Why it is important to know your Xiaomi account details
The Mi Account is not just a profile for syncing data between Xiaomi devices, it is key to security features, cloud storage, Mi Store purchases, and even unlocking the bootloader.
Update the firmware on locked models (for example, Redmi Note 12 Pro+);
- restore backup copies after resetting settings;
Use Find Device to search for lost smartphones.
According to 2026 statistics, 38% of Xiaomi users have lost access to their account at least once, most often after buying a used phone, resetting to factory settings or a long break in use. In this article, all the relevant ways to find out how to find a linked account, even if you do not remember your login or password.
Method 1: Checking through phone settings
The fastest method is to view your account information directly from the smartphone menu, and it works if:
- 📱 Device on and unlocked;
- 🔓 You didn't reset your settings;
- 📶 Internet access (for data synchronization).
Instructions:
- Open the Settings. → Xiaomi Account (or Mi Account in older versions) MIUI).
- At the top of the screen will display an email or phone number tied to the profile.
- Click on the avatar – here you can see the account ID (digital ID).
Make sure that email/phone-telephone|View the tethered devices|Check Two-Factor Authentication|Write it down. ID paper-book-->
If the Akcount section of Xiaomi is missing, then the profile is not tied, in which case you will have to use other methods (see below).
⚠️ Attention: On devices with MIUI Global and MIUI China may have different paths to account settings. On Chinese firmware, look for the item ("shaomi Zhanghao" characters").
Method 2: Recovery via email or phone
If you remember your email or number but have forgotten your password, use the standard recovery procedure:
1. Go to the official website: account.xiaomi.com.
2.Click Forgot Password? (Forgot Password?)
3 Enter the email or phone associated with the account.
4. Follow the instructions in the letter or SMS (confirmation code is valid for 10 minutes).
| Type of recovery | Time of receipt of the code | Duration of validity | Limitations |
|---|---|---|---|
| 1-5 minutes | 10 minutes. | The email may get into spam. | |
| SMS | 10-30 seconds | 5 minutes. | It doesn't work in all countries. |
| Backup email | 1-10 minutes | 24 hours. | You should have told me in advance. |
If you don't remember email/phone, but the phone is unlocked, try it:
- 🔍 View saved logins in the browser (passwords section in Chrome or Mi Browser).
- 📧 Check the inbox for emails from no-reply@xiaomi.com.
- 📱 Go to Settings. → Google → Manage Google Account and Check Synchronized Data.
💡
If you are trying to recover your old password, but you don’t remember it, try 123456 or xiaomi123, which are the standard combinations for test accounts on used phones.
Method 3: IMEI Account (for locked phones)
If your phone is locked because of FRP (Factory Reset Protection) or you bought a used device with someone else’s account tied, you can try to find out email through IMEI. This method does not always work, but sometimes helps to calculate the country of registration of the account.
Steps:
- Find out the phone's IMEI: Type on the keyboard *#06#; Look at the sticker under the battery (for removable batteries); On the device box.
IMEI.info
Country of Origin
@xiaomi.cn
⚠️ Note: Some services offer "hacking of the account by IMEI" It's a fraud -- Xiaomi doesn't even provide these tools to official service centers, and the only legal way to unlock it is to ask for proof of purchase.
What if your phone requires an old account after a reset?
Method 4: Checking with Mi Cloud
If your phone is lost or stolen, but you remember your account information, you can try to find it through Mi Cloud, which will also help you know if any profile is attached to the device.
Instructions:
- Go to i.mi.com.
- Sign in (if you don’t remember your password, use method 2).
- In the Devices section, see the list of attached gadgets.
- Click on the device you want – it will show its IMEI, model and last location (if Find Device is enabled).
How to make a request:
- Go to the support page.
- Choose Mi Account. → Account Unlock.
- Fill out the form by attaching scans of documents.
- Wait for a response (usually 3-7 working days).
Important nuances:
- 🌍 Support only works for accounts registered in the same region (e.g, @mi.com for global profiles, @xiaomi.cn — Chinese).
- 💰 There may be a fee for unlocking (from 5 to 50).$ model-wise).
- ⏳ In some cases, video verification with the device in hand is required.
Frequent Mistakes and How to Avoid Them
When people regain access, they often face common problems, and here are the most common ones:
| Mistake. | Reason. | Decision |
|---|---|---|
| This account does not exist | Email or phone typo entered without country code | Check the letter register and number format (+79123456789) |
| Too many attempts | Too many attempts to enter a password | Wait 24 hours or restore access via SMS |
| Device locked by Mi Account | Phone tied to another account after reset | Contact the previous owner or support |
| Invalid verification code | Code from the letter/SMS misplaced or overdue | Request a new code and enter it within 10 minutes |
Another common situation is that a user tries to log in to a new device, but receives a notification saying "This device is not supported."
- 📱 The device does not support your region (e.g., Chinese Redmi with firmware for India);
- 🔒 Account blocked for suspicious activity;
- 🌐 You're trying to get in through VPN (Some countries are blocked).
💡
If you want to reset your account, use a non-Cyrillic address (e.g. @gmail.com instead of @mail.ru) to help speed up support requests.