Owners of smart appliances from Xiaomi and Roborock periodically face situations when the device starts to work incorrectly, this can manifest itself in the refusal to connect to Wi-Fi, system freeze or navigation errors, in such cases, a standard power outage does not help, and requires deeper intervention in the software.
A complete reset (or Reset) returns the robot vacuum cleaner to factory status, which removes stored room maps, cleaning history, and account binding, a procedure often needed when changing routers, selling the device to a new owner, or to fix critical software failures.
It's important to understand the difference between a simple restart and a complete reset. If you just want to upgrade the connection, maybe reconnecting the app will be enough. However, if the Android-based system inside the robot fails, you'll need to hard reset through the physical buttons of the case.
Before you start active, make sure that the device is charged at least 20%.The reset and subsequent reconfiguration process requires stable operation of communication modules, and battery discharge at a critical moment can lead to damage to the file system.
When a complete robot vacuum cleaner reset is needed
There are a number of specific scenarios where Hard Reset is the only correct solution, and users often try to solve the problem using software methods in the Mi Home app, but if the Wi-Fi module freezes, the software interface may not respond to commands.
The most common reason is a change in Internet hardware, a change in network name (SSID) or password when a new router is installed, and a robot trying to connect to an old network may block the ability to create a new access point to pair, in which case cleaning the network memory is mandatory.
It also requires a reset when you transfer your device to another person, and even if you delete it from your cloud account, local data, including maps and logs, can be stored in memory, and you need a clean start for complete privacy and proper operation.
- 🔄 Robot stopped responding to commands from the app, although indicators are on.
- 📡 The device does not see a new Wi-Fi network after changing the router or password.
- 🗺️ Navigation failure occurs and the robot builds an incorrect map or gets lost.
- 🔒 You buy a used vacuum cleaner and can not tie it to your account.
⚠️ Warning: After the complete reset, all stored maps of the premises will be permanently deleted, the robot will believe that it is in the new house, and will require the map to be rebuilt.
Sometimes the cause of problems is incorrect firmware updates. If there is a power surge or communication break during the data loading process, errors may occur in system files, reset allows you to clear the cache and temporary files that interfere with normal operation.
If the voice assistant constantly repeats the phrase "Reset map" or "Please reset", ignoring this requirement can cause the laser rangefinder (LDS) to start operating with errors, which can lead to collisions with furniture.
Preparation for the procedure: charging and annex
Before you press the combinations of buttons, you need to properly prepare the device. The main mistake users make is trying to reset on a discharged battery. The process of overwriting system configurations is energy intensive, and a sudden shutdown can "brick" the controller.
Set the dock on a flat area of the floor, make sure there are no obstacles around it and the robot itself, and although the navigation is not active at the time of reset, after the reset, the device may try to calibrate the gyroscopes or get to base, and unnecessary items will prevent this.
☑️ Preparation for discharge
Check whether the Mi Home or Roborock app is up to date on your smartphone. After reset, you will need to re-add the device, and older versions of the software may not support new authorization protocols or have drivers for your model.
It is also recommended to know the model of your device in advance. Button combinations may differ for different generations. For example, the Xiaomi Vacuum-Mop series and the flagship Roborock S Max have different logics for managing physical interfaces.
If you have a touchpad model, make sure the screen is not locked. Some display devices require unlocking before entering the reset menu. For push-button models, this is not relevant, it uses long-term pressing.
Method 1: Reset via physical buttons (Hard Reset)
This is the most reliable method, even if the robot is completely getting stuck and not connected to the network, mechanically impacting the controller compulsorily triggers a memory cleanup script, and the algorithm may vary slightly from one model to another.
On most Xiaomi and Roborock models (S5, S6, S50, S55 series) you need to simultaneously press two buttons: Home (house icon) and the power button. On some versions, these are the local cleaning and home buttons.
Hold the buttons for 3-5 seconds. You will hear a voice message "Resetting" or "Resetting." On models without a speaker, the Wi-Fi indicator will flash orange, signaling the transition to pairing mode and clearing old data.
Specificity of models without a docking station
For models of the Xiaomi Robot Vacuum-Mop 2 Lite or 2 Pro series, it is often used to press the on button only for a long time (about 10 seconds) until the command is sounded.
If you have a touchscreen device like the Xiaomi X10+, the path may lie through the menu.Push and hold your finger on the Home icon or in the corner of the screen for 5 seconds until the engineer menu or reset confirmation appears.
| Model of the device | Button combination | Indication | Voice message |
|---|---|---|---|
| Roborock S5 / S50 | Home + Food (3 seconds) | Wi-Fi flashing | "Resetting" |
| Xiaomi Vacuum 1S | Two buttons at once | Orange light | "Setting reset" |
| Roborock S6 / S6 Pure | Home + Food | Blinking of the indicator | "Resetting Wi-Fi" |
| Mijia 1C (STYTJ01YM) | Long power pressing | Light pulsation | Absent (quiet mode) |
After a successful reset, the robot will automatically reboot, and you'll hear the welcome phrase "Starting cleaning" or something similar, and from that point on, the device is ready for a new binding, as if it were just out of the box.
