Mi Account passwords are one of the most common problems faced by Xiaomi, Redmi and POCO smartphone owners, often after buying a new device or taking a long break from using the gadget. Fortunately, Xiaomi’s security system provides several reliable ways to regain access to its data, and linking the phone number here plays a key role.
Restoration of access through SMS-The message is considered the fastest and most convenient method, as it does not require a connection to a computer or the presence of backup codes, but to successfully complete the procedure, it is necessary that the SIM card to which the account is registered is in your hands and is active. In this article, we will discuss in detail the step-by-step algorithm of actions.
It’s worth noting that the process may vary slightly depending on the version of the MIUI or HyperOS interface, and the region of your account registration, but the basic principle of authentication through Xiaomi servers remains the same, and if you follow the instructions, you can get back access to the cloud, device search, and other ecosystem services.
Preparation for the procedure for restoring access
Before you go directly to the data entry, you need to make sure that the equipment is ready. Password recovery requires a stable connection to the Internet, so check whether your smartphone is connected to Wi-Fi or a 4G mobile network. Lack of Internet is the most common cause of errors in the stage of sending a request to the server.
If the number has changed or the SIM card is lost, the standard method through SMS will not work, and you will have to use alternative options such as recovery via email or support. Make sure that there is a minimum amount on the number balance to receive incoming SMS, if your operator provides this service for a fee (although in most cases it is free).
⚠️ Warning: Make sure you are trying to re-access the exact region of your account that you selected when you registered (CN), If you are trying to log in via a European server, the system will not find your number.
It is also recommended to charge the device up to 40-50% in advance. Although the recovery process is not resource-intensive, suddenly turning off the smartphone during data synchronization after login can cause system failures.
How to log into the recovery page
There are two main ways to start the reset procedure: directly through the smartphone lock screen or through the web browser on any device. The first option is preferable if the phone is unlocked, but requires you to enter a password when installing apps or syncing.
When using your smartphone, go to the Settings menu, find the Mi Account option, or click on the avatar at the top of the settings screen. If the system requests a password you have forgotten, click on the Forgot Password or Forgot Password link. This action will automatically redirect you to the Xiaomi authorization web page inside the built-in browser.
If you use a computer or other phone, open any browser and go to the official website id.mi.com. Here you need to enter your Mi ID (phone number or email) and press the login button. On the next screen where you need a password, also select the recovery option. It is important to use only official resources so that you do not pass your data to scammers.
💡
Use incognito mode in the browser when recovering your password so that the cached data of the old session does not cause conflicts during authorization.
The interface of the recovery page can be in English or Chinese, if your region is not automatically determined. URL-address: for Russia and CIS it is usually id.mi.com with the choice of region Russia.The correct choice of region ensures that the request will go to the desired database server.
Step-by-step recovery instructions via SMS
Once you have reached the recovery form, the system will prompt you to select the method of identification: select the option “By phone”**. In the field that opens, enter the phone number associated with the account. Please note that the country code must be selected correctly (for example, +7 for Russia, +380 for Ukraine, +375 for Belarus).
Press Send or Send. Your phone will come. SMS-a message with a confirmation code. Enter this code in the appropriate field on the recovery page. The code is valid for a limited time, usually 5-10 minutes, so you need to act quickly.
☑️ Pre-reconstruction checks
Once you've successfully entered the code, the system will suggest you come up with a new password. Come up with a complex combination using capital letters, numbers, and special characters. Write a new password in a safe place or use a password manager. Once you confirm a new password, access to the account will be restored, and you can log in.
In some cases, if your account is protected, you may need to confirm it via email or answer a secret question. Follow the instructions on the screen. If the system reports an error, check if you have entered the number correctly and try to repeat the procedure in 15 minutes.
What to do if your phone number is not available
When the SIM card is lost or the number no longer belongs to you, it complicates the process, but does not make it impossible.If you have access to an email address that was linked to the Mi Account as a backup, select the option "By email"**.
If neither the number nor the email are available, the only legal way is to contact Xiaomi’s support team, you will need to prove ownership of the account, usually by checking for the purchase of devices associated with the account, or scanning documents if identity verification has been carried out.
| Method of recovery | Conditions required | Speed of implementation | Probability of success |
|---|---|---|---|
| SMS to the number | Availability of a SIM card | 1-5 minutes | Tall. |
| Access to the mailbox | 5-15 minutes | Tall. | |
| Support | Checks, documents, device IDs | 3-10 days | Medium |
| The secret question | Remember the answer to the question | 1-2 minutes | Depends on memory. |
It is important to understand that without access to a phone number or email, the recovery process can take considerable time. Security personnel carefully check requests to prevent the possibility of third parties stealing an account, and be prepared to provide as much information as possible about the last login and devices used.
Why does the system not accept the code from SMS?
Problems with obtaining a confirmation code
One of the most annoying problems is when SMS code just doesn't come in, which can be caused by carrier-side technical failures or Xiaomi server overload, and first check if short numbers are blocked and if there's space in the phone's memory.
Sometimes the problem is a broken Internet connection, try switching from Wi-Fi to mobile internet or vice versa, and it’s worth checking if your number is on the Xiaomi blacklist because of multiple failed login attempts, so you’ll have to wait 24 hours.
⚠️ Warning: Never use third-party apps to "get" SMS», If you are not sure about their security, entering account data on questionable resources can lead to complete loss of access and identity theft.
If you are roaming, make sure that your carrier activates the SMS reception service. In some plans, incoming roaming messages may be paid or require special network settings. Check the network status in the phone settings - 4G/LTE or 3G should be specified.
Two-factor authentication and security
After successful password recovery, it is strongly recommended to set up two-factor authentication (2FA) and this will add an additional layer of protection, requiring not only password confirmation, but also code from an SMS or authenticator application, and even if attackers recognize your password, they will not be able to log in to your account.
To set up 2FA, go to Security in Mi Account Settings. Select Two-Stage Verification** and follow the instructions. You can use your phone number as your primary method or connect to Google Authenticator, which is a safer option, as it doesn’t depend on your SIM card.
💡
Regularly updating contact details (backup email and phone number) in security settings is the best way to prevent future account loss.
Also check the list of trusted devices. This section shows all the gadgets that are currently logged in to your Mi Account. If you see an unfamiliar device, immediately click the Delete or Sign-out button to terminate the communication session, which force the unknown device to request the password again.