How to completely remove the negative on the Xiaomi smartphone: from viruses to bad reputation

Xiaomi’s MIUI-based smartphones often face problems that users call “negative”: viruses, system lags, account locks, or even negative reviews online tied to IMEI devices. Unlike iPhones or Samsung, where such issues are resolved through official services, Xiaomi’s owners have to act independently – and it is important not to aggravate the situation.

In this article, we’ll discuss 7 working methods to remove negatives on Xiaomi Android devices (including Redmi, POCO and Black Shark models). From basic actions like resetting your settings to deep cleaning your firmware through Fastboot, explaining which methods are safe for beginners and which require experience, and how to check if your phone has been blacklisted by carriers or services because of past owners.

1. Diagnostics: What is the “negative” that is stopping your Xiaomi?

Before you start fixing, you need to pinpoint the source of the problem. "Negative" on Xiaomi there are three types:

• 🔍 Software: viruses, advertising software, system errors MIUI (For example, persistent notifications com.miui.analytics).
• 🔒 Hardware: locking by IMEI (Stolen/unpaid device, problems with eSIM or modem.
• 📉 Reputational: negative reviews in services like Avito or Yandex.Market tied to the serial number of the phone.

For diagnosis:

1. Check your phone for viruses through Settings → My device → Virus scan (built-in Mi Security).
2. Make sure that IMEI is not blacklisted: type *#06#, then check the number on IMEI.info.
3. If the phone is bought with your hands, ask the seller for checks or check the history through Settings → About the phone → Device status.

If the problem is related to the blocking of IMEI due to theft or non-payment of the loan (for example, the operators of Beeline or MegaFon), no software method will help - you will need official unlocking through the operator or service center Xiaomi.

2. Removal of viruses and advertising software without resetting

If the phone slows down, displays annoying ads or redirects in the browser to suspicious sites, it is the software that is to blame. On MIUI, viruses are often disguised as system applications like com.android.system or com.qualcomm.atfwd.

Cleaning instructions:

Remove suspicious apps in Settings → Apps → App Management

Disable Administrator Rights for Unknown Programs in Settings → Passwords and Security → Administrator Rights

Reset your browser settings (Chrome/Mi Browser) in Settings → Applications → Browser → Storage → Clear data

Install Malwarebytes or Dr.Web Light for deep scanning-->

For advanced users:

adb shell pm uninstall -k --user 0 com.example.virus

Replace com.example.virus with a suspicious app package (you can find out through the App Inspector in the Play Market).

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If after removing the virus, the phone stopped turning on, try to go to Recovery Mode (Power buttons) + Volume up) and run Wipe Cache Partition. It won't delete data, but it will clear temporary files.

3. Reset to factory settings: when and how to do it right

If the viruses are removed but the problems remain (e.g. MIUI constantly issues an error "Com.android.phone process stopped"), a hard reset will help.

• ⚠️ Do not reset your phone if: it is tied to your Mi Account and you do not remember the password – after reset, the device will be locked!
• 🔄 Save data: use the settings → The phone. → Backup or Mi Cloud (but don’t copy system applications!).
• 🔌 Charge the battery by at least 50% – interrupting the reset can “brick” the phone.

How to reset:

1. Go to Settings → About the phone → Reset settings.
2. Select "Delete all data" and confirm.
3. If the phone doesn't turn on, use Recovery Mode (clip Power + Volume up for 10 seconds, then select Wipe Data).

4. Unlocking the bootloader and flashing for deep cleaning

If the reset doesn’t work (for example, the phone still brakes or shows an error “This device is locked”), you will need to unlock the bootloader and flash through the Fastboot. This method is suitable for models Redmi Note 10/11, POCO X3/X4, Mi 11/12 and later.

Step-by-step:

1. Get permission to unlock through the official Xiaomi website (you will need a Mi Account and a linked phone number).
2. Install the Mi Unlock Tool on your PC and connect your phone in Fastboot mode (clip Power + Volume Down).
3. Download the official firmware for your model from the MIUI Downloads website.
4. Swipe your phone through the Mi Flash Tool by selecting the "Clean All" option.

⚠️ Note: Firmware of unofficial (custom) versions MIUI or LineageOS may result in a Mi Account being blocked or lost IMEI. Use only official assemblies!

5. How to Remove Negative Reviews Linked to IMEI

If your Xiaomi is bought by hand and has a bad reputation (for example, on Avito or OLX it is listed as “faulty” or “stolen”), the problem is not with the phone, but with its history.

• 📱 Check it out. IMEI: dial *#06# and check the number on SNDeeP.info (Stolen Phone Base).
• 📝 Contact the seller: ask for checks or a sales contract. If the seller refuses, return the phone and demand the money back.
• 🔄 Change. IMEI (Illegal!: Some services offer to "swipe" a new one IMEI, This is illegal and can lead to a lockdown by the operator.

If the phone is clean, but reviews remain:

1. Contact the support of the site (Avito, Yandex.Market) with proof of purchase.
2. Create a new account and post a sales ad – sometimes it resets the device’s “reputation.”

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The only legal way to get rid of a phone’s bad history is to prove that you are not involved in past problems (checks, contract, warranty card).

6.Optimizing MIUI after cleaning: how to avoid new "negative"

After resetting or firmware, configure MIUI to minimize the risk of re-infection or lag:

• 🛡️ Disable unnecessary system services: Go to Settings → Permits → Auto-Run and Ban Auto-Run for Underutilized Applications.
• 🔄 Update the firmware: check the relevance MIUI In Settings → The phone. → Updating the system.
• 📴 Install an alternative launcher: Nova Launcher or Lawnchair will reduce the load on the system.
• 🔒 Block Advertising: C Settings → The phone. → Additionally. → Advertising Turn Off Personalized Advertising.

For Android 12+ models (such as Xiaomi 13 or Redmi Note 12) it is also recommended to:

adb shell settings put global hidden_api_policy 1

This command disables hidden APIs that are often used by advertising SDKs.

7.When to contact the Xiaomi Service Center

Not all problems can be solved by yourself. Please contact the official service if:

• 🔧 The phone does not turn on after firmware (for example, stuck on the logo). MI).
• 📡 Network problems: not catching 4G/5G, despite the correct settings APN.
• 🔒 IMEI Unaccepted or untrue (checked by *#06#).
• 📱 The screen shows artifacts or the phone overheats for no reason (hardware malfunctions are possible).

Official Xiaomi service centers in Russia and CIS:

⚠️ Note: In informal services often offer "to ask" IMEI" or "reset the unlock meter" is a fraud, which violates the law and can result in a complete lockdown of the phone operator.

FAQ: Frequent questions about removing negatives on Xiaomi