How to find your Mi Account on Xiaomi by phone number: all working methods

Forgot your email or your Mi Account login, but remember the phone number you're tied to? This is a situation that many Xiaomi, Redmi, or POCO smartphone owners know. Without access to your account, you can't use cloud storage, synchronize contacts, or even unlock your device after a reset. Fortunately, your phone number is one of the most reliable ways to restore access.

In this article, we will discuss all the official and alternative methods of finding a Mi Account linked through a phone number, including SMS recovery, checking smartphone settings and contacting for support. You will also learn what to do if the number is no longer available or the account has been deleted. The instructions are relevant for all Xiaomi models (including Redmi Note 12, POCO X5 Pro, Mi 11) and MIUI versions.

Warning: Some methods require access to the device itself or backup email. If your phone is locked, go to the section about unlocking through Fastboot.

1. Check the tied Mi Account in the phone settings

If you have physical access to a smartphone, the fastest way to find out if you have a Mi Account attached is to look it up in your system settings, which works even without an internet connection.

Open the Settings menu → Xiaomi account. Here you will see:

📧 Email (main account login)
📱 Phone number (if tied)
👤 User name (if given)

💡

If the Xiaomi Account section is missing, upgrade your MIUI to the latest version or check if your account is disabled in Settings → Memory → Additional → Special Features → Delete your Mi Account.

If this menu displays someone else’s email or number, it means that the device is tied to another account (for example, after buying a used phone). In this case, you need to reset the binding via Settings → About Phone → Unlock Mi Account (you will need to enter a password from your current account).

Script	What do you do?	Is the Internet required?
Your account is displayed, but you have forgotten your password.	Click "Forgot your password?" and restore via SMS	Yes.
No phone number tied	Add it to Settings → Xiaomi Account → Security	Yes.
Phone locked (requests Mi Account after reset)	Use the methods from the unlock section	No.

2. Recovery of Mi Account via SMS

If you don’t remember the email but the phone number is linked to your account, use the official recovery procedure:

Go to the Mi Account login page: account.xiaomi.com.
Press "Forgot the password?" → Select "Restore through phone number".
Enter the number associated with the account and wait for the SMS with the code.
Enter the code on the site - the system will show the email to which the account is linked.

If SMS doesn't come:

🔄 Check if your carrier is blocking messages from short numbers (e.g., the message is not blocked by the carrier, +86... for China).
⏱️ Wait 5-10 minutes – sometimes the code comes with a delay.
📵 Make sure the number is not linked to another account (maximum 1 account per number).

📊 How often do you forget your account passwords?

Frequently (once a month)

Sometimes (once every six months)

Nearby (never forget)

I can't remember the last time I rebuilt it.

What to do if the phone number has changed?

If you no longer use a number linked to your Mi Account, it will be more difficult to restore access.Try: 1. Contact the previous operator for temporary access to the service. SIM-2. Use backup email (if specified at registration). 3. Contact Xiaomi support (section 5) and provide proof of device ownership (checks, IMEI).

3. Check Mi Account by IMEI phone

IMEI is a unique device identifier that can be used to indirectly verify your associated account, which won’t show your email directly, but will help confirm that your phone is tied to your Mi Account.

How to find out IMEI:

📱 Dial on the phone keyboard *#06#.
📄 Look at the device box or under the battery (for older models).
🖥️ In settings: Settings → The phone. → General information → IMEI.

Go to the Xiaomi device status check site.
Enter IMEI and CAPTCHA.
If the phone is linked to an account, the system will show the status of "Device Locked" (locked) or "Device Unlocked" (unlocked).

💡

IMEI does not show an email account, but it helps confirm that the device is locked in Mi Account, which is useful when buying used phones to avoid activation issues.

If the site shows “Device Locked” but you don’t remember your account, try to restore it via SMS or contact support (section 5).

