Forgot your Mi Account password and can’t log into your Xiaomi smartphone? This problem is familiar to many users – especially after resetting your settings or buying a used device. Without access to your account, you will not be able to use Xiaomi’s branded services (for example, Mi Cloud or Find Device), and in some cases, the phone will be blocked altogether. In this article, we will analyze all the current methods of password recovery - from standard ones (via the standard one). email/SMS) to alternatives (through backup code or support service).
It’s important to understand that the recovery process depends on whether your account is linked to a phone number or a backup email. If you’ve never set up this data, your chances of a successful recovery are reduced. Also, consider that after several failed login attempts, Xiaomi may temporarily block your account for security reasons.
1. Standard recovery via email
The easiest way to do this is to use an email that is linked to your account, and this method works if you remember the email address you signed up for and you have access to the mailbox.
Algorithm of action:
- 📧 Go to the Mi Account login page at account.xiaomi.com (or via the Mi Account app on your phone).
- 🔑 Click on “Forgot Password?).
- ✉️ Select the recovery method - Email.
- 📩 Enter the email address associated with the account and follow the instructions in the letter.
The email will contain a password reset link (valid 24 hours). If the email does not arrive, check the Spam folder or request a resubmission.Please note: Xiaomi may use @xiaomi.com, @mi.com or third-party domains (e.g. @service.mail.xiaomi.com) - add them to the whitelist so that emails are not blocked.
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If you don't remember which email is linked to your account, try entering your options, and the system will tell you if there is an account with such an email.
2. Recovery via SMS (phone number)
If the Mi Account is linked to a phone number, you can restore the password through SMS. This method is faster than email recovery, but requires access to the email. SIM-map.
Step-by-step:
- Open the Mi Account login page (account.xiaomi.com).
- Click on “Forgot your password?” and select SMS.
- Enter the phone number in international format (for example +79123456789).
- Confirm the code and enter it in the appropriate field.
- Create a new password (minimum length – 8 characters, the presence of letters and numbers is required).
Code in SMS It's 5 minutes. If the message doesn't come, check the balance. SIM-Cards (sometimes the operators block the cards) SMS from services with negative balances, or request a resubmission, and make sure that the number is linked to that account if you have changed. SIM-Card after registration, the method will not work.
3. Use of backup code (Backup Code)
When you set up two-factor authentication (2FA) in Mi Account, the system offers to save backup codes, one-time passwords to restore access, and if you write them down, this method will be a salvation.
How to use the backup code:
- 🔐 On the account login page, select “Forgot the password?».
- 📄 In the “Other methods” section, find the Backup Code).
- 🔢 Enter one of the saved codes (each code can only be used once).
- 🔄 Create a new password.
Backup codes are issued when you turn on 2FA in your account security settings, and if you haven't saved them, that won't work, and they're valid until they're used or you turn off two-factor authentication.
What to do if the backup codes are lost?
4.Recovery through Xiaomi Support
If standard methods don't work (e.g., no email/SMS access or no account is blocked), you have to get official support, which takes longer, but sometimes it's the only way.
What will be required for the application:
- 📄 Documents confirming possession of the device (check, warranty card, box with IMEI).
- 📱 IMEI phone (can be found via *#06# or on the sticker under the battery).
- 📅 Date of purchase and device model (Redmi Note 12 Pro)+, Xiaomi 13 Ultra, etc.).
- 📧 Alternative email for communication.
How to apply:
- Go to Xiaomi support site: support.xiaomi.com.
- Select the Account & Security section.
- Fill out the form with the problem (“Restore access to Mi Account”).
- Attach scans of documents and submit the application.
Consideration period is 3 to 10 business days, support can request additional data (for example, a photo of a box with a serial number). If the device was bought from hand, the chances of recovery are minimal - Xiaomi prioritizes requests from the original owners.
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Calling for support is the last resort, and only use it if you've exhausted all other ways.
5 Unlocking Mi Account after resetting phone
If you reset your phone (Settings → Phone → Settings Reset) and don’t remember the Mi Account password, the device may require you to enter your account information the first time you turn on, which is Mi Cloud Lock protection, and it’s almost impossible to get around it without accessing your account.
Options for a solution:
| Situation | Decision | Notes |
|---|---|---|
| The phone was bought new, there's a check. | Contact Xiaomi with documents | The probability of unlocking ~80% |
| The used device, the previous owner did not untie the account | Contact the seller and ask to delete the account via Find Device | If the seller does not respond, return the phone under warranty (if possible). |
| Your account but your password is forgotten | Restoring access to any of the above methods | After recovery, the phone will be unlocked automatically. |
| Phone purchased abroad (Global/Chinese version) | Contact the Regional Service Center | Chinese versions (CN ROM) may require additional data |
⚠️ Warning: Don’t use third-party services that offer “unblock for money”; often they are scammers who either won’t do the job or install malware on the phone. Officially, Xiaomi does not provide tools to bypass Mi Cloud Lock without proof of ownership.
☑️ What to do before buying a used Xiaomi
6. Frequent mistakes and how to avoid them
When you restore your password, you often have some common problems, and here are the most common ones and how to solve them:
Error 1: “Incorrect email or phone number”
The reason: you enter the wrong address or number that is linked to your account, so try all possible email options (including old inboxes) or check if you have changed. SIM-card.
Mistake 2: “Too many attempts to enter”
The reason: the system has blocked the account after several failed attempts, so the solution is to wait 24 hours or use another recovery method (for example, a backup code).
Error 3: “No account found”
Reason: You may have signed up through third-party services (like Google or Facebook) Solution: try logging in through these services on account.xiaomi.com.
⚠️ Note: If you see a message saying “Account blocked for suspicious activity,” don’t try to restore access yourself, which can make things worse. Contact support immediately with an explanation of what happened (e.g., “I tried to restore password and entered incorrect data»).