How to Recover Xiaomi Mi Account If You Forgot Your Password: Step-by-step Guide 2026

Mi Account passwords are one of the most common problems among Xiaomi, Redmi or POCO smartphone owners. Without access to your account, you won’t be able to download apps from the Mi App Store, sync contacts, use Mi Cloud cloud storage, or even unlock your phone after resetting. Worse, without the right actions, the device can remain a brick forever — especially if the reset protection (FRP) feature is enabled.

In this article, we will look at all the current ways to restore access to Mi Account in 2026, including official methods via email/SMS, workarounds for locked phones and the nuances of working with Xiaomi support. Separately, we will focus on the typical errors that cause users to lose access forever, and give a checklist for successful recovery. If you have already tried to reset your password, but received the error “Couldn’t verify your account” or “Too many attempts”, here you will find a solution.

1. Recovery of password via email or phone

The easiest and most official way is to use the restore feature on Xiaomi's website, which is suitable if you have access to a linked email or phone number.

1. Go to the recovery page: open your browser and enter account.xiaomi.com/pass/forgetPassword.
2. Choose the recovery method: specify the email or phone associated with the account. If you don't remember, try all the options.
3. Get a confirmation code: an email will come with a link, an SMS with a 6-digit code will come to your phone.
4. Create a new password: after entering the code, the system will suggest coming up with a new password (at least 8 characters, with capital letters and numbers).

⚠️ Attention: If you don’t get it SMS Check the Spam folder and make sure the number/email Xiaomi can also block the sending of code if you suspect a hack, in which case you will have to wait. 24 hourly or use a backup address.

If you successfully reset your password, but your phone still requires you to enter data after resetting, try:

• 🔄 Reboot your device – sometimes the system “does not see” updated account data.
• 📶 Connect to another Wi-Fi network – sync problems may be due to locking IP.
• ⏳ Wait 10-15 minutes – Xiaomi servers are sometimes delayed by the update of the account status.

2. Use of backup email or telephone

If the primary email or phone is not available, but you provided a backup address or number when you logged in, you can re-access them, and this method works even if the primary method doesn't work.

Instructions:

1. On the recovery page (account.xiaomi.com), select “Other ways to verify.”
2. The system will suggest you enter a backup email or phone, enter it and request the code.
3. Once confirmed, you will be able to reset your password or access basic account data.

💡 Helpful tip: If you don’t remember which backup address you’ve given, try all your inboxes (e.g., your emails, @gmail.com, @mail.ru, Xiaomi doesn’t show hints, but sends the code to all the associated contacts.

3 Unlocking Mi Accounts with Xiaomi Support

If you don't recover yourself, you'll have to call for official support, which is the longest (3 days to 2 weeks), but sometimes the only way you can, and it's important to get the evidence right, otherwise you won't be able to unlock it.

What will be required:

• 📄 Check or invoice for the purchase of the device (with indication) IMEI).
• 📱 IMEI phone number (can be found via *#06# or on the box).
• 📧 Screenshots of Xiaomi emails (if saved).
• 💳 Credit card details if you bought something from the Mi Store.

📌 How to apply:

1. Go to the support page: mi.com/global/support.
2. Select "Mi Account» → «Account Unlock».
3. Fill out the form, attach scans of documents and send a request.
4. Wait for a response (usually arrives on email within 3-5 days).

Write it down. IMEI device|Find a check or a guarantee card|Take Screenshots of Errors in Recovery|Check the Spam folder for emails from Xiaomi|Translation of documents (if you apply for foreign support)-->

⚠️ Note: Xiaomi support often refuses to unlock if:

• 🔹 The device was purchased from hand (no check in your name).
• 🔹 IMEI does not match the data in the Xiaomi database (for example, after replacing the motherboard).
• 🔹 The account was blocked for suspicious activity (repeated login attempts).

4.Bypassing the Mi Account Lockdown After Reset (FRP)

If you reset your phone to a factory setting and it now requires you to enter your Mi Account and the password is forgotten, it gets complicated. FRP-Factory Reset Protection, and it is officially impossible to get around it, but there are several working methods for unlocking Xiaomi, Redmi and the Internet. POCO.

Ways to bypass FRP:

🔧 More about the official unlocker Mi Unlock Tool:

1. Download the utility from the Xiaomi website: en.miui.com/unlock.
2. Sign in with another Mi Account (not blocked!).
3. Connect your phone in Fastboot mode (press Power + Vol− when the device is off).
4. Follow the instructions of the program. Usually, you need to wait 720 hours (unless your account has been previously unlocked).

💡

If the phone is not defined in the Mi Unlock Tool, try installing Qualcomm drivers or using another one. USB-cable (original).

5.Typical Mi Account Recovery Errors

Many users lose access to their accounts permanently due to basic errors, and here are the most common ones and how to avoid them:

• 🔴 Too many attempts to enter a password → The account is blocked for 24 hours. Solution: wait a day or use another one. IP-address (e.g. through VPN).
• 🔴 Delete the email associated with the Mi Account → Solution: Try to restore the mailbox through its support service.
• 🔴 Buying a phone from your hands without detachment from your old account → Solution: Require the seller to reset the binding through Settings → Mi Account. → Exit.
• 🔴 Use of unofficial services to unlock → High risk of fraud or final blocking Solution: only contact authorized service centers.

⚠️ Note: If you see a message saying “This device is locked by Mi Account” after you bought a used phone, it means that the previous owner did not log out. The only legal way to unlock is to contact the seller and ask them to delete the device from their Mi Account via the web version (account.xiaomi.com».

6 How to protect your Mi Account from future loss

To avoid having to face the problem of a blocked account again, follow these guidelines:

• 🔐 Use a password manager (such as Bitwarden or 1Password) To store data from Mi Account.
• 📧 Link backup email in account settings: Settings → Mi Account. → Security → Backup email.
• 📱 Add a phone number for two-factor authentication (even if the main method of recovery is email).
• 📝 Save it. IMEI phone in a safe place (for example, in notes or in a photo box).
• 🔄 Regularly update your password (every 6 months) and do not use it for other services.

💡 If you are selling or giving a Xiaomi phone, be sure to:

1. Sign out of Mi Account via Settings → Mi Account → Exit.
2. Remove the device from the list of trusted people on account.xiaomi.com.
3. Make a reset to factory settings (Settings → About Phone → Resetting).

💡

Even if you reset your phone to factory settings but don't log out of your Mi Account, the device will remain tied to your account. The new owner won't be able to use it!

FAQ: Frequent questions about retrieving a Mi Account