Forgot your Mi Account password and don't even remember your email? Things get complicated if you don't have access to your loginu and your Xiaomi, Redmi or POCO smartphone is locked or requires authorization. Fortunately, your phone number is your main recovery key. In this article, we'll look at all the official and alternative methods that work in 2026, including bypassing two-factor authentication and solutions for cases when SMS don't come.
It is important to understand that Mi Account is not just an account for synchronizing data, but part of Xiaomiโs security system. Mistakes can lead to a complete locking of the device (the so-called Mi Cloud Lock).So we will discuss in detail the safe ways that do not violate the companyโs rules, and also warn about the risks when using โgrayโ methods.
If you have already tried to restore access through the standard form on account.xiaomi.com and have an error such as "This account does not exist" or "Incorrect phone number" - do not despair.
1. Official recovery via phone number: step-by-step instructions
The most reliable way is to use the official recovery procedure on Xiaomiโs website, which works even if you donโt remember your email, but the phone number must be confirmed in your account earlier.
1. Go to the recovery page: account.xiaomi.com/pass/resetPassword (link is relevant for 2026).
2. Select the Recovery via Phone tab (on some versions of the site it may be called Forgot Password? โ Recover via SMS).
3. Enter the phone number in the format +7XXXXXXXXXX (for Russia) or +[country code][number] for other countries.
โ๏ธ What to Check Before Recovery
4. Press "Send the code." If the number is correct, you will receive an SMS with a 6-digit confirmation code within 1-2 minutes. The code is only valid for 5 minutes - do not delay the input!
5 Enter the code in the appropriate field and follow the instructions to create a new password. The system may ask to come up with a new username (email) if the old one is lost.
โ ๏ธ Warning: If you see a message saying, "This phone number is not linked to an account," then either the number is incorrect or the account was registered via another phone or email, in which case move on to alternative methods.
2 What to do if SMS code does not come
One of the most common problems is that the confirmation code doesn't show up, and the reasons can range from operator lockdowns to technical failures on Xiaomi's side.
- ๐ถ Check the network: Make sure the phone has a stable internet connection (Wi-Fi or mobile data).Sometimes the code is not sent because of a weak signal.
- ๐ Re-submit: Press "Send the code again" in 1-2 minutes. Sometimes SMS comes on the second or third try.
- ๐ฑ Check Spam: Some operators (e.g. Tele2 or Yota) classify service SMS as spam. Go to the Spam or Unwanted folder in the message app.
- ๐ Change region: If you are outside the country where the number is registered, try using VPN from IP from that country (for example, for Russia, a server in Moscow).
If the code never came, try an alternative way to get the code โ through a voice call:
- On the recovery page, click โDid you receive the code?โ (usually this link appears 30 to 60 seconds after the SMS request).
- Select the "Call me" option.
- The system will make an automatic call to your number and dictate the code in voice.
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If you are using two-factor authentication (2FA) in Mi Account, after you enter the SMS- code, the system may request additional confirmation via email or backup code.
3. Recovery via linked email (if the number is not confirmed)
If the phone number is not linked to your account or you changed it, but remember the email that was used to sign up, you can re-access it.
1. On the recovery page (account.xiaomi.com/pass/resetPassword), select the Recovery via email tab.
2. Enter the email address that was provided when registering for Mi Account.
3. Click "Send email." The email will be sent with a password reset link.
โ ๏ธ Warning: If you don't remember an email but remember a phone number that was linked to your account earlier, try using Xiaomi's support service. In some cases, they can help restore access to your passport or purchase check.
If the letter doesn't come in:
- ๐ง Check the Spam or Promotion folder in your email (especially if you use Gmail or Yandex).
- ๐ Search for the keyword โXiaomiโ or โMi Accountโ in your inbox.
- ๐ Wait 5-10 minutes โ sometimes emails are delayed.
4. Alternative ways of recovery without password and login
If the official methods don't work, you can try workarounds. They don't always guarantee success, but in some cases they help you get back access. Importantly, these methods may violate Xiaomi's user agreement, so use them at your own risk.
Method 1: Recovery through IMEI devices
If you have physical access to a Xiaomi, Redmi or POCO smartphone, you can try to restore your account through IMEI (Unique Device Identifier), which doesnโt work on all models, but sometimes helps:
- Find out your deviceโs IMEI: Dial *#06# on your phone keyboard to see a 15-digit number on the screen, or look at the IMEI on the deviceโs box or under the battery (if removable).
Xiaomi
mi.com/ru/support
Under the "Recovery Account" or "Unlock Mi Account" section, select the IMEI recovery option.
