A forgotten Mi Account password can become a real headache, without which you can’t use Xiaomi’s branded services, sync data between devices, or even unlock your smartphone after a reset. Worse, if your phone was tied to your account and you don’t remember your password, your device can be locked forever. But don’t panic — restore access for real, and we’ll show you how to do it as quickly and safely as possible.
In this article, you will find all the current ways to restore your Mi Account password in 2026, from the standard email procedure to the little-known methods of backup contacts or even support. We will also discuss what to do if you do not have access to your linked phone number or mail, and how to avoid blocking your account in the future. Importantly, some methods only work for accounts created before 2023, we will warn you about this in advance.
1. Standard password recovery via email or SMS
This is the easiest and fastest way, and it works 90 percent of the time, if you have access to a linked email or phone number, and it takes no more than 5 minutes, but it requires a stable Internet connection.
To begin recovery:
- 📱 Open your browser on any device and go to the official Mi Account login page: account.xiaomi.com.
- 🔑 Click on “Forgot Password?” under the field to enter.
- 📧 Enter the email or phone number associated with the account and select the recovery method: Get the code by SMS Or send a letter to an email.
- 🔢 Enter the received 6-digit code in the appropriate field and come up with a new password (minimum length - 8 characters, be sure to have letters and numbers).
If you do not receive an SMS or email, check:
- 📥 Spam folder in the mail – sometimes emails from Xiaomi get there.
- 📵 Phone balance – you may have run out of money in your account.
- 🌍 Region SIM-Cards – codes only come to numbers registered in the same country as the account.
⚠️ Note: If you are trying to recover a password from another device (not Xiaomi), the system may request additional verification.
2. Recovery via backup email or phone number
If the main email or phone is not available, but you have provided a backup contact when registering, you can use it. This method works even if the main mail is hacked or deleted.
Instructions:
- Go to the password recovery page (link).
- Enter the main email or phone that is not accessible and click “Next”.
- The system will offer alternative verification methods. Select Use backup email/phone.
- Enter a backup contact and get a confirmation code.
- Create a new password and save it in a safe place (such as a password manager).
If you don't remember if you've made a backup call, try entering possible email or phone options. The system will tell you if the data match.
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You can add a backup email in your account settings in advance. → Security → Standby email/telephone and provide current data.
3. Recovery without access to email and phone: complex cases
This becomes more difficult if you don’t have access to either the primary or backup contact, leaving you with two options: to call Xiaomi support or to use documentary confirmation (if your account is linked to the device).
Try contacting support first:
- 📧 Email the official email: support@xiaomi.com (in English) or through the Xiaomi website feedback form for your region.
Support can come back in 3-7 days, and in some cases, a video call will be required to demonstrate the device and documents.
⚠️ Warning: Never buy "unblocked" accounts from third parties! this is a scam and after such an operation your device can be locked permanently. Xiaomi does not officially provide account unlocking services for money.
What to do if support is not responding?
4 Unlocking the device tied to the Mi Account
If you have reset your account password but your phone is still locked (showing the message "This Mi device is locked"), you will need an additional unlock procedure, which is true for devices with the Mi Cloud Lock feature (on by default on all Xiaomi smartphones after 2018).
To unlock the phone:
- Turn on the device and connect to Wi-Fi.
- On the lock screen, enter the restored Mi Account (email/phone + new password).
- If the system requests additional verification, use an SMS or email code.
- After successful login, the phone is unlocked automatically.
If the device is not connected to the network (for example, after a reset), use another smartphone or computer to recover the password, and then enter the data on the locked phone.
| Situation | Decision | Time. |
|---|---|---|
| Password is forgotten, there is access to email/SMS | Standard recovery via account.xiaomi.com | 2-5 minutes |
| No email access, but backup. | Recovery through backup contact | 5-10 minutes |
| There's no access to anything, but there's phone checks. | Appeal in support of documents | 3-7 days |
| Phone locked after reset | Entering account data on the lock screen | 1-2 minutes |
| Account hacked or deleted | Appeal for support with evidence of ownership | 7-14 days |
5. How to avoid Mi Account problems in the future
To avoid blocking your account again, follow these guidelines:
Specify a backup email in your account settings|Save the password in the manager (1Password, KeePass)|Disable your account binding to your device if you are selling your phone|Regularly update your contact information|Do not use one password for multiple services-->
It's also useful to know:
- 🔄 Two-factor authentication (2FA) Protects your account from hacking, but makes it harder to recover, only activate it if you're confident that backup contacts are secure.
- 📱 On Xiaomi devices older than 2020, you can disable the binding to the account in Settings → Mi Account → Delete your account, but after that, some features (like Find Device) will stop working.
- 🔐 If you are selling a phone, be sure to delete the Mi Account through the settings before resetting. Otherwise, the new owner will not be able to use the device.
If you often forget passwords, use a manager like Bitwarden or Google Password Manager, which not only stores data in encrypted form, but also helps generate reliable combinations.
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Even if you don’t use Xiaomi services, don’t delete Mi Account from your phone – this can result in your device being locked after an upgrade or reset.
6. Frequent mistakes and how to avoid them
Many users make the same mistakes when restoring access, and here are the most common ones:
Error 1: Entering the wrong email or phone.
Solution: Check if you are not sealed. If you do not remember the exact address, try all possible options (for example, ivanov@gmail.com and ivanov.1990@gmail.com).
Mistake 2: Using a VPN or proxy
Solution: Xiaomi can block access from suspicious IP. Disable VPN before recovery.
Error 3: Repeated attempts to enter code.
Solution: After 5 wrong attempts, the account is locked for 24 hours. Wait or try to recover from another device.
Mistake 4: Ignoring backup contacts.
Solution: Always provide a backup email or phone when you sign up, which will save you 80 percent of the time.
Error 5: Buying “unblocked” accounts.
Solution: This is fraud. Xiaomi doesn't sell unlocks, and after such an operation, the device can be locked permanently.