How to remove the lock Xiaomi if you forgot the password from the account: the full guide

When a smartphone suddenly stops letting the owner in, requiring a password from the Mi Account, it often takes you by surprise.This is the standard anti-theft measure built into the MIUI shell, but it can become a serious problem if you change your phone number, forget your login details, or buy the device from your hands. Unlike a simple graphical screen key, locking your account is tied to the company's servers and requires more sophisticated manipulations to get around.

There are several proven ways to restore access to Xiaomi, Redmi or POCO, However, the choice of method depends on whether the "Find Device" function is enabled and whether you have access to the tethered device. SIM-Some methods allow you to save data, while others require a full Hard Reset, erasing all information from the memory of the gadget. Below we will discuss in detail the algorithms of actions for different lock scenarios.

Before you start taking action, you need to understand the difference between locking your screen and locking your account. If the phone asks for a password immediately after you turn it on or reset it is FRP (Factory Reset Protection) or Mi Cloud Lock. Ignoring these warnings can make it completely impossible to use the device, turning it into a “brick” for the average user, so it is important to act consistently and carefully check each step.

Checking the blocking status and preparation

The first step is always to diagnose the current state of the device, and you need to know what kind of security is activated, whether it's a screen lock, a Mi Account, or a Google account, and to do that, try rebooting your device, and if you turn on a screen with the Mi logo and you want to enter a Mi Account password, you've got a cloud-based binding on the device.

Make sure your smartphone is connected to a Wi-Fi network or has an active phone. SIM-Without a connection to Xiaomi's authorization servers, none of the legal ways to unlock will work, and it's worth preparing a computer with Internet access, since most effective methods require interaction with the official website or the use of special software.

It's important to know if Find Device was enabled before locking, and that's what makes it difficult to do, if it's disabled, you just have to reset, if it's enabled, you need to confirm the owner via SMS or contact the service.

⚠️ Note: Attempts to repeatedly enter the wrong password can lead to temporary blocking of the account IP-Address or increase the waiting time. Don't try to guess the combinations at random.

Method 1: Restoring access through the official website

The safest and most recommended method by the manufacturer is to restore access through the i.mi.com web interface.This method is ideal if you just forgot your password, but have access to a linked phone number or email_root_-rights or complex utilities, browser is sufficient.

Go to the official Mi Account website and enter your ID (phone number or email). Click on the link "Forgot your password?". The system will offer several options for verifying your identity: receiving a code by SMS, sending a backup email or answering a secret question if it was set in advance.

After a successful password change, you must perform the following actions on the smartphone itself:

• 📱 Make sure the device is connected to the internet.
• 🔄 Enter a new password in the lock window that appears.
• ✅ Wait for the server confirmation and unlock the interface.
• 📲 If your phone doesn’t accept your password right away, try rebooting it.

In some cases, the changes may not apply immediately due to data caching. If the new password does not fit, try logging in via your browser on your phone (Settings → Mi Account) to force the authorization tokens to be updated.

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If the SMS code does not come, check if your operator is blocking short numbers or if the number is an antispam service that can filter messages from Xiaomi service numbers.

Method 2: Reset via Mi Unlock Tool (with loss of data)

If you can't restore a password, the only legal way to unlock the device is to completely reset the device through Mi Unlock, a tool designed to unlock the bootloader, but in the process, it also clears the account data associated with the device. It's important to understand that all photos, contacts and applications will be permanently deleted.

The procedure requires pre-preparedness. You'll need a Windows computer, USB-cable ADB/Fastboot. The phone also needs to unlock the bootloader, which is impossible to do without accessing the menu if the phone simply requires an account password after reset, this method can help untie the device from the old owner.

The algorithm of actions is as follows:

1. Download and install the Mi Unlock Tool program from the official website.
2. Turn the phone on to Fastboot mode (click the power button and volume down).
3. Connect your smartphone to your PC and press the "Unlock" button in the program.

It's worth noting that the standard bootloader unlocking procedure requires a wait of 7 to 30 days after filing, a security measure implemented by the company, and if you're trying to unlock someone else's device, this method won't work without proof of ownership.

Method 3: Bypassing the engineering menu and ADB (for experienced)

For users with technical knowledge, there is a method of bypassing the lock through the command line ADB (Android Debug Bridge), which does not require root rights, but requires on debugging over USB. If debugging was turned off before blocking, this method, alas, will not help.

The idea is to send special commands that turn off the account verification services, and you'll need to connect your phone to your PC, open the command line, and enter a sequence of instructions.

adb devices

If the device appears in the list, you can (try) to delete the account configuration files. Commands can vary depending on the Android and MIUI version, but the basic principle is to clean the partitions that store owner data.

Below is a table of (common) commands that can be useful when working with ADB in the context of resetting:

Using ADB requires caution. Incorrectly deleting system files can lead to bootloop. If you are not sure about your actions, it is better to focus on simpler methods.

Method 4: Contact an Authorized Service Center

The most reliable, though not always free, way is to contact the official Xiaomi service center, where employees have access to internal databases and can unblock the device by confirming your ownership, which is the only way to unlock the phone if you bought it with your hands and do not know the previous owner.

You will need documents to successfully unlock the service, and the list may vary, but it usually includes:

• 📄 The original box from the smartphone (c) IMEI sticker).
• 🧾 Check or purchase guarantee card.
• 🆔 Passport or other identification document.
• 📱 The device itself is locked.

If documents are lost, the process becomes more complicated. In some cases, the service may request additional evidence or refuse service to avoid violating security policies. However, if you are the first owner and can confirm a purchase through a bank statement or an online store order history, the problem is often resolved positively.

⚠️ Attention: Service centers do not unlock devices listed in the international wanted list (blacklist) IMEI). If the phone is stolen, it can be taken away.

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The official service is the only 100% guaranteed way to unlock without data loss (in rare cases) or with a complete reset, while maintaining the legality of using the device.

Prevention of blocking and account security

To avoid such situations in the future, a number of digital hygiene rules are recommended, first of all, always link your current phone number and backup email to your Mi Account, which will allow you to restore access in a couple of clicks.

You should also check the list of trusted devices in your account security settings regularly, and if you see old phones that you're not using anymore, delete them, which will reduce the risk of unauthorized access and login confusion.

Remember to back up your important data to the cloud or your computer periodically, and even if it does, you can quickly restore contacts and photos after resetting your settings, and using Google Photos or Mi Cloud automates this process.

Remember, the security of your device depends on the complexity of your password. Use two-factor authentication wherever possible. This will create an additional barrier for attackers, even if they recognize your master password.

Frequently Asked Questions (FAQ)