Fill out the form with IMEI, phone number and passport details (a scan may be required).
Limitations: This method only works for officially purchased devices (not โgrayโ imports), and Xiaomi can request a check or warranty card.
Method 2: Use of backup recovery codes
If you previously configured two-factor authentication (2FA) in Mi Account, you could save backup recovery codes, which look like a set of 8-10 digits and are usually issued when you first turn on 2FA.
Where to look for backup codes:
- ๐ฑ In notes or screenshots on your phone (check the Downloads or Screenshots folders).
- ๐ง In a letter from Xiaomi with the subject line "Backup Codes for Mi Account."
- ๐พ In cloud storage (e.g., Google Drive or Mi Cloud if accessed prior to locking).
If codes are found, use them on the recovery page instead of SMS.
5. Contact Xiaomi Support: How to Speed Up the Process
If you don't succeed on your own, you have to turn to Xiaomi for support, which is the longest, but often the only way to work.
1. Go to the official support website for your region:
- Russia: mi.com/ru/support
- Ukraine: mi.com/ua/support
- Kazakhstan: mi.com/kz/support
- Other countries: mi.com/global/support
2. Select the "Mi Account" section โ "Access Restoration".
3. Fill out the form by stating:
- ๐ฑ Device model (e.g. Xiaomi 13 Pro, Redmi Note 12).
4. Attach scans or photo documents, and the more evidence that the device belongs to you, the better the chances of a successful recovery.
| Document | How does it help? | Where to find it. |
|---|---|---|
| Check of purchase | Confirms that you are the owner of the device | Email, SMS from the bank, paper check |
| Guarantee pass | Contains IMEI and Buyer Data | Phone box, email from the store |
| Passport | Identity (required for some regions) | Scan or photo of a reversal with a photo |
| Photo with the device | Additional proof of ownership | Take a selfie with your phone and a piece of paper with a date |
The timeframe for the request is 3 to 10 business days, and in some cases, Xiaomi may request additional data or video from the device.
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The faster you provide all the required documents, the better the chances of a successful recovery, and responses like "I don't remember" or "I don't have a check" significantly reduce the likelihood of a positive decision.
6 Risks and Warnings: What Not to Do
In an effort to regain access to Mi Account, many users resort to questionable methods that could lead to complete loss of the device or fraudulent activities.
- ๐ Use Mi Account hacking software: The Internet is full of offers like "Reset Mi Account in 5 minutes" or "Delete account via Fastboot." Most of them either don't work or contain viruses. In addition, Xiaomi can lock the device permanently if such manipulation is detected.
- ๐ฐ Pay to "unblock" third parties: Fraudsters often ask for payment for "unique unlock codes" or "access to Xiaomi database." No official service charges for account restoration.
- ๐ฑ Reset your device to factory settings: If the phone has Find Device enabled, the reset will activate the Mi Cloud Lock, the device will become a โbrickโ and will require account data each time it is turned on.
- ๐ Change firmware via Fastboot: Flashing the device without decoupling from the Mi Account will not remove the account binding. Moreover, on new models (Xiaomi 12/13, Redmi Note 11/12), this can lead to hardware lock.
โ ๏ธ Warning: If you bought a device on hand and the previous owner didnโt untie it from his Mi Account, it will be almost impossible to restore access, in such cases, the only way out is to contact the seller and ask him to delete the device from his account via i.mi.com (the โFind Deviceโ section).
What is Mi Cloud Lock and why is it dangerous?
7.Prevention: How to Avoid Losing Access to Mi Account in the Future
To avoid problems with accessing Mi Account in the future, follow these guidelines:
- ๐ Save backup codes: If two-factor authentication is enabled, be sure to save the backup codes in a safe place (e.g., in Google Keep or an encrypted file).
- ๐ง Use a reliable email: Link your account to a mail you use all the time (like Gmail or Yandex). Avoid temporary addresses.
- ๐ฑ Update your phone number: If you change your phone number, update it immediately in the Mi Account settings (Settings โ Mi Account โ Security โ Phone Number).
- ๐ Set up backup email: In your account security settings, add a backup email address for recovery.
- ๐ Record data: Save your login, password and associated number in the password manager (e.g. Bitwarden or 1Password).
It is also recommended to check your account access periodically (e.g. every 3-6 months) to make sure you remember your password and have access to your linked email and phone number.
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If you sell or transfer a Xiaomi device to another person, be sure to remove it from your Mi Account via i.mi.com (the โFind Deviceโ section).