it through:

1. account.xiaomi.com (enter email or phone).
2. The Mi Account app is on another Xiaomi device.
3. Contact support via support.xiaomi.com (prepare a purchase check).

FAQ: Answers to Frequent Questions