4. Unlock the phone if you forget your Mi Account

If the phone is locked after a reset and requests Mi Account and you don’t remember the login details, there are two official ways to unlock:

Method 1: Through Fastboot (for unlocked bootloader)

This is good if you have previously unlocked the bootloader through the Mi Unlock Tool.

fastboot oem unlock


fastboot flashing unlock

The phone will be unlocked, but all data will be deleted.

Method 2: Officially contact Xiaomi

If the bootloader is locked, you'll have to call for support.

📄 Check or proof of purchase (IMEI must coincide).
📱 Photo of a box and phone with a serial number.
🔑 Passport data (for identification confirmation).

Check/invoice for the purchase of a phone|Photo Photo IMEI (from the box and from *#06#)|Photo of the passport (turn with photo and residence permit)|Statement in English/Chinese-->

The application period is from 3 to 14 days. more details are available on the official unlock page.

💡

If you buy your phone by hand, ask the seller to temporarily link your number to his Mi Account to unlock it, and then change your account in the settings immediately.

5. Appeal in support of Xiaomi

If the independent methods did not help, contact official support.

Go to the support page.
Choose a region (e.g. Russia or Global).
Write to chat or create a ticket with the theme "Forgot Mi Account linked to phone number".

In the message, state:

📱 Model phone and IMEI.
📞 Number that was linked to the account.
📧 Alternative email for communication.
📅 Approximate date of account registration.

How can we speed up the response from support?

1. Write in English - the answer comes faster. 2. Attach screenshots with errors (for example, "This device is locked"). 3. Specify that you are ready to provide documents to the device.

The average response time is 24-72 hours, and if the account is not restored, support may offer a reset (only for owners with proof of purchase).

6. How to avoid losing access to Mi Account in the future

To avoid the problem again, follow these tips:

📌 Attach to the account backup email (in Settings) → Xiaomi account → Security).
🔐 Use a password manager (such as Bitwarden or 1Password) login-and-password.
📱 Check regularly if your account’s primary email has changed (sometimes Xiaomi sends notices of suspicious changes).
🔄 Enable two-factor authentication (2FA) safety-setting.

It is also useful to export a backup of important data (contacts, notes) to Settings → Additional → Backup. This will help you recover information even without access to Mi Account.

💡

Xiaomi may block an account for suspicious activity (such as frequent device or IP changes) to avoid this, do not use a VPN when you sign in to Mi Account or enter a password on public Wi-Fi networks.

FAQ: Frequent questions about Mi Account and phone number

❓ Can I link a phone number to multiple Mi Accounts?

No, you can only link one phone number to one Mi Account, and if you try to link it to another account, the previous link will be automatically deleted, except for accounts from different regions (e.g., Chinese and global), but this violates Xiaomi's rules and can lead to blocking.

❓ What to do if your Mi Account says, This number is not tied"?

This means that: The number has been deleted from the account (for example, when changing the account). SIM-The account was deleted for inaction (Xiaomi deletes inactive accounts after 2 years) you have the wrong number or region (try to specify the country code, for example, +7 for Russia) Solution: Try to restore access via backup email or contact support with proof of device ownership.

❓ Can I find out Mi Account by serial number?

No, the serial number (S/N) is not directly linked to Mi Account, it is only required for warranty service, and to find an account, use IMEI or SMS recovery.

❓ How long does it take to unlock Mi Account through support?

The time depends on the complexity of the case: 📅 Simple check (check and passport) – 1-3 days. ⏳ Complex cases (no documents, phone purchased with hands) - up to 2 weeks. ❌ Failure: If you can't prove ownership of the device, and to speed up the process, provide the fullest possible information the first time.

❓ What happens if you delete your Mi Account from your phone?

Delete your account through Settings → Xiaomi account → Deleting the account will lead to: 🔄 Reset all synchronized data (contacts, notes, photos from Mi Cloud). 📱 Unlocking your phone (if it was linked to your account). ⚠️ Inability to recover data without backup. If you sell a phone, be sure to delete your account so that the new owner can link his or her phone.