Method 2: Reset via the Mi Home app
If the robot is stable but you want to delete it from your account or clear your network settings, it's more convenient to use a software method, which allows you to reset remotely from anywhere in the world, provided that the device is online.
Open the Mi Home app and go to the home page. Find your vacuum cleaner card. Without going inside the control, press and hold your finger on the device icon until the context menu appears. Select Settings or General Settings.
In the menu that opens, scroll down to the bottom, and you'll find Remove device or Reset settings, and when you select deletion, the system will ask for confirmation, which is the uncoupling command and software reset of network settings.
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Before you remove the device from the application, take a screenshot of the current cleaning schedule settings. After resetting, you will have to adjust the timers again, and the cheat sheet will save time.
It's important to distinguish between Delete and Reset. Deletion simply untie the device from the account, but can save the card in the robot's memory. A full reset via settings (if such a item is available in your firmware version) will clear the card, too.
For Roborock models, there's a separate tab inside the app for robot settings, and you can find the option "Reset card" or "Restore defaults," which is useful if you've repositioned furniture and the old map is no longer relevant, but you don't have to reset all Wi-Fi.
Resetting the Wi-Fi module and reconnecting
Often, users don't want to reset the entire system, but they need to reset the network settings, which is true when you change your password from your router, and it's similar to Hard Reset, but it can have its own nuances depending on the version of the software.
To reset Wi-Fi, it is usually enough to press the home button and the power button simultaneously for 3-5 seconds. On the display or indicator, a message about the pairing mode should light up. The robot will create an access point that you will need to connect to again.
In the Mi Home app, if you add a device, if it has already been tied, the system will give you a "Device bound" error, in which case you need to ask the previous owner to delete the device from your account, without which the step is impossible, since the binding is on a unique ID (DID) on the server.
- 📶 Make sure your phone is connected to 2.4GHz Wi-Fi (robots can’t see 5GHz).
- 🌍 The region in the application must coincide with the region of the device (China/Europe).
- 🔑 Wi-Fi password should not contain special characters that the robot may not correctly parse.
- 📱 Allow the application to access geolocation – it is critical to find devices on the local network.
⚠️ Note: If the robot does not go into pairing mode after resetting Wi-Fi, try turning it off and on with the power button, and then repeat the procedure of clamping the buttons.
Sometimes it helps to forget the network on the router side. If you have access to the router's settings, find the device in the client list and remove it. Then reset on the vacuum cleaner itself and try to connect again.
Recovery after resetting settings
Once you've successfully completed Reset, you start the reconfiguration phase. Don't rush to start cleaning right away. The first thing the device takes is time to calibrate the sensors and, if necessary, build a new map.
Start the Quick Map process, or simply send the robot to clean the room with all the doors open, during which time it is better to stay at home and follow the process, if necessary, to interrupt work or fix a stuck brush.
Once the map is built, it is recommended to immediately configure virtual walls and exclusion zones, which will prevent the robot from entering dangerous places (for example, water bowls or wires) before you get used to its new behavior.
Check the main brush and side blizzard, and when you reset the clock, the counters don't reset, but the software bugs that might have blocked the engines are fixed, and if the noise is left, it's a mechanical problem.
Be sure to update the firmware to the latest version through the app. The factory version of the software at the time of production may be outdated, and it may have bugs that have already been fixed by the developers.
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A complete reset is a radical, but often the only, solution to software conflicts, and then the device works more stable, because the error cache is cleared.
Frequent mistakes and their solution
Even following the instructions, users may encounter difficulties. One of the most common is that the robot does not reset. In this case, try to perform the procedure by putting the device on the base. Sometimes the lack of voltage at the time of peak load (reset + engine operation) interrupts the process.
Another problem is the reset cycle, and after the reset, the robot turns on, hums, and shuts down again, which could indicate a battery problem or a button sticking, and check if the mechanical power button is stuck in the pressed state.
If the app says "Device is busy" when trying to connect after reset, wait 2-3 minutes. The robot needs time to initialize all services and go online. Forced re-pressing buttons can block the Wi-Fi module.
In rare cases, a power outage reset helps: Take the plug out of the socket (or turn off the base), wait 10 seconds and turn it on again. Immediately after turning on, try to pinch the reset buttons. This cold start method is sometimes more effective.