How to remove Xiaomi account from your TV: 5 proven ways

Deleting your Mi Account from a Xiaomi TV is a challenge that users face when selling a device, resetting to factory settings, or fixing sync errors. Unlike smartphones, where the procedure is standard, Mi TVs (Mi TV 4A/4S/5X/Q1/Q2 series, etc.) have their own nuances, from hidden menu items to the need for confirmation via email. This article covers all current ways to delete an account, including bypassing typical errors like “failed to untie the device” or “Network error”.

The main problem is that many users confuse logging out (temporary shutdown) and de-linking completely (the device disappears from the list in the Mi Cloud).We will discuss both options, and also consider what to do if the TV requires a password from the previous owner or does not respond to commands. All instructions are tested on MIUI TV 2.0-4.0 firmware (2020-2026) and are relevant for models with Android TV 9-12.

1.Preparation: What to Know Before Deleting an Account

Before proceeding with the procedure, make sure that the following key conditions are met:

• 🔌 The TV is connected to the Internet (via Wi-Fi or Ethernet). Without the network, you can't delete it, the system requires verification of the owner's rights.
• 📧 You have access to the email that's linked to your Mi Account, and it'll come with a confirmation code.
• 🔐 You remember the password from the account. If not, restore it in advance at account.xiaomi.com.
• ⚙️ The TV has the option "Allow remote control" (check in Settings). → Account and security).

If the TV was purchased from hand and the previous owner did not delete the account, you will need to contact him to untie the device via Mi Cloud. Otherwise, the only way out is a full reset, but it does not guarantee the deletion of the account binding on Xiaomi servers.

⚠️ Note: On Xiaomi TVs with firmware older than 2021 (e.g. Mi) TV 4A 2018) may not have the option to delete your account through the menu. in this case, use the reset method through the menu ADB (section).

2. Method 1: Standard removal through TV settings

This is the simplest method that works on most Mi TV models (except the oldest ones).

1. Open Settings (cog on the home screen or the Settings button on the remote).
2. Go to Account and Security (or Accounts on some firmware).
3. Select your Mi Account (usually an email or phone number is displayed).
4. Click Delete Account (or Untie Device).
5. Confirm the action with a password and enter the code from the letter sent to the linked email.

If the "Delete Account" item is missing, it means:

• 🔄 The TV is not connected to the Internet (check the network).
• 🔒 Account is blocked or restricted (for example, two-factor authentication is enabled).
• 📅 Device older than 2020 (alternative method required).

3. Method 2: Removal via Mi Cloud web interface

If the TV doesn’t allow you to delete your account locally, try doing so through the Mi Cloud site, which is suitable for devices that:

• 🔄 Hanging in the confirmation phase.
• 📵 They do not have access to settings (for example, due to a software failure).
• 🔒 Belong to the previous owner (but you know his login details).

Instructions:

1. Go to i.mi.com and log in.
2. In the Devices section, find your TV (it can be displayed as a MiTV-{model}).
3. Click on the three dots next to the device and select Remove.
4. Confirm the action. SMS-code-code.

Important: After being removed from Mi Cloud, the TV may require re-authorization the next time you turn on. If you sell the device, reset to factory settings (Section 5) after unbundling.

⚠️ Note: On some firmware, after being deleted via Mi Cloud, the TV blocks access to Google Play and Xiaomi services before being reauthorized.

Method 3: Removal via ADB (for power users)

This method is suitable for TVs where standard methods do not work (for example, on Mi TV 4A 2018-2019 or after a failed update).

• 💻 Computer with installed ADB Tools.
• 🔌 USB-cable (preferably original from Xiaomi).
• ⚙️ Included debugging by USB TV-wise.

Steps:

1. Activate Developer Mode on TV: Settings → On TV. → Click 7 times on "Version" MIUI TV"
2. Return to Settings → Additional → For developers and enable USB debugging.
3. Connect the TV to your PC and execute the commands: adb devices adb shell pm clear com.xiaomi.account
4. Reboot the TV (adb reboot)

Once these commands are executed, the account will be deleted locally, but the device can remain tied to the Mi Cloud. Use method 3 (web interface) to completely untie.

5. Method 4: Reset to factory settings (Hard Reset)

If other methods fail, complete a full reset, which will delete all data, including accounts, but does not guarantee that the device will be uncoupled from the Mi Cloud. After the reset, the TV may require you to enter your previous account information!

Instructions:

1. Open Settings → Additional → Recovery and Reset.
2. Select Settings Reset (or Factory Reset).
3. Confirm the action (may be required) PIN-account code).
4. Wait for the reboot (it will take 3-5 minutes).

On some models (Mi TV Q1 2022 and later), the reset is available through the hardware menu:

1. Turn off the TV.
2. Press the Menu + Volume Down button on the remote and hold for 10 seconds.
3. In the menu that appears, select Wipe Data (use volume buttons for navigation).

⚠️ Attention: On Android TVs TV 11+ (Released after 2022, a reset without first deleting an account via Mi Cloud may result in a device being locked requiring data entry from the previous owner.

6. Solving Common Errors When Deleting an Account

When deleting an account, users often encounter errors, and consider the most common and ways to eliminate them:

• 🔴 Failed to untie the device. Try again later Reason: Problems with Xiaomi servers or unstable Internet connection.Solution: Reboot the router, check the time on the TV (should match the real one) or try later.
• 🔴 The device was not found in Mi Cloud Reason: TV did not sync with servers or account was deleted earlier.Solution: Perform network reset (Settings) → Network → Reset network settings) and try again.
• 🔴 Previous owner confirmation required Reason: TV is tied to another Mi Account Solution: Contact previous owner or provide a purchase check in support of Xiaomi.

If the error persists, try:

• 📡 Connect the TV to another network (for example, via a mobile hotspot).
• 🔄 Update the firmware to the latest version (Settings) → On TV. → Updating the system).
• 📧 Use another email to restore access to your account.

💡

If the TV shows an error "Server is not available", check if your router blocks access to the domains account.xiaomi.com and api.io.mi.com. Add them to the firewall exceptions or temporarily disable the VPN.

7 What should I do if nothing helps?

If all methods are exhausted and the account remains linked:

1. Contact Xiaomi for support: Provide a purchase check, the TV serial number (located on the box or in Settings → About TV) and a description of the problem. Support can remove the binding manually.
2. Use informal methods (at your own risk): Forums (e.g. 4PDA) discuss ways to bypass locks through fastboot firmware, but this may result in a loss of warranty.

For Mi TV P1/E1 2023-2026 models with Google TV on board, try:

1. Delete your Google account through Settings → Google Accounts →
2. Perform a reset via Android Recovery (similar to smartphones).

💡

On Xiaomi 2023+ TVs, deleting your Mi Account may require confirmation via the Mi Home app on your smartphone.Install it and log in under the same account as you do on your TV.

FAQ: Frequent questions about deleting your account from Xiaomi TV