How to completely delete a second account from the phone Xiaomi Redmi: 5 proven ways

Two Mi Accounts on one Xiaomi Redmi smartphone are a common problem that occurs after buying a used device, incorrect authorization or MIUI malfunctions. A second account can block access to phone functions, interfere with data synchronization, or even lead to a request for a password when resetting. In this article, we will discuss all the current ways to remove an excess profile, from standard methods through settings to radical solutions like Hard Reset.

It is important to understand that the procedure differs depending on the MIUI version (12, 13 or 14), the Redmi model (e.g. Note 10 Pro vs Redmi 9A) and the type of account (main or linked via Settings → Accounts).If you bought the phone from your hands and the previous owner did not delete your profile, some methods may require a password from the old account.

Why is Xiaomi Redmi getting a second account?

Xiaomi smartphones use the proprietary shell MIUI, which is closely integrated with the Mi Account ecosystem. The second profile may appear for several reasons:

• 📱 Buying a used phone – the previous owner did not log out before the sale.
• 🔄 Synchronization error – failure during the update MIUI or restoration from backup.
• 👥 Adding a Family Account – Family Access to the MIUI 13+ Create an additional profile.
• 🔓 Unauthorized access – if the phone was stolen and resold with a linked account.

The most problematic case is when the second account is blocked (requires a password when you try to delete). In such situations, standard methods through Settings → Accounts will not work, and you will need to reset the phone to factory settings. However, even after Hard Reset, some Redmi models (for example, Note 8 Pro or K30 Pro) may retain a binding to the old Mi Account due to the Mi Cloud Activation Lock feature.

⚠️ Note: If the phone requests a password from the old account after a reset, this means that the device is tied to the Mi Cloud, in which case you will need to officially delete the account through Xiaomi Support (the process takes up to 72 hours).

Method 1: Delete the second account through MIUI settings

The easiest method is to remove the extra profile directly from the phone menu, which works if:

• 🔹 You know the password from the second account.
• 🔹 The account is not the primary account (i.e. not the one the phone was first activated under).
• 🔹 It's on the phone. MIUI 12 or newer.

Instructions:

1. Open Settings → Accounts.
2. Choose Mi Account (or Xiaomi Account in the newer versions).
3. Slip on the second account (it will be marked as "Additional").
4. Click Delete your account and confirm the action with a password.

If the Delete Account button is inactive or not, this means that the profile is the main one, in which case you will have to use other methods (see Method 4).

Method 2: Untie your account through Xiaomi website

If the second account belongs to you but you don’t remember the password, you can try to delete it remotely via the official Xiaomi website, which only works for accounts linked to your email or phone number.

Step-by-step:

1. Go to account.xiaomi.com from your computer or other phone.
2. Sign in to your main account (the one you want to leave on your phone).
3. Go to the Devices section.
4. Find your Redmi in the list and click Remove Device.
5. Confirm the action via SMS or email.

Then reboot your phone, and the second account should disappear from the Settings → Accounts menu. If that doesn’t happen, try logging out of both accounts and re-entering only the main one.

⚠️ Note: Deleting the device via the website does not always work on models with MIUI 14 because of the increased protection, which would require resetting.

Method 3: Using Recovery Mode to Reset Accounts

If standard methods don’t work, you can try to delete accounts via Recovery mode.This method does not require a password, but resets all phone settings (data on internal memory will be deleted!). MIUI 12/13.

Instructions:

1. Turn off the phone.
2. Press the Volume Up + Power buttons at the same time and hold for 10-15 seconds until the Mi logo appears.
3. In the Recovery menu, select the language (if there is one).
4. Go to Wipe Data → Wipe All Data (use volume buttons for navigation, power button for confirmation).
5. Confirm the reset, wait for the process to be completed and restart the phone.

After the reboot, the phone will prompt you to set it up as a new one, at which point the second account should disappear, but some models (such as the Redmi Note 11 with MIUI 14) may have a password request from the old Mi Account, which means that the Mi Cloud Lock has been activated.

💡

If after resetting the phone asks for a password from the old account, try connecting to another Wi-Fi network or using it. SIM-A mobile internet card, sometimes bypassing the Mi Cloud Lock lock on older models.

Method 4: Hard Reset (Fastboot)

The most radical method is Hard Reset via Fastboot mode, which is guaranteed to delete all accounts, but requires connecting the phone to your computer and installing Mi Flash Tool drivers.

What you need:

• 🖥️ Windows computer 7/10/11.
• 🔌 Cable USB (preferably original).
• 📥 Mi Flash Tool Programming.
• 📄 Firmware for your Redmi model (download at xiaomifirmwareupdater.com).

Step-by-step:

1. Turn off your phone and put it in Fastboot mode: Press Volume Down + Power.
2. Connect Redmi to the computer.
3. Start the Mi Flash Tool, select the downloaded firmware (.tgz format).
4. Press Refresh – the program must identify the device.
5. Select Clean All mode and press Flash.
6. Wait for the process to complete (5-10 minutes) and restart the phone.

Once flashed, the phone will be like new — no accounts, but no data — and this method bypasses the Mi Cloud Lock on most models except the newest (e.g., the Redmi Note 12 with MIUI 14 may require additional unlocking).

💡

Hard Reset via Fastboot is the only way to delete an account if the phone is locked after being reset via Recovery.However, it requires technical skills and can lead to a device blinking when errors occur.

Method 5: Official removal through Xiaomi support

If none of the methods worked, you need to contact Xiaomi’s support team, which is true for cases where:

• 🔒 Phone locked off Mi Cloud Lock after reset.
• 📧 You don’t remember the second account (and it’s not yours).
• 📱 The device was bought from hand and the previous owner did not untie the profile.

Removal through support:

1. Go to the support page of Xiaomi.
2. Select Unlock Mi Account (or similar section).
3. Fill out the form with the phone IMEI (you can find out via *#06#), serial number (on the box or under the battery), proof of purchase (check, purchase agreement).

Wait for a response (usually 24-72 hours).

Follow the instructions from support (you may need to send a photo of the box or phone).

Once confirmed, Xiaomi will remove the account’s link to the device, which is the longest, but only legal, way to unlock if the phone is protected by Mi Cloud Activation Lock.

⚠️ Note: Xiaomi support may refuse to delete an account if the phone is listed as stolen or has unofficial firmware.

What do you do if nothing helps?

If all of these methods have not worked, the problem may be:

• 🛠️ Hardware lock (e.g., on Chinese versions of Redmi with local Mi Account binding).
• 📲 Unofficial firmware (Castom software can break the Mi Account work).
• 🔧 Damage to section EFS (squash).

In such cases, it is recommended that:

1. Contact the authorized service center Xiaomi (addresses can be found on the official website).
2. Try to re-flash the phone through EDL-Requires special equipment and knowledge).
3. If the phone is inexpensive (like the Redmi 9A), it’s sometimes cheaper to buy a new one than to pay to unlock.

Some forums (such as 4PDA) offer services to delete accounts for a fee, but it is risky - you can run into scammers or get a "brick" instead of a work phone.

FAQ: Frequent questions about deleting your Xiaomi Redmi account