How to Change Your Xiaomi Phone Account: Delete, Sign In and Solve Problems

Why does changing your account to Xiaomi require attention?

Xiaomi, Redmi and POCO smartphones are closely integrated with the Mi Account ecosystem, a single profile for syncing data, Mi Store purchases, cloud backups, and even unlocking the bootloader. Selling the phone, transferring it to another user, or simply wanting to change an attached account, many face unexpected challenges, from authorization errors to completely locking the device.

Unlike Google Account, which can be deleted in two clicks, Mi Account is deeply embedded in MIUI. Mistakes when changing it can lead to activation of the protection against theft (Find Device), which will lock the phone even after resetting to factory settings. This article will help avoid typical errors and perform the procedure safely - taking into account all the nuances of the latest versions of MIUI 14/15 and Xiaomi's 2026 policy.

We'll take it apart.

• 🔄 How to delete an old account without consequences for your phone
• 📱 Step-by-step instructions for entering a new profile (including error avoidance)
• ⚠️ What to do if your phone is blocked after changing your account
• 🔧 Specific nuances for models with a chip MediaTek and Snapdragon

Preparing for a change of account: what to do in advance

Before you delete your associated Mi Account, make sure that critical steps are taken, and ignoring them can result in data loss or device lockdown.

First, untie the phone from Xiaomi services:

• 🖥️ Remote management (in some firmware) – may prevent you from logging into a new account.

Second, keep important data:

• 🎵 Music and photos – transfer to your PC or external drive (Mi Cloud will not be available after deleting your account).

Disable Find Device in your Mi Account|Remove Linked Cards in Mi Pay|Create a local backup copy|Export contacts and SMS|Transfer media files to PC-->

⚠️ Note: If the phone is bought with your hands and the previous owner has not deleted his Mi Account, you can not change it without a password. The only way out is a complete reset via Fastboot with the bootloader unlocked, but this will delete all data and can cancel the warranty.

How to remove old Mi Account from your smartphone

There are three official methods of deleting your linked account, and each one is suitable for different situations, depending on whether you remember your password, whether you have access to the Internet, and whether you plan to sell your phone.

Method 1: Delete via phone settings (if you know the password)

The easiest way to do this is to work on all Xiaomi, Redmi and POCO models with MIUI 12 and newer:

1. Open Settings → Accounts and Sync → Mi Account.
2. Click on the profile icon in the top corner → Account Management.
3. Select Log Out (not to be confused with Delete Account – these are different options!).
4. Enter the password from Mi Account and confirm the exit.
5. Return to Mi Account and click Delete Account (this option will now be active).

Method 2: Remove from Xiaomi website (if phone is lost or locked)

If you do not have physical access to the phone, but you remember the username / password from Mi Account, use the official portal:

1. Go to account.xiaomi.com (open in your PC or other phone browser).
2. Sign in under your account.
3. In the Devices section, find your phone and click Delete.
4. Confirm the action via SMS or email.

⚠️ Limitation: This only works if the phone is connected to the Internet, and if it's off or in airplane mode, the device will remain tethered.

Method 3: Reset to factory settings (extreme case)

If you don't remember your password or the previous owner hasn't untied your account, you're left with a hard reset, but be prepared for the consequences:

• 🔒 Phone will require you to enter your old Mi Account after reset (Factory Reset Protection).
• 📦 All data will be deleted without the possibility of recovery.
• 🔧 On some models (for example, Redmi Note 10 Pro with MediaTek Helio) G96) Discharge may result in a blockage IMEI.

To perform the discharge:

1. Turn off the phone.
2. Press Volume Up + Power before the Mi logo appears.
3. From the Recovery menu, select Wipe Data → Wipe All Data.
4. Confirm the action and wait for the reboot.

Through phone settings | Through Xiaomi |Reset to factory settings |Never deleted |Another way-->

Log in to the new Mi Account: step-by-step instructions

Once you delete your old account, you can link a new one, but there are pitfalls: Xiaomi limits the rate of changing profiles on one device, and if you try to log in to a third account in a month, the system can block login for 24 to 72 hours.

To avoid errors, follow this algorithm:

1. Go to Settings → Accounts and Sync → Add Account → Mi Account.
2. Enter the email or phone number associated with the new account.
3. Confirm authorization via SMS or email (if two-factor authentication is enabled).
4. Accept the terms of use of Xiaomi services (a mandatory step!).
5. Activate data synchronization (optional, but recommended for backups).

