Restore your Mi Account on Xiaomi Redmi: all working ways in 2026

Why Users Lose Access to Mi Accounts and What to Do About It

Did you forget your Mi Account password on Xiaomi Redmi? Or did your phone lock up after resetting? This problem is familiar to thousands of users — statistics show that about 15 percent of Xiaomi support requests are related to restoring access. The reasons for losing an account can range from banal forgetting a password to buying a used phone with a tied profile.

The main difficulty is that without a confirmed Mi Account, you will not be able to use the basic functions of the smartphone: data synchronization, branded services (Mi Cloud, Mi Fit) and even software updates. Moreover, after a hard reset, the device may require login and password to unlock. In this article, we will discuss all the current methods of recovery - from the standard (via the standard). email/SMS) prior to emergency (advocate in support of evidence of ownership).

It's important to understand that the recovery process depends on what data you have, if you remember the email or phone number you have attached, the chances of getting access back are close to 100 percent, if not, you'll have to collect proof of purchase and contact customer support. Let's start with the simplest methods.

Method 1: Recovery via Linked Email

This is the fastest and most reliable method if you have access to the mail you provided when registering for Mi Account. The algorithm works for all Redmi models (including Redmi Note 12, Redmi 10, Redmi A2, etc.) and takes no more than 5 minutes.

Instructions:

1. Open the official Mi Account website on your computer or other phone.
2. Click Login, then select Forgot Password.
3. Enter your login (email or phone number) and click Next.
4. Choose the recovery method: Email.
5. Go to the inbox, find an email from service@xiaomi.com with the Mi Account Password Reset theme and follow the instructions inside.

If the letter doesn't come in:

• 📧 Check the Spam or Promotion folder (in Gmail).
• ⏳ Wait 5-10 minutes – sometimes letters are delayed.
• 🔄 Try to send the request again.

Attention! If you changed your email password after you signed up for Mi Account, but didn't update it in your Xiaomi account settings, email recovery won't work, in which case you move on to the next way.

Method 2: Recovery via SMS (if the phone number is tied)

If you have given a phone number during registration, you can restore access through SMS-This method is suitable for users from Russia, Ukraine, Kazakhstan and other countries where Xiaomi supports sending messages. Please note: the number must be active and unchanged after creating an account.

Step-by-step:

1. Go to the password recovery page.
2. Enter your login (email or phone number) and click Next.
3. Select the SMS method (if available).
4. Enter the last 6 digits of your number (without the country code) and request the code.
5. Wait for a 6-digit SMS and enter it on the site.
6. Create and confirm a new password.

Frequent problems and solutions:

If you are using a virtual number or SIM-Card of another operator, Xiaomi can block the sending SMS. In this case, try to restore access via email or backup address.

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If you have two-factor authentication (2FA), you will need to confirm via email or backup after entering the code from SMS. Make sure you have access to all the associated data.

Method 3: Recovery via backup email (if the primary is unavailable)

When registering for Mi Account, the system suggests you specify a backup email - many users miss this step, but if you added it, this is your chance to return access.

• 🔒 You forgot the password from the main email.
• 📵 The main phone number is no longer active.
• 🚫 Main account blocked (for example, due to suspicious activity).

How to restore your account through backup email:

1. On the password recovery page, select Other Methods (or Alternative Methods).
2. Please indicate that you do not have access to your primary email/number.
3. The system will suggest entering a backup email - specify it and confirm it.
4. A letter will come to the backup email with a link to reset the password.

If you don't remember if you've provided a backup email, try entering possible options (e.g., a second inbox on Gmail or Mail.ru) and the system will tell you if the address is not tied.

Method 4: Unlocking through official Xiaomi support

If standard methods don't work, you'll have to contact support, which is the last resort, because the process can take anywhere from 3 days to 2 weeks, and the result depends on the evidence provided. Xiaomi support requires confirmation that the device really belongs to you.

What documents will be required:

• 📄 Check or invoice for the purchase of the phone (with indication) IMEI).
• 📱 Photo of the box with the serial number and IMEI.
• 💳 Bank card statement (if you bought in the official Mi Store store).
• 📎 Screenshots of correspondence with the seller (if bought with hands).

How to apply:

1. Go to the support page of Xiaomi.
2. Select the Mi Account section → Account Unlock.
3. Fill out the form by specifying: IMEI device (you can find out via *#06# or on the box). Serial number (SN). Date of purchase and place (store, marketplace).

Attach scans/photos of documents.

Send a request and wait for a response (usually arrives by email within 3-5 days).

If you bought Redmi with your hands and don't have checks, the chances of unlocking are minimal, in which case you should contact the previous owner and ask them to delete the account through their personal account.

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Xiaomi support does NOT help if the device is listed as stolen or blocked at the request of law enforcement.

Method 5: Bypassing Mi Account lock after reset (for advanced users)

If you reset Redmi to factory settings (Hard Reset) and the phone requires the input of Mi Account data, but you do not know them, you can try to bypass the lock.This method is only suitable for device owners - using it on someone else's phone violates Xiaomi rules and can lead to permanent blocking of IMEI.

Roundabout options:

1. Through EDL-Mode (for models until 2021): PC, cable will be required USB Type-C and Mi Flash Tool. You need to put your phone in mode. EDL (emergency download) and flash the stock firmware. Detailed instruction: xiaomiflash.com.

Fastboot (for new models):

fastboot oem unlock


fastboot flashing unlock

These commands unlock the bootloader, but on models from 2022 to 2026 (Redmi Note 12, Redmi 11 and later), this method often does not work due to enhanced protection.

Warning! Mistakes in EDL or Fastboot can turn your phone into a brick. If you're not sure about your skills, you'd better go to a service center.

It is also worth considering that after bypassing the lock:

• 🔄 Your phone may lose its warranty.
• 📵 Some features (such as Mi Cloud or Mi Pay) will stop working.
• 🔒 The next time the lock is reset, the lock may return.

What to do if your account is blocked for suspicious activity

Sometimes Mi Account is blocked automatically, such as after multiple failed attempts to sign in or use a VPN, in which case you will see a message when you try to restore: "Your account has been locked for security reasons."

How to unlock:

1. Wait 24-48 hours – sometimes the lock is automatically removed.
2. Try to get in from the other one. IP-addresses (for example, via mobile Internet instead of Wi-Fi).
3. If the lock is not removed, please contact the “Account Locked” topic in support and explain the situation.

Frequent reasons for blocking:

WARNING! If you bought a Mi Account from third parties (for example, to unlock your phone), there is a high risk that it will be blocked forever.

FAQ: Frequent questions about Mi Account recovery