How to restore access to Xiaomi account if you forget your username or password

Why it is important to remember your Mi Account

Xiaomi’s account isn’t just a way to sync data between devices; it’s the key to having complete control over your smartphone, tablet, or brand smart appliances. Without access to Mi Account, you can’t:

— Install official firmware updates through Settings → The phone. → Updating the system.

Unlock the bootloader for custom firmware (even if you are the owner of the device).

Restore backups of contacts, photos or notes after resetting.

Use the Mi Cloud, Mi Home or Mi Fit services at full capacity.

Worst of all, after 5 Failed attempts to enter a password, the system can block the device on the 24 or require confirmation through an hourly email/And if you sell or give a gadget, the new owner can't activate it without your account.

In this article, we will discuss all the working methods, including those that Xiaomi does not disclose in the official documentation, starting with the simplest one: recovery via email.

Method 1: Recovery through Linked Mail

If you remember the email address that Mi Account is attached to but you forgot your password, that's the fastest way to go.+ years ago.

Steps to recover:

• 📧 Go to the password recovery page (opens in a new tab).
• 🔍 Enter the email linked to the account and click Next.
• 📩 The email will come to the mail with the theme Xiaomi Password Reset, it will have a 6-digit code or direct link for reset.
• 🔑 Enter the code on the site or click on the link, then set a new password (minimum 8 characters, with a capital letter and a number).

Important: if the letter did not arrive during the 5 Just check the Spam folder and make sure the email is entered without a typo. Xiaomi server sometimes delays sending to the server. 10-15 minute.

If you don’t remember which mail is tied, try to remember:

• 📎 The main email you used when registering (such as Gmail or Mail.ru).
• 📎 Reserve address specified in account settings (check all your inboxes).
• 📎 Corporate email, if registered via work mail.

If none of the addresses fit, move on to the next method.

Method 2: Recovery through phone number

If you have linked your phone number to your Mi Account, you can restore access via SMS. This method works even if the email is lost or blocked.

Instructions:

1. Open the recovery page and select the Phone tab.
2. Enter the number in the format +79XXXXXXXXX (for Russia or +380XXXXXXXXX (for Ukraine).
3. Click Get the code - the phone will come SMS 6-digit.
4. Enter the code on the site and set a new password.

⚠️ Note: If the phone number has been changed (for example, you changed the SIM card), this method will not work. SMS, if IP-There were too many requests for restoration.

If SMS doesn't come:

• 📵 Check if your carrier is blocking messages from short numbers (e.g., the message is not blocked by the carrier, +86.. — China code).
• 📵 Try to request the code again through 1-2 minute.
• 📵 Make sure the number is entered without spaces and dash.

If your phone is lost or your SIM card is unavailable, try the following method.

Method 3: Use of backup code

When you create a Mi Account, the system offers to save a backup code, an 8-digit set of numbers and letters, which can be used to restore access if both email and password are forgotten.

Where to look for backup code:

• 📄 In a letter from Xiaomi with the topic Your Mi Account backup code (check all mail folders, including Spam folders»).
• 📄 In a notebook or file on your computer, if you have saved it.
• 📄 In screenshots with account settings (check phone gallery or cloud storage).

How to apply the code:

1. On the Mi Account login page, click Forgot your password.
2. Select the option to use the backup code.
3. Enter 8 characters of the code and confirm the action.

⚠️ Warning: The backup code is only valid once! Once used, the system will generate a new one that will come to the linked mail.

If the code is lost or never saved, you can only contact Xiaomi for support.

Method 4: Contact Xiaomi Support

If all previous methods fail, you will have to contact official support, which is the longest (1 to 7 days) but often the only way.

What will be required to confirm:

• 📄 Photo or scan of passport (to confirm identity).
• 📄 Check or warranty card on the Xiaomi device (if any).
• 📄 IMEI phone number (can be found via *#06# or on the box).
• 📄 Approximate date of account creation.

How to apply:

1. Go to the support page and select Mi Account.
2. Fill out the form specifying the problem: Forgot the login / password, no access to the mail / phone.
3. Attach scans of documents and send a request.

Time frame for consideration:

⚠️ Note: Xiaomi support may refuse to restore if the account was created through third-party services (such as Facebook or Google) or if the data in the passport does not match the information when registering.

If you are rejected, the last way is to reset your account via Fastboot (but it is only suitable for unlocked devices).

Method 5: Reset Mi Account via Fastboot (for advanced)

This method only works if:

• 🔓 The bootloader is unlocked (Bootloader Unlocked).
• 🔧 You have access to Fastboot Mode (Firmware Mode).
• 💻 There is a computer with drivers installed ADB/Fastboot.

Instructions:

1. Turn off the phone and press Volume Down + Power to log into the Fastboot.
2. Connect the device to the PC and open the command line.
3. Enter the command to reset your account: fastboot erase frp
4. Reboot your phone with the command: fastboot reboot

⚠️ Warning: This method removes all data from the device, including photos, contacts and apps, and can also lead to blocking. IMEI, If it's done wrong, use it only as a last resort!

If the bootloader is locked, it won't work, so you just have to go back and get the documents.

Make sure the loader is unlocked|

Download and install ADB/Fastboot PC-only|

Backup of important data (if possible)|

Charge your phone at least 50 times%-->

How to avoid loss of access in the future

To avoid having to deal with a forgotten account, follow these tips:

1. Keep the data in a safe place:

• 📝 Write down your login and password in a notebook or password manager (such as KeePass or a password manager). 1Password).
• 📝 Take a photo of the backup code and save it to the cloud (e.g. Google Drive).

2. Set up two-factor authentication:

• 🔐 Link your account to Google Authenticator or SMS.
• 🔐 Save backup codes for 2FA (You will need them if you lose access to your phone).

3. Regularly check access:

• 🔄 Once 3-6 For months, log in to Mi Account through the official website.
• 🔄 Update your email and phone in your account settings.

4.Do not use your account to sell your device:

• 🚫 Before selling a Xiaomi smartphone, be sure to exit the Mi Account and make a reset to factory settings.
• 🚫 Do not pass the username and password to the new owner – this violates the policy of Xiaomi.

Critical information: If you sell a phone with a linked account, the new owner can lock it in 30 days and you will lose access forever. → Mi Account → Delete the account.

Frequent Mistakes and How to Avoid Them

Many users make the same mistakes when restoring Mi Account, and here are the most common ones:

Error 1: Entering the wrong email or phone

— Check the letter register in your mailing address (e.g. Ivan).@mail.ru ivan@mail.ru — different accounts).

— Please provide a phone number with country code (+7 for Russia, +380 for Ukraine).

Mistake 2: Ignoring the backup code

Many users skip the step of saving the code when registering and then can not restore access.

Xiaomi does not send backup code again – it can only be obtained when you create an account.

Mistake 3: Attempted account hacking

The use of programs for password selection leads to a permanent blocking of the account.

— Xiaomi is tracking suspicious activity and may ban IP-address.

Mistake 4: Untimely appeal for support

If you remember at least some of the data (such as an old password or registration date), the chances of recovery are higher.

The longer you wait to file, the harder it is to prove that the account belongs to you.

Avoiding these mistakes will save you time and nerves.

💡

If you often forget passwords, use an autocomplete password manager. For example, Bitwarden or LastPass can automatically enter data from Mi Account when you sign in.

FAQ: Answers to Frequent Questions

If your question is not covered in FAQ, Try to find a solution on the official forum Xiaomi or in the Telegram chat community.

💡

The most reliable way to keep your Mi Account secure is to save the backup code and link your account to your current email and phone, and even if you forget your password, it takes no more than 5 minutes to recover.