The situation when access to Mi Account is lost due to a forgotten password is one of the most stressful for owners of Xiaomi, Redmi and Poco smartphones. The security system MIUI and HyperOS tightly ties the device to the owner's account to protect data in the event of a theft. If you reset the phone to factory settings or just try to log into the menu, but do not remember the authorization data, the device turns into a "brick" with a lock activation.
There are several proven methods to address this problem, each one depending on the specific situation: whether you remember the phone number associated with the account, or if you lost access completely. In some cases, you will need help from support, and in others, you will need to perform a series of simple actions through the browser. It is important to understand that you can not simply bypass the protection, since this is Mi Cloud, a cloud service that synchronizes data.
In this article, we will discuss in detail all legal ways to restore access or completely delete an account from a device. We will consider the procedure for resetting a password, contacting support with a check and the nuances of working with locked devices.
⚠️ Warning: Attempts to use third-party software to hack into a Mi Account can result in a complete lockdown of the device at the server level or damage to system files.
Restoring access via email or SMS
The easiest and fastest way to delete or retrieve your Mi Account is to restore a forgotten password.If you have access to the phone number or email that was specified during registration, the procedure will take no more than 5 minutes.
To start, go to the official i.mi.com account management page or use the Security app on another device. click on the Forgot Password link and enter your ID (email or phone number) and the system will prompt you to send the confirmation code in the selected way.
After receiving SMS-If you send a code or email, you will be prompted to enter a new password. After successfully changing the authorization data, you need to log in to the locked phone settings using the new data, and then log out via the Settings menu. → Mi Account. → Get out.
- 📱 Make sure that SIM-The card associated with the account is active and is in the phone for reception SMS.
- 📧 Check the Spam folder on your email if the code letter has not arrived within the 2-3 minute.
- 🔒 Create a complex password using different register letters and numbers to avoid a repeat of the situation.
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If you have changed your phone number but remember your password, first log in to your account on another device and change your phone number in the security settings before resetting on a locked smartphone.
Official reset via Xiaomi Support
If phone and mail are lost forever, the only legal way to untie a Mi Account is to contact the company's technical support team, which requires proof of ownership of the device, and you have to provide proof that the phone belongs to you, and was not stolen or found.
The process begins with a visit to the official support site Xiaomi in the unlocking section of devices. You will need to fill out a special form where you need to specify the IMEI of the device (on the box or under the battery, if it is removable) and the serial number.
The company's employees check the data provided within a few days, and if all documents are in order and the device is not listed in the databases of the stolen, you will be sent an instruction or a temporary code to unlock, which ensures that Mi Cloud is cleaned correctly.
| Document | Requirements | Status |
|---|---|---|
| Checks. | Clear photo, date, price, IMEI visible | I'll be sure. |
| Guarantee pass | Filled, worth the store's stamp | Preferably. |
| Box | Barcode photo from IMEI | Additionally. |
| Passport | Photo of the reversal (sometimes required) | On request. |
⚠️ Warning: Hand-bought devices without a check are almost impossible to unlock through support.
Delete your account after resetting (Hard Reset)
Often users try to delete an account by performing a full reset via Recovery Mode, which erases all user data but does not delete the account itself from the security servers. Once turned on, the phone will require you to enter a password from a previously synchronized Mi Account, a feature of anti-theft protection.
If you've done Hard Reset and you see the activation lock screen, you have two ways: One is to remember the password and type it in; the other is if you change the password (as described in the first section), wait 24 hours. The MIUI security requires that you go through this period of time after you change the password before you first log in to the reset device.
Attempts to flash your phone in this state often prove useless, as the binding is stored on the server and checked when you first connect to the Internet. However, if you have access to an account, you can remove the device from the trusted list remotely.
- 🔄 Visit i.mi.com from a computer or other phone.
- 🗑️ Go to the Devices section and find your locked smartphone.
- ✅ Click the “Delete” or “Untie” button to remove the activation lock.
☑️ Pre-reset check
Find Device and Mi Cloud
Find Device is a key element of Xiaomi’s ecosystem, which locks your phone when you lose access. Many users confuse deleting your account from the settings menu and deleting it from the cloud. As long as your device is listed on your Mi Cloud, it will request authorization after the reset.
It's important to distinguish between lock states. If your phone is just locked with a pattern lock, resetting through Recovery will help. But if you activate the lock, the reset will only complicate things, because it will start the procedure of checking ownership. Critical: before selling or transferring the phone to another person, make sure to log out of your account through the settings menu, rather than just do a reset.
Sometimes users encounter an error called “Incorrect username or password” even after entering the correct data, this may be due to regional server restrictions or an incorrect date on the device.
What to do if your phone is locked and bought from hand?
Technical limitations and security of MIUI
The security of HyperOS and modern versions of MIUI is constantly being improved, bypass methods that worked on older versions of Android (for example, 6 or 7), on new models of Redmi Note or Xiaomi 13/14 do not work.
Attempts to flash through Fastboot using unofficial firmware can lead to loss of warranty and unstable operation of communication modules. Official firmware will always check the lock status when downloading. If the status of "Locked", the phone will require authorization.
It is worth noting that the number of attempts to enter a password can be limited, and after several unsuccessful attempts, the system can temporarily block the ability to log in, in which case you can only wait for the timer to expire or use recovery via email.
- 🛡️ The lock is tied to a unique ID device (IMEI).
- 🌐 An active Internet connection (Wi-Fi or mobile network) is required to verify the status).
- ⏳ After changing the password, a waiting timer is valid 24 hours before the first activation.
⚠️ Warning: Don’t believe services that offer “Mi Account deletion in 5 minutes” for money: 99% of the time, they are scammers who either disappear with money or use your data to steal your account.
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The only guaranteed way to unblock the lock without a password is to have an original check and contact official support Xiaomi.
Preventing loss of access in the future
To avoid such situations in the future, security experts recommend that you regularly update your recovery data, make sure your Mi Account has an up-to-date phone number and backup email, which will allow you to restore access in one click.
It is also useful to write passwords to a secure location or use password managers. Write down the device's IMEI and save a photo of the check in cloud storage (for example, Google Drive or Yandex.Disk). Having digital copies of documents will significantly speed up the recovery process through support.
Check the list of devices that have access to your account regularly. If you sell an old phone, remove it from the list of trusted devices on i.mi.com immediately.This will not only free up space, but also protect your data from potential access by a new owner if he decides to reset.
Don't ignore security notifications. If Xiaomi reports login from a new device or unusual activity, respond immediately.Timely changing your password if you suspect a hack will save you from completely locking your smartphone.