If you log in, "This device is linked to another account," the old profile is not completely deleted.

• 🔄 Restart your phone and try again.
• 📧 Check the email linked to your old account – Xiaomi could have sent an email with unlock instructions.
• 📞 Contact Xiaomi support via live chat on the site (prepare proof of ownership of the device: check, box, IMEI).

💡

If you buy a phone with your hands, ask the seller to delete the Mi Account in your presence and make a factory reset.This will save you from locking problems in the future.

Frequent Account Change Mistakes and Their Solutions

Even when following instructions, users encounter errors, and here are the most common ones and how to fix them:

Error: "Device blocked due to frequent account changes"

This problem occurs if one phone has changed Mi Account more than 2 times in 30 days. Xiaomi regards this as suspicious activity and blocks the possibility of authorization.

Decisions:

• ⏳ Wait 72 hours – the lock will be automatically removed.
• 📧 Write in support of Xiaomi with a request to remove the restriction (specify) IMEI phone and the reason for changing the account).
• 🔧 If the phone is new, provide a purchase check – this will speed up unlocking.

Error: "Can't log in. Check the network connection."

This message appears even on a stable Internet.

• 🌍 Xiaomi servers are temporarily unavailable (check status on Downdetector).
• 📶 It's on on the phone. VPN Or proxy, turn them off.
• ⏰ Incorrectly set date and time (automatic synchronization must be enabled).

Error: "This device is linked to another Mi Account"

This error means that the previous Mi Account was not deleted correctly, and the phone is still considered "stolen" by the security system.

• 🔑 Enter your old account information (if you remember it).
• 📄 Provide proof of purchase (check, warranty card) in support of Xiaomi.
• 🔧 Unlock the bootloader via Fastboot and flash the phone with clean firmware (risky for beginners!).

⚠️ Warning: Do not use third-party services that offer “delete Mi Account in 5 minutes” – this is a scam.

Features of changing an account on different Xiaomi models

The process of removing and adding Mi Accounts may vary depending on the phone model, firmware version, and even the region of sale.

Phones on MediaTek processors (Helio, Dimensity)

Devices with MediaTek chips (e.g. Redmi Note 11, POCO M4 Pro) have additional protection:

• 🔒 After resetting, the factory settings require you to enter Mi Account data, even if it was deleted.
• 📡 Some models are blocked IMEI Incorrectly unlocking the loader.
• 🔧 Deleting the account completely may be required SP Flash Tool and Authorized Firmware File.

Phones on Snapdragon (Xiaomi 12/13, POCO F4/F5)

Smartphones with Qualcomm Snapdragon processors are more loyal to changing accounts, but have their own characteristics:

• 🔓 Support unlocking the bootloader through the official Mi Unlock Tool tool.
• 📦 After reset, you do not need to be tied to the Mi Account (you can skip this step).
• ⚡ Quickly sync with a new account thanks to optimized software.

Models for the Chinese market (CN ROM)

China’s firmware phones (CN ROM) have strict restrictions:

• 🚫 Do not support entry to Mi Account due to regional restrictions (requires a firmware change to a new one) Global/EU ROM).
• 📵 They can block. SIM-Non-Chinese card operators after account change.
• 🔧 Deleting an account is often required EDL-Regime and Authorized Developer Account.

💡

Before buying a used Xiaomi phone, check its region through IMEI on imei.info. Models for China (CN ROM) are harder to resell or change your account.

What to do if your phone is blocked after changing your account

If, after deleting the Mi Account or resetting to factory settings, the phone requires the entry of old profile data and does not accept new ones, then the Find Device protection has worked.

1. Check your internet connection – without a network, your phone won’t be able to check your account status.
2. Restart the device – sometimes the error disappears after the reboot.
3. Enter your old account (if you remember), after successful login, delete it immediately and add a new one.
4. Call for support: 📌 Prepare proof of purchase (check, warranty card, box). 📌 Indicate. IMEI You can find it on the box or via *#06#). 📌 Describe the situation in as much detail as possible (when you bought your phone, why you changed your account).

If support doesn't help

Xiaomi

If the phone is locked due to improper firmware (for example, after trying to install Custom ROM), you will need to:

1. Download the official firmware for your model from the Miui Download website.
2. Unlock the bootloader through the Mi Unlock Tool (requires a link to the Mi Account with developer rights).
3. Swipe your phone through Fastboot or Recovery.