How to restore Xiaomi Mi Account if you forgot your username and password: all working ways

Forgot the username and password from your Mi Account and can’t use a Xiaomi, Redmi or POCO smartphone? This problem is familiar to thousands of users — especially after resetting or buying a used device. Without access to your account, you can’t download apps from the Mi App Store, sync data or even unlock your phone after a hard reset.

Fortunately, there are a number of ways to restore access, from standard email procedures to alternative methods using IMEI or support. In this article, we will look at all the current ways to restore a Mi Account in 2026, including nuances for different regions (China, global version) and device models. Importantly, some methods require verification of identity, so prepare documents in advance.

If you tried to restore an account through the official account.xiaomi.com website, but the system does not accept your data, do not panic. You may be using the wrong region or your account has two-factor authentication activated.

1. Standard recovery via email or phone

The easiest way to reclaim access is to use the recovery function on the official website, which works if you have access to a linked email or phone number.

Step-by-step:

1. Go to the login page: account.xiaomi.com.
2. Click on “Forgot Password?”
3. Enter the login (email, phone or Mi ID) and the captcha.
4. Choose the recovery method: Mail or SMS.
5. Enter the received code and set a new password.

⚠️ Warning: If you don't remember your login, try every email and phone you can use, and the system will tell you if there is an account with that address.

Check the spam folder in the mail.

Make sure the phone number is listed with the country code (e.g. +7 for Russia)

Try to request the code again in 5 minutes.

Check if the antivirus is blocking or VPN Access to Xiaomi servers-->

If you see an error "This account does not exist" then the data entered is incorrect, in which case you move to alternative methods (sections 3-5).

2. Recovery via Linked Phone Number (SMS)

If you have a phone attached to your account but you don't remember your password, you can restore access via SMS, which works even if you forgot your email, but remember your number.

How to do this:

1. On the recovery page, select Restore via SMS.
2. Enter the phone number in the format +[country code][number] (for example +79123456789).
3. Confirm that this is your number and wait for the SMS with the code.
4. Enter the code on the site and set a new password.

🔹 Important nuances:

• 📱 The number must be active if SIM-The card is blocked or lost, it will not be possible to restore access.
• 🌍 For Chinese accounts (Mi Account) CN) SMS You may not be coming to foreign numbers. In this case, use the method of IMEI (section).
• ⏳ The code is valid for 10 minutes – if you do not have time to enter, request a new one.

💡

If you have changed your phone number but remember the old one, try to restore access through it. Xiaomi allows you to link a new number only after confirming the old one.

3. Recovery via backup email (if the main one is not available)

Many users sign up for a backup email, but they forget it, and if you have access to that address, you can reset your account through it.

Instructions:

1. On the recovery page, select Restore via backup email.
2. Enter your main email or account phone.
3. The system will send a letter to a backup address with a link to reset the password.
4. Click here and set a new password.

⚠️ Note: If you don’t remember backup email, try finding emails from service.@account.xiaomi.com They might have a backup address on them.

📌 What to do if your backup email is also lost?

• 🔍 Check all your mailboxes (including old or work ones).
• 📑 Try to remember which email you used when buying a device – often it is also linked to an account.
• 🛠️ If nothing helps, move to the method of IMEI or appeal.

SMS phone-on|Email|Through IMEI|Called in support of Xiaomi|I've tried nothing.-->

4. IMEI recovery (for locked devices)

If you can’t log in to your account because of a device lock after a reset (for example, you bought a used smartphone with a Mi Account tied), the only way to unlock it is to contact Xiaomi with proof of ownership. IMEI device.

How to find out IMEI:

• 📦 On the device box (on a barcode sticker).
• 📱 In the phone settings: Settings → The phone. → General information → IMEI.
• 🔢 Dial on the keyboard of the phone *#06# - a window will appear with IMEI.

Recovery process:

1. Go to the support page: mi.com/global/service/unlock.
2. Select Unlock Mi Account.
3. Fill out the form by specifying: IMEI device, Serial number (S/N), Proof of purchase (check, warranty card, photo of the box with IMEI).

Send a request and wait for a response (usually 3-7 days).

⚠️ Note: Xiaomi may request additional documents, such as:

• 📄 Scanned passport of the owner.
• 📸 Photo of the device with the screen on (to confirm that you have the phone in your hands).
• 💳 Bank card details if the purchase was online.

5. Appeal in support of Xiaomi (for difficult cases)

If self-recovery fails, you have to call for official support, and this is relevant for:

• 🔒 Accounts with two-factor authentication (2FA).
• 📵 Devices purchased abroad (e.g., Chinese version of Redmi with Mi Account tied) CN).
• 🚫 Accounts blocked for suspicious activity.

How to contact support:

1. Go to the help page: mi.com/global/service/contact.
2. Select the Mi Account section → Forgot Password.
3. Fill out the form by specifying: Device model (e.g. Xiaomi 13 Pro, Redmi Note 12). IMEI and serial number. Description of the problem (e.g., "Buyed used phone with a linked account, seller is not responding").

Attach screenshots of errors and proof of ownership.

🔹 Tips for speeding up the process:

• 📧 Write in English – the answer comes faster.
• 📎 Attach files in format PDF or JPG (not DOCX or PNG).
• 📞 For urgent cases, call the hotline (the numbers are on the support website).

💡

If the device is purchased in Russia, contact the Russian support center – they quickly resolve issues with local accounts.

6. Alternative methods (if nothing helps)

If the standard methods did not work, you can try to bypass the lock using technical solutions. ⚠️ Note: These methods may violate the warranty or lead to loss of data. Use them at your own risk!

Method 1: Reset via Fastboot (to unlock bootloader)

fastboot oem unlock

This team only works if:

• 🔓 The bootloader is unlocked on the device (bootloader).
• 📱 The phone supports Fastboot mode (most Xiaomi models after 2018).
• 💻 You have a computer with drivers installed. ADB and Fastboot.

Method 2: Using EDL Mode (for firmware without an account)

EDL (Emergency Download Mode) allows you to flash the device without locking.

• 🖥️ Mi Flash Tool Programming.
• 📂 Firmware for your model (download from xiaomifirmwareupdater.com).
• 🔌 Cable USB Type-C (original).

⚠️ Attention: Firmware through EDL It erases all data and can lead to a device blink if the wrong version of the software is selected!

💡

Before firmware, check the device model in Fastboot with the team

fastboot getvar product

FAQ: Frequent questions about retrieving a Mi Account