Forgot your Mi Account password and can't log into your Xiaomi, Redmi or POCO smartphone? Things get complicated if your device is locked by the Mi Cloud Lock and your email is lost. Fortunately, the linked phone number often becomes a lifeline to restore access to your account without losing data.
In this article, we will discuss all official ways to restore a password through a phone number, including nuances for different regions (Russia, CIS, Europe), as well as alternative methods if the standard procedure does not work. We will pay special attention to the risks of blocking an account with repeated unsuccessful attempts and ways to avoid them. MIUI 12-14 and HyperOS.
Official method: recovery via SMS
The most reliable and recommended method Xiaomi uses is the use of a linked phone number, which works if the number is confirmed in the account and has not been changed after the last login.
Algorithm of action:
- 📱 Open the password recovery page: account.xiaomi.com/pass/forgetPassword (Works on PCs and mobile devices).
- 🔢 Select a country (e.g. Russia) +7) and enter the phone number associated with the Mi Account.
- 📧 Click "Get the code" - the number will come. SMS 6-digit confirmation code.
- 🔑 Enter the code in the field on the site and follow the instructions to create a new password.
If SMS doesn't come:
- ⏱️ Wait 1-2 minutes – sometimes delays are associated with overloading Xiaomi servers.
- 📵 Check if your carrier is blocking messages from short numbers (e.g., the message is not blocked by the carrier, +8610... for Chinese SMS).
- 🔄 Try to request the code again, but not more often than 3 times in a row - otherwise the account may be temporarily blocked.
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If you are using two-factor authentication (2FA), post-injection SMS-The code will need confirmation via the Mi Security app or backup email.
Recovery problems: what to do if SMS does not come
About 30% of users experience that SMS code does not come even after several attempts.
| Problem. | Possible cause | Decision |
|---|---|---|
| SMS doesn't come at all. | Number is not linked to account | Try recovery via email or contact support |
| The code comes with a delay (10+ minutes) | Overloading Xiaomi servers in your region | Request the code at off-peak time (night) |
| The Chinese code comes in. | Account registered in the region of China | Use an interpreter or change your account region |
| The website says "Too many attempts." | Too many code requests | Wait 24 hours or use a different recovery method |
If the phone number has been changed after you registered your account, you can't retrieve your password via SMS.
- Try to restore access through a backup email (if listed in your profile).
- Contact Xiaomi Support with proof of ownership of the device (checks, box with IMEI).
- Use alternative methods (described below), but be prepared for the risk of blocking your account.
Alternative methods: if standard recovery does not work
If the official method didn’t work, you can try to circumvent the restrictions through technical loopholes, which do not guarantee 100% results and can lead to account blocking if used incorrectly.
Method 1: Reset password via Mi Unlock Tool (only for unlocked bootloader)
- 🔧 Install the official Mi Unlock Tool utility on PC.
- 📱 Connect your smartphone in Fastboot mode (clip the power supply) + Loudness down when the device is off).
- 🔑 In the utility, select "Forgot password?" and follow the instructions. You will need confirmation via SMS email.
Method 2: Use of backup codes (if two-factor authentication is enabled)
If you saved backup codes (usually 10 pieces) when setting up 2FA, you can use them to log in:
- On the Mi Account login page, select “Other Ways”.
- Enter one of the backup codes instead of the password.
- After login, change the password in your account settings immediately.
What if your account is blocked after several attempts?
Recovery through Xiaomi support: step-by-step instructions
If you don't succeed, you have to call for official support, and it can take days to a week, but the chances of success are high if you have proof of ownership.
What will be required:
- 📄 Check or invoice on the purchase of the device (with indication of the IMEI).
- 📦 Photo of a smartphone box (IMEI The label must match the data in the check).
- 📱 Serial number of the device (can be found through Settings) → About the phone or on the sticker under the battery).
- 🔐 Last known password or email linked to your account.
How to apply:
- Go to the support page: support.xiaomi.com.
- Select the "Mi Account" section» → «Forgot password».
- Fill out the form, attach scans of documents and send a request.
- Expect an email response (usually within 2-3 days).
Photo box with IMEI|Check or purchase invoice|Serial number of the device|Last known email or phone|Passport photo (for some regions)-->
Important: Xiaomi support can request additional data, such as a photo of a smartphone with the screen on (to confirm that the device is not stolen).If the account was registered in China, the process may take longer due to the language barrier.
Risks and Warnings: What Not to Do When Recovering
Attempts to hack or cheat Mi Account password recovery often result in permanent account locking, and this is something that is strongly discouraged:
⚠️ Attention! Using third-party services to hack Mi Account (such as paid forum services) leads to account loss in 99% of cases. Xiaomi actively fights against such methods and blocks suspicious activities.
Frequent user errors:
- 🔄 Multiple requests SMS-code (more than 5 times in a row) → account-blocking.
- 📧 Using someone else’s email or numbers to recover → ban.
- 🔧 Attempts to change firmware or IMEI lock-by-lock → loss of warranty and the risk of “bricking” the smartphone.
- 💰 Paying fraudsters for 'guaranteed' recovery → loss of money and data.
If you bought a smartphone with your hands and the previous owner did not untie the Mi Account, you can not restore access to the account, the only way out is to contact the seller and ask him to delete the device from his account via i.mi.com.
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If the smartphone is locked by the activation lock (Mi Cloud Lock), password recovery will not unlock the device. After changing the password, you will need to enter new data in the Mi Account on the phone.
How to avoid losing access to your Mi Account
To avoid future recovery problems, follow these simple rules:
1. Set up backup entry methods:
- 📧 Link backup email (preferably not to the @mi.com, As access to it may also be lost).
- 🔢 Add a second phone number in your account settings.
- 🔑 Create and save backup codes 2FA (in the account security settings).
2. Regularly update the data:
- 📅 Sign in to Mi Account once every 3 months to confirm activity.
- 🔄 Update your phone number and email when you change them.
- 📱 Check the attached devices in your personal account and remove unused ones.
Data backup:
If your smartphone is blocked and your account is lost, you risk losing:
- 📸 Photos and videos (unless synced with Google Photos).
- 📱 Contact and SMS (If not saved in Google Account).
- 🎮 Game and App Data (unless linked to other accounts).
Make regular backups through Settings → About Phone → Backup or third-party services.