Recovery of Mi Account password via phone number: full instruction 2026

Forgot your Mi Account password and can't log into your Xiaomi, Redmi or POCO smartphone? Don't panic - you can restore access through your linked phone number in minutes, even if you don't have backup mail or two-factor authentication. In this article, we'll look at all the working ways to reset your password, including bypassing common errors (e.g., "code doesn't come" or "number is not recognized").

The SMS recovery process is different from the standard password change in other services. Xiaomi uses its own authentication system, where the phone number must be linked to the account in advance. If you have never confirmed the phone in Mi Account, this method does not work, you will have to use alternative options (we will also discuss them below).

In the article you will find:

• 🔹 Step-by-step instructions with photo for recovery through SMS (relevant for 2026).
• 🔹 5 common problems (code does not come, number is not recognized, etc.).
• 🔹 Alternative methods if recovery via phone is not possible.
• 🔹 Security Tips to Avoid Account Blocking in the Future.

1.Preparation: What to check before recovery

Before you start resetting your password, make sure that three key conditions are met:

1. The phone number is linked to Mi Account. If you have never confirmed your phone in your account settings (Mi Account → Security → Phone Number), SMS recovery will not be available.
2. You have access to SIM-The confirmation code will come to the number that was linked to the account. SIM-card lost or number changed, contact the operator to restore the number.
3. The device is connected to the Internet. The recovery process requires an active connection (Wi-Fi or mobile data). Some Xiaomi models (such as the Redmi Note 10 and older) may require a connection to the Xiaomi network – more about this below.

If at least one of the conditions is not met, go to the section "What to do if recovery via phone is impossible".

⚠️ Note: If you are trying to restore an account on a stolen or hand-buyed device, Xiaomi may block access after several failed attempts.

Phone number linked to Mi Account|

There's access. SIM-number-card|

Device connected to the Internet (Wi-Fi/mobile data)|

Battery charge of more than 30% (in case of a long procedure)-->

2. Step-by-step instructions: how to restore a password through the number

Follow this guide to reset your Mi Account password via SMS. The process is the same for all Xiaomi, Redmi and POCO devices, regardless of the model.

Step 1. Go to the recovery page

Open your browser on any device (not even Xiaomi) and click on the link:

https://account.xiaomi.com/pass/forgetPassword

If you restore the password directly on the locked smartphone, select the option Forgot the password? on the sign-in screen to Mi Account.

Step 2: Choose a recovery method

On the recovery page, select Restore via phone number (or SMS). If this option is not available, then the number is not linked to the account - use other methods.

Step 3. Enter the tied number

Please include the phone number that was confirmed in the Mi Account.

• 📱 The number is entered in an international format (for example, +79123456789, not 89123456789).
• 🔢 If the number starts with 8, replace it with +7 (e.g. 89123456789) → +79123456789).
• 🌍 For numbers of other countries, use the appropriate code (for example, +380 for Ukraine, +1 for the US).

Step 4: Receiving and entering a confirmation code

The number will be sent to a 6-digit SMS, enter it in the appropriate field on the site.

• 🔄 Click Send again (the code can be requested no more than 3 times in a row).
• ⏱️ Wait 1-2 minutes, sometimes SMS comes late.
• 📵 Check if your carrier is blocking messages from short numbers (e.g., Mi Account sends messages). SMS number +8610...).

Step 5: Create a new password

Once the code is successfully entered, the system will suggest you to come up with a new password.

• 🔐 Length: 8–16 characters.
• 🔤 It should contain upper and lowercase letters, as well as numbers.
• 🚫 Simple combinations (e.g. 12345678 or qwerty) cannot be used).

Once you save the new password, the system will automatically redirect you to the login page, and you can now log in to Mi Account on any device.

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If after changing the password, the device requires re-activation, restart the smartphone and re-enter the Mi Account.

3. Typical errors and their solutions

Even if you do the right thing, users often run into problems, and let's look at the 5 most common mistakes and how to fix them.

If none of the solutions worked, try to restore your password via email (if it’s tied) or contact Xiaomi support.

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If you often forget passwords, save the new password from Mi Account in the password manager (e.g. Google Password Manager or KeePass).

4 What to do if recovery via phone is impossible

If your phone number is not linked to your account or you have lost access to the SIM-Map, use alternative methods:

Method 1: Recovery via email

If you have mail attached to your account, go to the recovery page (link) and select Restore via email. The email will come to the address with the password reset link.

Method 2: Use of a backup code

If you previously configured two-factor authentication (2FA), you may have backup codes stored in:

• 📄 Paper Notebook (if you print them out).
• 📱 Notes on another device.
• 🔐 Password Manager (if saved there).

Method 3: Appealing for Xiaomi

If none of these methods worked, please contact official support:

1. Go to account.xiaomi.com.
2. Select Need Help? → Contact Support.
3. Fill out the form by stating:

The response from support can take anywhere from 24 hours to 3 days.

5. How to avoid Mi Account problems in the future

To avoid blocking your account again, follow these guidelines:

• 🔐 Link phone number and mail in Mi Account settings → It'll make it easier to recover.
• 📲 Enable two-factor authentication (2FA). This will protect your account from being hacked, even if your password is compromised.
• 📝 Save your backup codes in a safe place (such as an encrypted file or password manager).
• 🔄 Regularly update your password (every 3-6 months) and use complex combinations with letters, numbers and characters.
• 🚫 Do not use the same password for Mi Account and other services (e.g. Google or social media).

If you sell or transfer a Xiaomi device to another person, be sure to log out of the Mi Account and reset to factory settings. Otherwise, the new owner will not be able to use the smartphone without your login details.

6.Frequent questions about Mi Account recovery

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If you often forget passwords, set up sign-in to Mi Account via fingerprint or Face ID (available on models with appropriate sensors).