How to remove the error report on Xiaomi: from resetting cache to flashing

Error reports on Xiaomi devices are a common problem faced by users of both smartphones (Redmi, POCO, Mi) and smart TVs (Mi TVs), which are not only annoying with persistent pop-ups, but can also signal serious system failures. 80 percent of errors are due to corrupted application data, update conflicts or incorrect developer settings, but 15 percent are to blame for hardware problems, from processor overheating to memory failure.

In this article, we will look at all the current ways to delete error reports, from simple (cleaning the cache) to radical (flashing through Fastboot), focusing on hidden MIUI settings, which the manufacturer does not advertise in the official documentation, but which often solve the problem without losing data, and learn how to distinguish a software failure from a hardware defect, which will help to avoid unnecessary repairs.

Why does Xiaomi have an error report?

A message, "Send an error report?" or "Com.android.system app has stopped," occurs when a MIUI system (or Android TV on TVs) detects a critical error, and the reasons fall into three categories:

• 📱 Software failures: application file corruption, update conflicts, errors in Dalvik cache.
• ⚙️ System settings: Developer modes enabled, debugging options (ADB, USB Debugging, Incorrect Permits for System Services.
• 🔧 Hardware problems: processor overheating, wear of flash memory, damage to connectors (relevant for devices older than 3 years).

For example, on Xiaomi Mi 11 and Redmi Note 10 Pro, a frequent com.miui.home bug is associated with updating the shell to MIUI 14, where the bug with the animations of the application launch was not fixed in the first builds. And on Mi TV 4S, the message “Com.droidlogic service error” usually indicates a failure in the Android TV firmware after an automatic update.

⚠️ Note: If the error report appears immediately after the device is turned on (even before the password is entered), this may indicate damage to the partition. /system. In this case, the usual methods will not help - you will need a complete flashing through the EDL-regime.

Method 1: Clearing the cache and data of the problem application

In 60% of cases, errors are related to a specific application (for example, com.miui.home for launcher or com.google.android.gms for Google services), cleaning its cache and data is the fastest and safest method of solving the problem.

Instructions:

1. Go to Settings → Applications → Application Management.
2. Slip on the three dots in the top right corner and select "Show all apps."
3. Find the application listed in the error message (e.g. com.android.phone for telephony errors).
4. Click on “Storage” → “Clear Cache” and “Clear Data”.
5. Reset the device.

For system applications (e.g. MIUI Launcher), the Clear Data button may not be active.

Disable the application (if there is such an option)|Remove updates (for system applications)|Reset the application settings through ADB|Perform resetting of shell settings (see Method 3)-->

⚠️ Warning: Clearing the data from com.android.providers.settings will reset all personal settings (wallpaper, sounds, brightness) and back up your Settings first. → Additionally. → Backup and reset.

If the error is related to Google Play Services, after the data has been cleared:

1. Go to Settings → Accounts → Google.
2. Delete your Google account and add it again.
3. Update Google Play Services through the Play Market.

💡

If an error occurs after an app update, try rolling it back to the previous version. To do this, download APK from the APKMirror site, pre-enabled installation from unknown sources in the security settings.

Method 2: Resetting the MIUI shell settings

If the error is related to the interface (com.miui.home, com.miui.system), but cleaning the cache did not help, reset the shell settings, which will return the standard themes, animations and display parameters without losing personal data.

For smartphones:

1. Open the Settings. → The phone.
2. Tap 7 times on the MIUI version line to activate the developer mode.
3. Back to Settings → Additionally. → For developers.
4. Find the option “Reset shell settings” and confirm the action.

For Mi TV:

1. Press the Menu + Volume Down buttons on the remote for 5 seconds at the same time.
2. In the menu that appears, select “Factory Reset (Keep Data)” (reset without removing applications).
3. Confirm the action with the code 1234 (by default).

After discharge:

• 🔄 Reset the device.
• 🎨 Set a standard theme (Settings) → Screen. → Theme).
• 🚫 For 2-3 days, turn off automatic updates. MIUI (Settings → The phone. → Updating the system → Three points. → Settings → Auto-update).

Method 3: Disabling debugging options and developer mode

Many bugs (especially com.android.settings or com.qualcomm.qti.telephonyservice) are caused by the developer options enabled, such as activated USB debugging or modified animation settings, which may conflict with system processes.

How to turn off the developer mode:

1. Go to Settings → Additional → For developers.
2. In the upper right corner, switch the developer mode slider to the off position.
3. Confirm the action.

If the slider is missing or inactive:

Go to Settings → All applications | Find the Settings app (com.android.settings) | Clear its cache and data |Reboot your device-->

Also check the following settings (if they have been changed):

• 🔧 Do not save operations (Settings) → For developers → Do not save operations – must be disabled.
• 🔄 Background process – set the Standard Limit».
• 📡 Wi-Fi debugging – turn off if not used.

⚠️ Note: On some devices (POCO F3, Redmi K40) After disabling the developer mode, access to Fastboot may disappear. To return it, activate the mode again (tap 7 times according to the version). MIUI).

Method 4: Complete reset to factory settings

If previous methods didn’t work, do a hard reset, which will delete all data, including apps, photos and accounts, so make sure to back up:

• 📱 For smartphones: Settings → Additionally. → Backup and reset → Local backup.
• 📺 For Mi. TV: Settings → The device → Backup and reset → Backup of data.

Resetting instructions:

For smartphones:

1. Go to Settings → Additional → Backup and Reset.
2. Select “Reset” → “Delete all data”.
3. Enter your password (if required) and confirm.

For Mi TV:

1. Press the Power button on the remote for 10 seconds until the menu appears.
2. Select “Factory Reset” (full reset).

After discharge:

• 🔄 Turn off automatic updates MIUI 1-2 weeks (if the error is related to the last firmware).

💡

If the error disappeared after the reset, but returned after the data recovery, the problem is in one of the backup files. Try to restore only contacts and photos, skipping the application settings.

Method 5: Fastboot or Recovery

If the reset didn't work, the last thing you can do is flash the device, and that's true for bugs like Bootloop, E:Unable to mount/system, or DM-Verity corruption.

Option 1: Recovery (retains data)

1. Download the full firmware (not OTA!) for your model from the official Xiaomi website.

Option 2: via Fastboot (full clean installation)

You will need a computer with ADB and Fastboot drivers installed:

fastboot flash boot boot.img


fastboot flash system system.img




fastboot flash vendor vendor.img




fastboot flash dtbo dtbo.img




fastboot reboot

For Mi TV, use the Mi TV Flash Tool:

1. Download the firmware for your model from the Mi TV website.
2. Unpack the archive and run upgrade.bat (for Windows).
3. Follow the instructions on the screen (you will need to connect the TV to the PC via USB).

⚠️ Note: Fastboot Flash Flashing deletes all data without recovery, including IMEI On some models, the Redmi Note 8 Pro, POCO X3 NFC). Before the procedure, you must save IMEI (via the app MTK Engineering Mode for MediaTek Devices).

What to do if nothing helps

If after all the manipulations, the error report continues to appear, the problem may be hardware.

• 🔥 Overheating: Install the app AIDA64 And check the temperature of the processor.°C in plain, up to 70.°C under load.
• 💾 Memory: Run the test using ##6484## (for MediaTek) or #64663## (for Qualcomm).
• 🔌 Power: Check the battery voltage in AIDA64 (It should be 3.7–4.2V). If below 3.5V — replacement.

Typical hardware problems and their signs:

If the diagnosis confirmed a hardware malfunction:

• 🛠️ Contact the authorized Xiaomi service center (list on mi.com).

FAQ: Frequent questions about errors on Xiaomi